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Globales Acuario

Hotel near Plaza del Charco in Puerto de la Cruz

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Photo gallery for Globales Acuario

Outdoor pool
Property grounds
Bar (on property)
In-room safe, free cribs/infant beds, rollaway beds, free WiFi
In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Reviews

6.4 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
C Parque De Las Flores, 36 2, Puerto de la Cruz, Canary Islands, 38400
  • Plaza del Charco
    ‪19 min walk‬
  • Loro Park
    ‪3 min drive‬
  • Lago Martianez Swimming Pools
    ‪4 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪76 min drive‬

Room options

View all photos for Standard Room for single use

In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Room for single use

  • 14 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room

In-room safe, free cribs/infant beds, rollaway beds, free WiFi

Standard Room

  • 14 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

Puerto de la Cruz

Oceanside stay.Within a 15-minute walk of the hotel, you'll find Taoro Park and Parque canino Taoro Can. Garden Beach and Timanfaya Theater are also within 2 miles (3 km).

What's nearby

  • Taoro Park - 14 min walk - 1.2 km
  • Plaza del Charco - 19 min walk - 1.6 km
  • Loro Park - 3 min drive - 2.3 km
  • Lago Martianez Swimming Pools - 4 min drive - 2.3 km
  • La Paz Lookout - 4 min drive - 3.2 km

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 32 min drive

Restaurants

  • ‪Casa Mel - ‬16 min walk
  • ‪McDonald's - ‬6 min drive
  • ‪Restaurante-Pizzeria Don Camilo - ‬19 min walk
  • ‪Foster's Hollywood el Trompo - ‬7 min drive
  • ‪Restaurante los Asadores - ‬6 min walk

About this property

Globales Acuario

Hotel near Plaza del Charco in Puerto de la Cruz
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A business center and a meeting room are available.

Public spaces have free WiFi. An outdoor pool, a terrace, and multilingual staff are also featured at Globales Acuario.

Smoking is allowed in designated areas at this Puerto de la Cruz hotel.

  • 1 building
  • 99 guestrooms or units
  • 6 levels
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Pool or billiards table
  • Terrace
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
  • Dining venue
Globales Acuario offers 99 accommodations with safes and complimentary toiletries. Rooms open to balconies. Accommodations are furnished with double sofa beds. Cable television is provided.

Bathrooms include shower/tub combinations. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Languages

English, French, Spanish

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Property amenities

Family friendly

  • In-room crib
  • In-room sofa bed
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 6.50 for adults and EUR 3.25 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Outdoor pool

Accessibility

  • Elevator

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Double sofa bed
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination

More

  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 6.50 for adults and EUR 3.25 for children
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Globales Acuario
Globales Acuario Hotel
Globales Acuario Hotel Puerto de la Cruz
Globales Acuario Puerto de la Cruz
Acuario Tenerife
Globales Acuario Tenerife/Puerto De La Cruz
Globales Acuario Hotel
Globales Acuario Puerto de la Cruz
Globales Acuario Hotel Puerto de la Cruz

Globales Acuario Reviews

Reviews

6.4
Rating 10 - Excellent. 13 out of 120 reviews
Rating 8 - Good. 35 out of 120 reviews
Rating 6 - Okay. 41 out of 120 reviews
Rating 4 - Poor. 16 out of 120 reviews
Rating 2 - Terrible. 15 out of 120 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

David

Liked: Staff & service
Disliked: Property conditions & facilities
Best avoided unless you are a large group
This hotel specialises in hosting large groups such as sports teams for a budget price. Therefore it is very noisy and the noise seems to echo throughout the hotel. The restaurant provision is fine for breakfast but the buffet dinner is very poor. The hotel is about 20 minutes walk from the beach and main town - up a quite steep hill on the way back. The staff are helpful and friendly but the hotel is best avoided unless you are a large group.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2017

2/10 Terrible

karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful place
Terrible place No facilities not even to get drink or anything to eat. Restaurant shut at 9pm. Good looked awful so never ate dinner. Bar states open 12-8 nothing Staff very unfriendly & unhelpful When we asked where we could get cup of tea we were told at bar up the road. Swimming pool rail breaking & step missing Rooms small and out dated Nobody wanted to help or be friendly towards paying guests. Terrible place would never recommend to anyone Safe information more expensive then on information given to us. Wifi not great Told one price for breakfast at reception and another in breakfast room Staff don't understand much English and are extremely unhelpful.
Stayed 7 nights in Jul 2017

