6/10 Okay
Katy R.
9 Sep 2018
Stunning location on the beach. Beautifully decorated. Well-sized for occupancy.
We had a disappointing start to our visit. We arrived at 3.30pm (check-in time 4.00pm) hoping for a quick trip to the toilet for two of our party after a long drive but were ushered away rather rudely. After a 40 minute walk on the beach we returned. The property was ready but we were told that there was no hot water and that because it was Saturday no-one would be coming to look at it until Monday. At the price we were paying we felt that this was unreasonable so contacted the owner requesting an earlier resolution to the problem or a partial refund. This resulted in a plumber visiting on Saturday. He thought that he had resolved the issue but hadn’t (we didn’t realise this until we tried to shower on the Sunday) so he returned on Monday, We had our first hot water on Monday evening. Also on arrival we were told that check-out was 9.30 on Saturday when the booking confirmation clearly stated 11.00: for us this was the difference between a relaxed family breakfast before we all went our separate ways and a quick getaway. After emailing the owner a screenshot of the booking confirmation she replied that this seemed to be an error on the website but that the cleaner would arrive at 10.30 as a compromise. These issues got our holiday off to an unfortunate start which certainly spoilt the start of our week. This was such a shame because the property is stunning and in an amazing location.
Katy R.
Stayed 7 nights in Jul 2018