Ratings based on 146 Guest Reviews

Hear it directly from our travellers
3.7 out of 5
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
3 out of 5
by A traveller

Posted Sep. 29, 2024 on Expedia
Bathrooms were old and dirty
Comment from Hotel Management
Oct. 1, 2024 by Believe Madero Hotel , Hotel Management
Dear Daniel, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays and that is why we appreciate that you have dedicated your valuable time to sending us these comments, which we will forward to the hotel management to continue improving.
2 out of 5
by A traveller

Posted Aug. 15, 2024 on Expedia
Dirty bathrooms.
Comment from Hotel Management
Aug. 16, 2024 by Believe Madero Hotel , Hotel Management
Estimado Cesar, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales y es por ello que agradecemos que haya dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.
2 out of 5
by A traveller

Posted Jul. 8, 2024 on Expedia
Staff in the front desk is extremely unfriendly and rough. The rooms are not as in the pictures. Extremely small, in need of uggrading. The elevator was working intermittently. I heard many time people screaming trapped in the elevator asking for help. You feel all the time, they are looking for some additional chrges. I definitely would not stay in this place again.
Comment from Hotel Management
Jul. 8, 2024 by Believe Madero Hotel , Hotel Management
Dear Ed, We are sorry that your experience at our hotel did not meet your expectations. We are committed to providing exceptional stays and that is why we appreciate that you have dedicated your valuable time to sending us these comments, which we will forward to the hotel management to continue improving.
5 out of 5
by A traveller

Posted Jun. 14, 2024 on Hotels
Comment from Hotel Management
Jun. 18, 2024 by Believe Madero Hotel , Hotel Management
Estimado Pedro, Nos alegra que haya disfrutado su estancia. Agradecemos el tiempo dedicado en enviarnos su puntuación y esperamos recibirlo nuevamente!.
5 out of 5
by A traveller

Posted May 28, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Believe Madero Hotel , Hotel Management
Estimada Liliana, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.
3 out of 5
by A traveller

Posted May 2, 2024 on Hotels
Comment from Hotel Management
May 3, 2024 by Believe Madero Hotel , Hotel Management
Estimada Angela, Nos alegra que haya disfrutado su estancia. Agradecemos su puntuación, la cual será trasmitida a la gerencia del hotel para continuar mejorando. Esperamos recibirla nuevamente!.
2 out of 5
by A traveller

Posted Apr. 17, 2024 on Expedia
El hotel se veía viejo y descuidado. La ubicación era buena y caminable. Cama no muy comoda.
Comment from Hotel Management
Apr. 17, 2024 by Believe Madero Hotel , Hotel Management
Estimado Martin, Lamentamos que su experiencia en nuestro hotel no haya cumplido con las expectativas. Estamos comprometidos en brindar estadías excepcionales, por lo cual nos podremos en contacto con la gerencia del hotel para verificar y corregir lo que nos indica. Le agradecemos haber dedicado su valioso tiempo en hacernos llegar estos comentarios para poder mejorar.
4 out of 5
by A traveller

Posted Mar. 30, 2024 on Expedia
Comment from Hotel Management
Apr. 1, 2024 by Believe Madero Hotel , Hotel Management
Estimada Martha, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirla nuevamente.
5 out of 5
by A traveller

Posted Mar. 22, 2024 on Expedia
Comment from Hotel Management
Mar. 25, 2024 by Believe Madero Hotel , Hotel Management
Estimado Daniel, Nos alegra que haya disfrutado su estancia. Agradecemos sus comentarios y esperamos recibirlo nuevamente.
5 out of 5
by A traveller

Posted Mar. 20, 2024 on Expedia
Excellent service, well located!
Comment from Hotel Management
Mar. 21, 2024 by Believe Madero Hotel , Hotel Management
Dear Cristhian, We are glad that you enjoyed your stay. We appreciate your comments and hope to welcome you again.