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Great for price
VERY good for the price

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN
The hotel is located at the top of an extremely steep hill, to get anywhere near the town centre you have go down around 5 steep hills which is okay until you have to mount them on your return back. When entering the hotel instantly you was hit with a 'fish' smell which odoured the whole hotel out leaving a very unpleasant smell at all times- cause of the problem was potentially the near mouldy fish tank located in the reception. After we went to our room our balcony view was a metal stair well which wasn't the most pleasant of views but nothing that raised that much of an issue. The beds wasn't the comfiest but they we're acceptable for the prices we paid along with the bathroom. After a while we realised our balcony door was broken and our balcony lead onto another balcony, after informing reception they told us there was nothing they could do about it so we had to ensure we carried all of our valuables with us at all times as our room was NOT safe. Secondly after an attempted break in to our room from the hotel door we also had to ensure that our room was constantly locked with the keys as we had another guest attempt to get into our room, we informed the reception and security who again told us there was nothing they could do, we asked for a room change as we didn't feel safe being 2 young girls and they replied with there is no availability. Also another annoyance of the hotel is there is only 1 just-about working lift that only holds 2 people on a rather big hotel.

6/10 Okay

dave , london

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cheap and cheerful
Hotel was very old and dated, with very basic fixings. Nowhere near the centre up a massive hill. Could not fault the friendlyness of the staff.

6/10 Okay

Geoff

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is much like an international hostel

6/10 Okay

ronnie, bristol uk

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap hotel, helpful staff
The room we had was very tired and a bit run down. We paid a very cheap price so the hotel was what I was expecting. The staff were very helpful and nice people, the communal areas were all kept clean. Food at the hotel was also cheap and buffet style so good value for money and adequate choice.

10/10 Excellent

tony, Northern ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good for price
Very good

2/10 Terrible

Andre, London

Disliked: Cleanliness, staff & service, room comfort
Not a 2 star hotel.
The hotel is up a steep hill, so if you have a problem walking back up, then this is not for you. On last day as we were leaving, hot water stopped for the whole hotel. If you go with a group of family and choose dinner option, you need to make sure the staff in the restaurant are notified daily for tables to be put together. Remember to read the card in wc to put dirty towels in the shower to be changed, otherwise they will ignore them, even if you put on floor. You have to ask house keeping for soap and shampoo otherwise they do not replace what you use. The bar for coffee is closed at night. No phone in the room. You need pay a deposit for the TV remote control. The decor in the rooms are 70's/80's. The people working in reception were helpful, but they work long hours and are a bit stressed with all the little things wrong with the hotel. Not 1 day went by without complaints being made by guests during our visit. The restaurant workers were really good except the older anger with glasses. If you confront him that tables are not done, then he gets upset you had to have him do his job. If you leave any thing sweet in your room, then it is covered with ants shortly. Be prepared to pay upon arrival for check-in. No kettles for tea or coffee in room. The food on some days for dinner were cooked until dry, and some food were from cans. Salad lettuce was fresh daily. You cannot bring purchased drinks or food to areas within the hotel.

4/10 Poor

Laura , Cambridge

Disliked: Cleanliness
It's ok
The hotel facilities and condition is what you'd expect for a 2 star hotel, simple but not too bad. The room was not clean, but the cleaning after we arrived wasn't great. Also, there was no Wifi in the rooms, just 30min in a common room, and it was very slow. Further, we had to ask for shampoo every single day, none was left in our room, only the first day. And what was maybe even worse was the breakfast, there was a good selection, but the quality of everything was really poor.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good time at this hotel.
We've been there with my girlfriend for holiday. Hotel personal was very helpful. Room was clean but there was a lot of small insects at bathroom. Food was good. The worst thing on this hotel was Internet. The free connection was poor and the premium costs 6 Eur per day.

6/10 Okay

Nirjhar, Birmingham UK

Hotel with basic amenities.
Stayed in a single room on 6th floor.Very small room with 2 single beds but adequate for 1 person.Had a view of the ocean which was a big plus point.Felt quite cold on the first night of stay.The room was cold as probably it was an extension and no other floor above.Bathroom ok.Walls btwn the rooms are thin and voices could b heard from next room.Room did get cleaned everyday and found bed was made on return which was nice. Breakfast,same menu everyday.However more variety for dinner,good fish preparations. Ok if someone is after a quiet stay.

