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Collection O Hotel Del Portal, Puebla

3.5 star property
3.5-star Colonial hotel near Zócalo de Puebla

Choose dates to view prices

Photo gallery for Collection O Hotel Del Portal, Puebla

Standard With View
In-room safe, desk, soundproofing, iron/ironing board
Lobby sitting area
Reception
Balcony

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Juan de Palafox y Mendoza 205, Colonia Centro, Puebla, PUE, 72000
  • Zócalo de Puebla
    ‪1 min walk‬
  • Palafoxiana Library
    ‪4 min walk‬
  • El Parian Market
    ‪5 min walk‬
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪40 min drive‬

Room options

View all photos for Superior With View

In-room safe, desk, soundproofing, iron/ironing board

Superior With View

  • 10 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior

In-room safe, desk, soundproofing, iron/ironing board

Superior

  • 10 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Two Beds

Standard Two Beds

Standard Two Beds

  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Three beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Three beds

  • 10 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard With View

In-room safe, desk, soundproofing, iron/ironing board

Standard With View

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Single Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Single Beds

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Triple

In-room safe, desk, soundproofing, iron/ironing board

Standard Triple

  • 10 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room

In-room safe, desk, soundproofing, iron/ironing board

Family Room

  • 12 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Bed

View all photos for Standard

In-room safe, desk, soundproofing, iron/ironing board

Standard

  • 10 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Two Beds With View

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Beds With View

  • 10 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Two Single Beds With View

In-room safe, desk, soundproofing, iron/ironing board

Standard Two Single Beds With View

  • 10 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Puebla

Heart of Puebla.At this Puebla Historic Center hotel, you'll be well placed to visit Zócalo de Puebla and Puebla Cathedral, both steps away. Iglesia de la Compañía and Santa Monica Convent and Museum of Religious Art are also within half a mile (1 km).

What's nearby

  • Zócalo de Puebla - 1 min walk
  • Puebla Cathedral - 6 min walk
  • Puebla Convention Center - 8 min walk
  • Centro Expositor - 7 min drive
  • Angelopolis Commercial Center - 9 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 40 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪La Porfiriana - ‬1 min walk
  • ‪The Italian Coffee Company - ‬1 min walk
  • ‪Vittorio's - ‬1 min walk
  • ‪Café & Tocino - ‬1 min walk

About this property

Collection O Hotel Del Portal, Puebla

3.5-star Colonial hotel near Zócalo de Puebla
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms.

A computer station is on site and WiFi is free in public spaces. A terrace, a vending machine, and tour/ticket assistance are also featured at the business-friendly Collection O Hotel Del Portal, Puebla.

This Colonial Puebla hotel is smoke free.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1700
  • Deli
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Collection O Hotel Del Portal, Puebla offers 90 accommodations with laptop-compatible safes and complimentary toiletries. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers.

This Puebla hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 656 ft (MXN 120 per night)

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Accessibility

  • Elevator

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Bedroom

  • Bed sheets
  • Fan

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Collection O Hotel Del Portal, Puebla

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: MXN 120 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, JCB International, Carte Blanche, debit cards, and cash.

We should mention

  • There is limited hot water on site.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel del Portal
Hotel del Portal Puebla
Collection O Portal, Puebla
Collection O Hotel Del Portal
Collection O Hotel Del Portal Puebla
Collection O Hotel Del Portal, Puebla Hotel
Collection O Hotel Del Portal, Puebla Puebla
Collection O Hotel Del Portal, Puebla Hotel Puebla

Collection O Hotel Del Portal, Puebla Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 299 out of 778 reviews
Rating 8 - Good. 252 out of 778 reviews
Rating 6 - Okay. 117 out of 778 reviews
Rating 4 - Poor. 59 out of 778 reviews
Rating 2 - Terrible. 51 out of 778 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beatriz

Stayed 2 nights in Jan 2025

10/10 Excellent

Rovin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guests should have a slipper for moving around in the room, tiles are very cold. Otherwise it is a pleasant stay.
Stayed 3 nights in Oct 2024

8/10 Good

Margarita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the places I wanted to visit in the Historic Centre
Stayed 1 night in Nov 2024

8/10 Good

Guadalupe

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place is amazingthanks to all the staff very friendly 💕
Stayed 3 nights in Oct 2024

10/10 Excellent

JUAN

Stayed 2 nights in Oct 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Nov 2024

10/10 Excellent

Alma

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Gloria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love the area is really good
Stayed 2 nights in Oct 2024

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful hotel with excellent staff service, but I didn’t like the smell of the sink in the bathroom.
Stayed 2 nights in Oct 2024

4/10 Poor

Kazuhiko

Disliked: Staff & service
Asked to pay parking fee. Could not open the room 3 times.
Stayed 1 night in Sep 2024

4/10 Poor

Magdalena

Travelled with family
Too much noise from the street and no internet I asked about changing the room but they didn’t
Stayed 4 nights in Sep 2024

10/10 Excellent

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Colonial place
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Conbinien location
Stayed 1 night in Sep 2024

8/10 Good

Madelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Near everything
Stayed 2 nights in Aug 2024

8/10 Good

ABAD

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
La falta de aire acondicionado causa un poco de incomodidad.
Stayed 1 night in Aug 2024

2/10 Terrible

Jose Mario

Disliked: Cleanliness, staff & service, property conditions & facilities
We didn't guet what we pay special the breakfast and the the people in the desk very very rud we want aur mone ba
Stayed 4 nights in Jul 2024

2/10 Terrible

Ismael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place dirty, grease smells from the restaurant going in to you roomWhere do you connect your phone or some device to the light? It's not safe. It has holes. The hand sink doesn't work. The bathroom doesn't run in water. The previous guests left clothes with a bad smell and they didn't take them out the day we arrived. There's no air conditioning and it has a 15 cm fan for a room they gave me the room they wanted, not the one they had to give me, 5x3 meters for a family of 4 where you can't move, only the suitcases filled the space to move
Stayed 5 nights in Jul 2024

10/10 Excellent

Diana, Midland

Stayed 1 night in Jul 2024

8/10 Good

Alexis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jul 2024

4/10 Poor

Daniel, Hillsborough

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel should be two stars. The rooms are not good.
Stayed 3 nights in Jun 2024

4/10 Poor

Gerry

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There is a reason for very few photos on their website and on Expedia's website. All the rooms are tiny with the most tiny room being the bathroom. I paid for an upgrade or "superior" room which had no upgrades that I could see. There is very little special about the area surrounding Zocalo Puebla. Area restaurants are overpriced because they believe tourists are ignorant and will pay it.
Stayed 2 nights in Jun 2024

6/10 Okay

Rodrigo

Stayed 1 night in May 2024

10/10 Excellent

Cesar, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location!
Stayed 2 nights in May 2024

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 3 nights in May 2024