4/10 Poor
Sophy
17 Aug 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
An ok hotel
It was just ok. The hotel is lovely and it a great location but the service could be better. my partner put his t-shirt on the bathroom floor and when he got out of the shower the bleach on the floor had covered it in bleached stains, reception were less than sympathetic and insisted they didn't use bleach even though the smell in our room was so strong it smelt like a being in a swimming pool and the shower floor was very slippery. They gave him some money for the t-shirt but it was less than he paid for it as he couldn't find a receipt. It was also really annoying not having an iron in the room you had to send off for ironing at reception and it took 24hrs we were only there 2 nights. The roof top bar closes at 11 so we didn't get round to using it. My partner was feeling unwell and we missed breakfast by 5 minutes and they wouldn't even let him have some plain toast. I probably wouldnt stay here again if I visited Prague for the money we paid it just wasn't worth it
Sophy
Stayed 2 nights in Aug 2024