We booked this hotel for August 5, 2015. On that same day our travel was cut short due to a wildfire along I-84. The highway was shut down and everyone was turned around. There was no alternate route to Provo from Baker City, Oregon so I called the hotel and explained my situation. The person at the front desk was very rude, and refused to give me a refund because I didn't call early enough in the day. ( I called as soon as we were turned around, hoping to avoid this). She was very rude, hanging up on me when I questioned her reasoning for not refunding my money.
When I enlisted expedia's help. the desk clerk replied that since other travelers from Wyoming had checked in to the hotel, I must've been lying. I was traveling from Washington state, as the expedia employee explained.
I wouldn't recommend this hotel to anyone. The management is unpleasant and unwilling to listen to anything said.