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Sensira Resort & Spa Riviera Maya – All Inclusive

4.5 star property
4.5-star beachfront hotel near Puerto Morelos Beach

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Photo gallery for Sensira Resort & Spa Riviera Maya – All Inclusive

3 outdoor pools, free cabanas, sun loungers
Private beach, white sand
Sapphire, 2 Bedrooms | View from room
Amber Room
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • On private beach
  • Hot tub

Explore the area

Map
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580
  • Petempich Bay
    ‪1 min walk‬
  • Arrecife de Puerto Morelos National Park
    ‪1 min walk‬
  • Puerto Morelos Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪22 min drive‬

Room options

View all photos for Ruby Suite

Ruby Suite

Ruby Suite

  • 58 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

Sapphire, 2 Bedrooms

  • 75 sq m
  • Partial ocean view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Bunk Bed

View all photos for Agatha King

Agatha King

Agatha King

  • 43 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Agatha Queen

Agatha Queen

Agatha Queen

  • 43 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Hot Tub, Ocean View

View from room

Room, 2 Queen Beds, Hot Tub, Ocean View

  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Amber Room

View from room

Amber Room

  • 43 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sapphire Room

Sapphire Room

Sapphire Room

  • 50 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 1 Twin Bunk Bed

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Aerial view

GR Solaris Cancun & Spa - All Inclusive

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  • All-inclusive
  • Spa
  • Kids pool
4.0 out of 5, Very good, (3905)
The price is CA $641
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About the area

Puerto Morelos

Beachfront retreat .Within a 5-minute walk of this Puerto Morelos hotel, you'll find Petempich Bay and Arrecife de Puerto Morelos National Park. Also, Puerto Morelos Beach is within 2 miles (3 km) and Sanctuary of Hope and Time Capsule is within 6 miles (10 km).

What's nearby

  • Petempich Bay - 1 min walk - 0.0 km
  • Arrecife de Puerto Morelos National Park - 1 min walk - 0.2 km
  • Crococun Zoo - 11 min drive - 8.3 km
  • Puerto Morelos Beach - 14 min drive - 10.8 km
  • Puerto Morelos Town Square - 16 min drive - 12.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

Restaurants

  • ‪Sensai - ‬16 min drive
  • ‪Casa del Mar - ‬16 min drive
  • ‪Preferred Club Bar - ‬7 min drive
  • ‪Coco Café - ‬19 min drive
  • ‪Desires Music And Sports Bar - ‬19 min drive

About this property

Sensira Resort & Spa Riviera Maya – All Inclusive

4.5-star beachfront hotel near Puerto Morelos Beach
Some rates at Sensira Resort & Spa Riviera Maya – All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At Sensira Resort & Spa Riviera Maya – All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Puerto Morelos hotel is smoke free.

  • 359 guestrooms or units
  • 6771 sq ft of conference space
  • 629 sq m of conference space
  • Built in 2020
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Sensira Resort & Spa Riviera Maya – All Inclusive offers 359 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature premium bedding. A pillow menu is available. 43-inch flat-screen televisions come with cable channels. Espresso makers and minibars are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Puerto Morelos hotel provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Inspiration Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Trampoline
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in common area(s)

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Free water park access
  • Full-service spa
  • Outdoor tennis court
  • Playground
  • Shopping
  • Hot tub
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 43-inch flat-screen TV
  • Cable channels
  • iPod dock

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sensira Resort & Spa Riviera Maya – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.32 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Sensira Resort & Spa Riviera Maya – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 996 out of 1806 reviews
Rating 8 - Good. 404 out of 1806 reviews
Rating 6 - Okay. 184 out of 1806 reviews
Rating 4 - Poor. 106 out of 1806 reviews
Rating 2 - Terrible. 116 out of 1806 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Stacey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
DO NOT STAY AT THIS RESORT! My husband and I travel frequently. Sensira has to be the worst resort we have ever stayed at! The front desk staff were inattentive and lazy. We had an Amber suite which comes with butler service. The front desk never introduced us to our butler, I seeker him out myself on the second day of our stay. On the day we arrived, our jacuzzi tub leaked about an inch of water into our room and flooded our balcony. The front desk said "it could be fixed." Well, about 4 hours later and no update, I approached the front desk and got a new room because "it could not be fixed." Just not sure why we had to wait 4 hours for a result if there was another room to move into. Throughout the remainder of our stay, we encountered several issues in our room including a broken hair dryer, a broken iron, a broken safe, and the electrical outlet did not work at the bathroom vanity. The pool with the swim up bar was closed almost our entire stay for "repairs." When it did open, there was no bar service at the swim up bar for unknown reason. If you do choose to stay here, plan of waking up at 6am, or earlier, to reserve pool/ beach chairs. I have never stayed at a resort where there were not enough chairs for their guests. If you do choose to stay here and have kids, there truly is an abundance of activities for the kids. However, please respect the "Adult only" areas of the resort, unlike several families we encountered on our trip and the staff does nothing about it.

