Ratings based on 582 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 25, 2024 on Hotels
All the staff were amazing and nice! The resort was cleanly and beautiful. I believe we should have been reimbursed some money because we were not able to enjoy the sister property, The Alexandra, because it was closed.
Comment from Hotel Management
Oct. 15, 2024 by Guest Services, Hotel Management
Dear Thomas,Thank you for your review and kind words about our team and the resort’s beauty. We understand your disappointment with not being able to enjoy Alexandra Resort during the planned renovations. We hope to welcome you back for an even better experience.Warm regards,The Blue Haven Team
by A traveller
Posted Sep. 22, 2024 on Expedia
Love the ocean, staff was amazingly helpful especially Natalie. Convenient for boating and jet skiing
Comment from Hotel Management
Oct. 15, 2024 by Guest Services, Hotel Management
Dear James,Thank you for your review! We're thrilled to hear you enjoyed the ocean and found our team helpful. We are glad you found our location convenient for boating and jet skiing as well!Warm regards,The Blue Haven Team
by A traveller
Posted Sep. 18, 2024 on Expedia
It was a perfect place to relax and enjoy the beautiful beaches. Staff went above and beyond to make sure we enjoyed our stay. Everything was beautiful and very clean. The food was excellent. Definitely recommend !
Comment from Hotel Management
Oct. 15, 2024 by Guest Services, Hotel Management
Dear Sara,Thank you for your kind words! We're delighted to hear you had a relaxing stay and enjoyed the beautiful beaches, dining and service. We truly appreciate your recommendation!Warm regards,The Blue Haven Team
by A traveller
Posted Sep. 13, 2024 on Expedia
Loved everything
Comment from Hotel Management
Sep. 17, 2024 by Guest Services, Hotel Management
Dear Rob,Thank you for your fantastic review. We’re thrilled to hear that you loved everything about your stay at Blue Haven!We look forward to welcoming you back soon.Warm regards,Guest Services
by A traveller from Flushing
Posted Sep. 2, 2024 on Expedia
Beautiful property with friendly staff
Comment from Hotel Management
Sep. 17, 2024 by Guest Services, Hotel Management
Dear Ronald,Thank you for your wonderful review. We’re delighted that you enjoyed your stay at Blue Haven.We hope to welcome you back soon!Warm regards,Guest Services
by A traveller
Posted Aug. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Guest Services, Hotel Management
Thank you!
by A traveller
Posted Aug. 27, 2024 on Expedia
Overall a nice stay. Staff was great. Food was absolutely delicious. Wished there were more lunch time options, and more restaurant options. The resort should have complimentary mosquito/bug repellant and the itch cream because they were out of control. The bug bites were very miserable.
Comment from Hotel Management
Sep. 17, 2024 by Guest Services, Hotel Management
Thank you for your feedback, Syndy! We're glad to hear you enjoyed the staff and food during your stay. Your suggestions regarding more lunch options and complimentary bug repellant are appreciated, and we’ll certainly take them into consideration for future improvements.Warm regards,Guest Services
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Sep. 17, 2024 by Guest Services, Hotel Management
Thank you for the 5/5 rating!
by A traveller
Posted Aug. 18, 2024 on Expedia
Great experience. The food was great. The pool was awesome. Wish the beach was bigger.
Comment from Hotel Management
Aug. 21, 2024 by Guest Services, Hotel Management
Dear Sandy,Thank you for sharing your review.We’re glad to hear that you had a great experience at Blue Haven and enjoyed the food and the pool. We hope to welcome you back for another enjoyable stay.Warm regards,Guest Services
by A traveller
Posted Aug. 11, 2024 on Expedia
Check-in staff was great, food was limited but good, service in restaurant was great, activities staff was great. But no service at beach, daytime/lunch service was terrible, and really hard to figure out how to operate on the property. No room service options. Shuttle only operates once per hour, between 10 am and 10 pm, and often gets full enough that it has to leave people behind.
Comment from Hotel Management
Aug. 21, 2024 by Guest Services, Hotel Management
Dear Steven,Thank you for sharing your review.We’re glad to hear that you appreciated the check-in process, enjoyed the food, and had positive experiences with our restaurant and activities staff. However, we’re sorry to learn about the challenges you faced with beach service, daytime/lunch service, and navigating the property. We also apologize for the inconvenience with the shuttle service.Your feedback is important to us, and we’ll work on these areas to improve our guests’ experiences.Thank you for bringing these issues to our attention.Warm regards,Guest Services