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General

5.0 star property
Family-friendly 5-star hotel near Palladium Shopping Centre

Choose dates to view prices

Photo gallery for General

Exterior
Front of property
Hypo-allergenic bedding, minibar, in-room safe, desk
Breakfast area
Deluxe Room | View from room

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

Map
Svornosti, 10, Prague, PRG, 15000
  • Dancing House
    ‪11 min walk‬
  • Wenceslas Square
    ‪4 min drive‬
  • Old Town Square
    ‪4 min drive‬
  • Prague (PRG-Vaclav Havel)
    ‪31 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

  • 14 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

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CA $178 total
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About the area

Prague

Prague 5 stay.Your stay at this Prague 5 hotel places you within 2 miles (3 km) of Old Town Square and Prague Castle. Charles Bridge and Wenceslas Square are also within 2 miles (3 km).

What's nearby

  • Dancing House - 11 min walk - 1.0 km
  • Wenceslas Square - 4 min drive - 2.5 km
  • Old Town Square - 4 min drive - 2.9 km
  • Prague Astronomical Clock - 4 min drive - 3.4 km
  • Charles Bridge - 4 min drive - 3.4 km

Getting around

  • Zborovská Stop - 3 min walk
  • Praha-Smichov Station - 15 min walk
  • Vaclav Havel Airport (PRG) - 31 min drive

Restaurants

  • ‪Smíchovská náplavka - ‬4 min walk
  • ‪Pivovar Staropramen - ‬5 min walk
  • ‪Potrefená husa Na Verandách - ‬5 min walk
  • ‪9Ítka - ‬3 min walk
  • ‪BON - Nádražní - ‬4 min walk

About this property

General

Family-friendly 5-star hotel near Palladium Shopping Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center, a meeting room, and limo/town car service.

WiFi and wired Internet are free in public spaces. A sauna, multilingual staff, and gift shops/newsstands are also featured at the luxury General. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 20 guestrooms or units
  • 4 levels
  • Built in 1890
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Bar or lounge
  • 1 conference room
  • Dining venue
General offers 20 accommodations with minibars and laptop-compatible safes. Plasma televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Prague hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Languages

Czech, English, French, Russian

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Self parking on site (EUR 20 per night)
  • Valet parking on site (EUR 20 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • HDTV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50.00 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.04 per person, per night, up to 60 nights

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 28 per vehicle (one-way)
  • Self parking fee: EUR 20 per night
  • Valet parking fee: EUR 20.00 per day (in/out privileges)
  • Rollaway bed fee: EUR 50.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

General Hotel
General Prague
Hotel General
Hotel General Prague
General Hotel Prague
General Hotel
Hotel General
General Prague
General Hotel Prague

General Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 335 out of 440 reviews
Rating 8 - Good. 90 out of 440 reviews
Rating 6 - Okay. 12 out of 440 reviews
Rating 4 - Poor. 1 out of 440 reviews
Rating 2 - Terrible. 2 out of 440 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely & clean, lovely competent staff. Room was very hot (even after tuning down hearing and opening window) and sloping roof was a bit of a pest.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My initial perception of this hotel were wrong. The location may be out of the circle of activities, but the staff and services make up for that. The rooms are good sized, beds are comfortable - ask for extra mattress if you like it soft - and the bath tubs are good for soaking. The breakfast gets you ready for the day. With the low cost of transportation or if you like to walk, this hotel is well worth overlooking its location.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel General is a roomy clean well run facility. The rooms are large compared to many Europe hotels, and the staff works hard to please guests. It is in a quiet neighborhood, which is good for some, although the bar is rarely used and only staffed if a guest goes down there. No one comes in from the outside. TVs are decent old flat panels, but do not have HDMI connectors for computers or devices. Breakfast buffet is excellent, and there are both subway and train stations within easy walking distance.
Stayed 7 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exactly as noted on Expedia. No surprises. Great staff, comfortable room and perfect location. Would recommend to anyone.
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room for the price. Attentive staff. Spotlessly clean. Quiet location, but so close to public transport. Twenty minute walk into town.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very good hotel . The room was clean and quiet. Although a 40min pleasant walk along the river bank it is worth it
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very enjoyable stay. All the staff were very helpful,in particular Alexander and Veronica.
Stayed 4 nights in Aug 2019

10/10 Excellent

Valerie, Pasadena, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was very easy. Staff were very nice and helpful. Breakfast was outstanding. Dinner was excellent also. A very nice place to stay. Highly recommend
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the decor and the amenities
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property maintained the uniqueness of Prague’s history with furnishings and architecture.
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel tucked away, close to public transport, shopping and eateries. Lovely and helpful staff.
Stayed 8 nights in Jul 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place, highly recommended

Great hotel, amazing service (they even turned on the sauna for me after hours). The hotel is a little piece of history with upgraded rooms and amenities, very clean and the staff is super attentive to detail
Stayed 1 night in Jun 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful Hotel, would stay there again and again!

The hotel is a beautiful older hotel but has been updated wonderfully. The staff there is tremendous. We stayed last year, and when we returned, they remembered us! Every attention to detail has been met from the air conditioning (worked beautifully by the way), the food, everything! This is my favorite hotel we e ever stayed at and we have stayed at hundreds! I can’t say enough about all the staff there either. They are all wonderful people who really seem to care about their clients comforts.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, excellent location, very friendly staff
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good value. Staff friendly & helpful. Hotel over all lovely & very clean. Breakfast fine, more so from additional menu. Complimentary sparking wine on last night. Bar always closed/empty & had to open specially; very limited drinks choice. Room105 looked into a wall. TV limited English channels. I really enjoyed my stay, but am genuinely bewildered as to how the General has a 5 star rating. For me, location was actually better than being in town centre, but I believe many visitors may be put off.
Stayed 4 nights in Jun 2019

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the hotel general. The staff were extremely friendly and helpful, in particular Martin, Vladimir and Veronica who could not do more to make our stay enjoyable. The room was comfortable and had really good AC which was a bonus as Prague can get rather hot! There was also a safe and minibar(didn’t use the MB). Breakfast each morning was superb, you are given unlimited hot drinks and a choice of a hot dish such as omelette, french toast, crepes etc. You also have unlimited access to the continental breakfast bar which had more than enough choice for us and really set us up for each day. The hotel is in the Andel area of prague(pronounced Anyel to the locals). There is a metro station, tramline and bus station nearby, all about a five minute walk away.
Stayed 7 nights in May 2019

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
a nice small boutique hotel in progue 5, friendly staff, very personal & friendly breakfast service, but not much else at the facility. We stayed at the roof level room with sun roof.. room was clean but too small and ceiling was too low with roof cut the room half. Location was not that great also. Metro station was about 10 min away walking and main Prague attractions like Charles Bridge were about 30 min walking distance away. There is nothing much around hotel - it was more of residential area - except a good bar around the corner. It was pleasant stay although.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb find

Fantastic service, spotlessly clean and comfortable room, delicious breakfast buffet and menu with broad choice, good location for tram/metro or walking along the river to attractions. Some good local restaurants and quiet for sleeping. Would def recommend and return.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good staff, close to metro and bus station and restaurants
Stayed 9 nights in Apr 2019

10/10 Excellent

Alberto A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent!

Amazing service and attention to detail, an overall excellent hotel in Prague
Stayed 2 nights in Apr 2019