2/10 Terrible

Jay

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Navid

Stayed 3 nights in Dec 2024

2/10 Terrible

chase

Disliked: Cleanliness, property conditions & facilities
Sucked bro.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dhwani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was beautiful and the stay was very comfortable. I would like to mention Jony was a great personal butler. He made sure we had a comfortable stay and was always very helpful.
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It’s good for the price
Stayed 3 nights in Nov 2024

8/10 Good

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Sensira All-Inclusive Resort was a mix of good moments and frustrating issues. We stayed with our two young daughters and chose it for the value and kids' club. The resort had some nice areas, but many parts were in poor condition—broken basketball nets, a damaged climbing wall, and unkempt beaches. The pools were cold at this time of year, and while the water park was a hit with the kids, the swim-up bar was closed for most of our stay. The biggest problem was understaffing. Dining was a nightmare with long waits of up to two hours at restaurants, and room service was slow. The beach bar had long delays as well. The kids' club was understaffed too, with just one worker managing a group of children. Housekeeping was inconsistent; we once had towels taken but not replaced, forcing us to scramble for replacements. On the positive side, the food was generally good, especially the fish tacos at the beach bar. Our ocean-view room was spacious, though partially obstructed by the resort’s design. By Thursday, service improved a bit, and the buffet was finally opened for dinner, which helped free up the restaurants. This resort has potential but is poorly managed. It feels like there are a lot of simple fixes—like a formal cabana reservation system, restaurant reservations, and self-service areas—to improve the experience. If you decide to go, I’d recommend hoping for a good day since the service can be incredibly inconsistent.
Stayed 4 nights in Nov 2024

6/10 Okay

Chantelle

Liked: Staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Gloire

Liked: Cleanliness, staff & service, property conditions & facilities
Really great place for family!
Stayed 5 nights in Nov 2024

8/10 Good

Cynthia Ann Louise

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Yen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we arrived during the Thanksgiving holiday period but despite the insufficient number of staff compared to the occupancy of the hotel, the staff remained kind and efficient in the face of the impatience of the customers
Stayed 4 nights in Nov 2024

4/10 Poor

Bohus

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
clean and friendly stuff, didn't like food selections, we got food poisoning (puking etc.)for 2 days, and been very careful about everything, happened 1st time, and this was our 6th time in Mexico
Stayed 5 nights in Nov 2024

8/10 Good

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Mychal

Travelled with family
Liked: Cleanliness, amenities
Ownership hasn’t properly maintained the property, had they done so it could be a true 4-4.5 star resort. As-is, it’s a 3 star; nothing more
Stayed 4 nights in Nov 2024

10/10 Excellent

shirin

Liked: Cleanliness
Stayed 3 nights in Nov 2024

2/10 Terrible

Daniel, Laredo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel experience in my life, understaffed and disorganized wherever you look. Excepting the guys at the lobby bar and at Knights, the rest of the facilities are clearly under staffed and they don’t seem to care about it. Wait time for Rodeo is at least an hour and for Tentazzione and Rodeo be sure to get there before you get hungry because you will need to wait at least another hour to get your food. On arrival they messed up my reservation so I had to wait an hour before my room was ready without an apology from the hotel, should’ve seen it coming from there. On Friday they got a group and they had a party on the terrace pf the third floor that is adjacent to all te rooms instead of having it in one of the bars so everyone on the third floor had to listen to their party until they fell like it, which it was well after midnight, so much for a family hotel. This is a cheap managed hotel pretending to be a five star hotel. STAY AWAY!!!!
Stayed 4 nights in Nov 2024

10/10 Excellent

Lizbeth

Stayed 3 nights in Oct 2024

10/10 Excellent

Olubunmi

Stayed 5 nights in Nov 2024

6/10 Okay

Cyndi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just ok nothing special
The hotel is very very short staffed . The buffet is not open every night for dinner The food is just ok . The restaurant by pool takes at least 1-2 hours to get your food . Getting your room clean and getting clean towels was a job every day we had to ask and wait hours for them , coffe shop was down underneath the hotel in a real bad place and was just ok if you like a dungeon. The beach was awful dirty dirt dirty even the water. No staff to keep it clean . The pools were nice but very very very cold . There are 4 restaurants but if you have kids you cannot go to the 4 th one adult only . We where a family if 6 adults an 3 kids an we would define pick a different place . We got tired of oh I will let them know or oh I will call someone . Not going there again . It’s only a 4 year old hotel but it feels very outdated. Not very clean cause the have no staff.
Stayed 5 nights in Nov 2024

6/10 Okay

Rimoun

Travelled with family
Liked: Cleanliness, amenities
Stayed 4 nights in Nov 2024

6/10 Okay

Federico

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property it’s okay. Not at par with other Cancun hotels. Needs some maintenance on some of the areas of the hotel. Food was okay. Pool needs more chairs, and they had limited people serving the area. First time I have to request water for the room all 6 days, as they never replenish the fridge with water, and we have a baby. I was hoping for a better experience been a 4 year old hotel, but it seems they still trying to recover from the COVID slowdown.
Stayed 6 nights in Nov 2024

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The food was very good at all restaurants. The room was clean and comfortable. There are many areas that require some degree of repair that are not being addressed: cracked tile by the kids pool tables with bad sharp edges, no fence or net around the 4th floor tennis court or basketball court so there's only a 4' wall for the ball to go over. There are pergolas taped off around the kids water park and down by the lower pool. The cost of a taxi into Puerto Morales is now $40 each way, 2 years ago it was about $17.
Stayed 5 nights in Nov 2024

2/10 Terrible

Vibhu

Travelled with family
Disliked: Amenities, property conditions & facilities
The resort was severely under staffed. The food was terrible. Most of the time the buffet was cold. For dinner, there were days we waited over an hour and a half to be seated and another hour and a half to be served. The only good were the drinks and the views.
Stayed 5 nights in Nov 2024

8/10 Good

Leendert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024