10/10 Excellent

Vadim, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Globales Acuario in December 2013
Nice hotel, superior over the expected ** hotel and price. Good and nice room with balcony, staff is very friendly, breakfast was sufficient for the rest of the day, internet is not included, I paid 25 euro per a week extra using Paypal. No special bar, drinks could be bought from reception.

8/10 Good

Jo, Cumbria

Liked: Cleanliness, staff & service, property conditions & facilities
An Excellent Budget Holiday
The hotel room was fairly basic and there were some problems with the plumbing. But it was perfectly comfortable and was good value for money. It was in a quiet part of the town and there was no unacceptable noise either from outside or inside the hotel. The staff were friendly and efficient and the breakfasts were copious. We had a little difficulty finding the hotel on arrival, but once we had got the hang of it , it was easily accessible from the motorway and parking was never a problem (which we felt was a big advantage compared to some hotels nearer the centre where parking was diabolical). It was within walking distance of the town centre but the return journey is strenuous..... We became very attached to the view from our balcony.

6/10 Okay

Chris, West Sussex

Liked: Staff & service
Disliked: Room comfort
Budget Hotel
Tiny room .Very musty smelling wardrobe wouldn't hang your clothes in it. noisy metal headboards and water pipes.Food was warm not hot and boring both breakfast and evening meals.Reception staff were good and so were the waiters.No proper car parking you had to park outside on the road if you could find a space.Hotel is on a narrow road at a dead end on a steep Hill as is most of Tenerife.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
not impreesed
wouldnt recomend it reception not helpfull at all in a bad state needing some tlc food ok no bar facillities no drinking lounge well is a bar but no staff 2 serve you

8/10 Good

Stephanie, Kent, England

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for
My friend and I spent 9 nights at Hotel Acuario. We got a very good price for the time of year, but the hotel was dead so I'm assuming it was doing quite badly in the recession. We visited at a bad time as the hotel was doing maintenance in the main building (luckily our room was in the second building), this made accessing the lounge and getting onto the internet difficult. We also happened to visit during the world cup and were staying there during the night Spain got through to the finals. Needless to say we didn't sleep much that night because our room was located on a road with lots of people living on who made a racket well into the night (not only after the football too). There was also a guy who owned a flock of birds living in a room opposite us, and due to lack of air conditioning we were forced to listen to these birds in the morning since the window and balcony door had to stay open. The room itself was tiny, barely room to move off of the beds, but we got what we paid for a suppose. The food was good most nights, not as much selection as there was last year, and the staff are incredible. There's one particular old Spanish waiter who is hillarious, he has been there for both of our visits and it wouldn't be the same place without him! The reception staff also went to a lot of trouble to help us with an issue with transport on our last day too. Overall I think it's a good hotel and would stay again, I think I'm growing attached to the place after staying twice now!

8/10 Good

Hans, Sweden

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small but the hotel is very good for the price with friendly staff.
We liked our stay ( 24 nights ) at this hotel because the people working there were very friendly and the hotel is located pretty well according to us. Me and my wife can without doubt get back to this hotel if we are going to Porto de la Cruz again.

8/10 Good

ana pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

10/10 Excellent

Adriana, Los Cristianos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Gemütliches familiäres Hotel abseits vom Zentrum ,
Gures Frühstäck, freumdliches Personal. Jedes Zimmer mit Blakon, schöner Pool, sehr schöne Blumen.
Stayed 7 nights in Apr 2018

6/10 Okay

JUAN JOSE

Liked: Property conditions & facilities
Disliked: Cleanliness
LA HABITACION NECESITA RENOVACION

8/10 Good

Shirley

Liked: Staff & service, property conditions & facilities
Hola...mi estancia en el hotel Global Acuario de Puerto la Cruz fue buena.la verdad que fuimos con una idea negativa por los foros...pero nos llevamos una sorpresa positiva al ver k no era todo cierto lo de los foros...es cierto que el hotel es antiguo pero era limpio la comida buena escasa pero buena y los camareros super agradables sobre todo con mi hijo de 3 años..y los ruidos que dicen en los foros...mi habitación era justo encima de un bar.ruido si...pero a partir de las 11 o 12 ya no se oía nada mi hijo durmió plácidamente ..no es un super hotel pero es para el precio muy recomendable....volveremos?si

8/10 Good

ana pilar

Liked: Cleanliness, staff & service, room comfort
comida de la cena de media pension no servia:tuvimos q irnos y comer en otro lado.