2/10 Terrible
Robert, irvine
Travelled with family
22 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
¡OYOMG! just keep searching for a different hotel. If the AC was working we could have closed the windows at night to block out the noise. The AC guy got it working one night and it broke again, but he was on vacation the rest of the week. The power went out one day and the pool water was fouled one day. The worst part was the smell in the bathroom that was like a pit toilet in a campground. It was so bad we had to buy spray to use the bathroom. The toilet looked like it hadn't been cleaned in a long tme and needs to be replaced. The staff was not surprised about all of the faults and probably heard it all already. Some mistakes in the expedia listing: checkout is 11am not 12 noon, and toiletries are not provided (just soap). There is a big supermarket 2 blocks away to get things. There are a lot of buses to get to Zona Romantica for $10M or you can walk. OYO is a big company and should attend to this property and Expedia should delist it until then. It would be fixed right away if hotels had to return money rather than just responding to reviews.
Robert
Stayed 6 nights in Dec 2024