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Gran Hotel de Puebla by HNF

4.0 star property
4-star hotel near FINSA

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel de Puebla by HNF

Exterior
Point of interest
Pool
Standard Room, 1 King Bed, Non Smoking
Reception

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Gym
  • Parking included

Explore the area

Map
Blvd Hermanos Serdan, 794, El Riego Norte, Puebla, PUE, 72020
  • FINSA
    2 min drive
  • Galerías Serdán
    3 min drive
  • Cuexcomate Volcano
    5 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    25 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Four Points By Sheraton Puebla

Pool
Pet-friendly
Parking included
Free WiFi
4.7 out of 5, Exceptional, (1004)
The price is CA $81
per night
CA $96 total
includes taxes & fees
2 Jan - 3 Jan
Four Points By Sheraton Puebla

About the area

Puebla

Close to airport.You'll be within 2 miles (3 km) of FINSA and 6 miles (10 km) of Zócalo de Puebla with a stay here. Puebla Cathedral and Cuauhtemoc Stadium are also within 6 miles (10 km).

What's nearby

  • FINSA - 2 min drive
  • Cuauhtemoc Stadium - 8 min drive
  • Zócalo de Puebla - 10 min drive
  • Puebla Cathedral - 10 min drive
  • Angelopolis Commercial Center - 11 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 14 min drive
  • Puebla Intl. Airport (PBC) - 25 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Toks - ‬3 min walk
  • ‪Pozoleria - ‬12 min walk
  • ‪Pollo Feliz - ‬10 min walk
  • ‪Marriot Real Puebla - ‬4 min walk

About this property

Gran Hotel de Puebla by HNF

4-star hotel near FINSA
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A business center and 4 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 6458 square feet (600 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and concierge services are also featured at the business-friendly Gran Hotel de Puebla by HNF. Limited free parking is available on a first-come, first-served basis.

This 4-star Puebla hotel is smoke free.

  • 154 guestrooms or units
  • 6 levels
  • 2 dining venues
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Gran Hotel de Puebla by HNF offers 154 air-conditioned accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Puebla hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–noon on weekdays and 6:00 AM–1:00 PM on weekends: USD 17.30 per person
  • 2 restaurants
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille signage
  • Elevator
  • Elevator door width (inches): 47
  • Grab bar near toilet
  • Toilet grab bar height (inches): 23
  • Raised toilet seat
  • Raised toilet seat height (inches): 20
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 20 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 39
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Coffee/tea maker

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Gran Hotel de Puebla by HNF

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17.30 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Property Registration Number IHN120620UZ3

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Up to 2 children 11 years old and younger stay free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Puebla Hotel

Gran Hotel de Puebla by HNF Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 308 out of 404 reviews" "
Rating 8 - Good. 67 out of 404 reviews" "
Rating 6 - Okay. 14 out of 404 reviews" "
Rating 4 - Poor. 5 out of 404 reviews" "
Rating 2 - Terrible. 10 out of 404 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Adje

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Todo esta excelente pero uno busca relajarse y el jacuzzy nunca tuvo agua, lo prendieron y salia agua fria fatal experiencia
Stayed 2 nights in Feb 2024

10/10 Excellent

HECTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nc
Stayed 4 nights in Nov 2023

10/10 Excellent

Sourav

Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry C., Bedford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean well kept Hotel. All the personnel are very attentive, polite and fully represents excellent service attitude. Great place to stay
Stayed 1 night in Sep 2023

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and frendly people
Stayed 3 nights in Aug 2023

10/10 Excellent

Emilio, Middletown

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpio y el personal muy amable
Stayed 5 nights in May 2023

2/10 Terrible

Destiny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, bad service.
We love the stay! Beds are great, linens are great, pillows are great. Lots of programs in English on TV. We did like our stay, but few things need to be mentioned for improvement. The service not that great. We called ahead and asked if we check in earlier. They said yes at 1 pm you can check in. We came at 1:30, they said our room is not ready and we need to wait. I asked how long, she told me to just wait). 10 min later we got into the toom. The room had only one robe and shoes. Towels are old and grey in color. The coffee pods provided both decaf. The shower gel wasn't refilled. In the morning at 8 am we left and I asked to clean our room as soon as possible, because we are going to be back at 10. They said yes and called to ask the maid. We came at 10:25, walked into uncleaned room and the maid came in the door with us, asking if we want our room cleaned? Every time we ask something they smile and cheerfully said Yes, Don't worry! But not even once they did what they said they are going to do. Area around hotel horribly smells like sewer on the balconies, patios, outside.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin was easy and quick. The room was clean. The robe and slippers were a pleasure to have and I ordered dinner from the restaurant and the food and dessert were delicious. I would definitely stay again when in Puebla.
Stayed 1 night in Mar 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay in puebla
I been here before and know what to expect. They once again excelled in everything.
Stayed 1 night in Feb 2023

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must in puebla
Best place to stay in puebla great service. Clean updated hotel. Good food
Stayed 1 night in Feb 2023

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel con todas las comodidades y servicios. Me encantó

10/10 Excellent

Estela

Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, clean new hotel, great beds. Only downside was the hot tub was not hot, just a jacuzzi in the cool pool water.
Stayed 1 night in Nov 2022

10/10 Excellent

Amos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with excellent amenities
All of the employees of the Hottson hotel in Puebla are exceptional. Especially Evelyn at the reception. She is efficient, friendly and welcoming. A true expert in her field. Thank you for a great stay.
Stayed 2 nights in Nov 2022

10/10 Excellent

Carlos

Stayed 1 night in Jul 2022

10/10 Excellent

Hector

Stayed 1 night in Jul 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Apr 2022

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great all around
Great hotel , best restaurant ,but above all the best seevice by hotel personnel anywhere, and that says a lot i live in las vegas and have managed 5 hotels .
Stayed 1 night in Apr 2022

10/10 Excellent

Willians

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous and clean, new hotel. Staff was incredibly friendly and accommodating. Rooms were spacious. Only drawback was the lack of bottled water/mini fridge in the room.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2019

10/10 Excellent

ALFREDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT TIME
MUY BUEN HOTEL, COMODO, LIMPIO. BUENA UBICACION
Stayed 1 night in Sep 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool would be wonderful for kids in the winter
A bit removed from the Zocalo but didn't mind as we were driving and it's easy to park in the pay parking garages for a cheap price. One thing I was surprised about was that there was no minibar or fridge (only available for suites), which in my opinion is fairly standard for 4 star hotels. The water of the pool was way too warm for 30 degree temperature (same temperature as the jacuzzi) but I can imagine being fantastic for winter visits. I was pleasantly surprised at the quality of food, both room service and breakfast buffet. I would recommend it for sure.
Stayed 2 nights in Apr 2019