Ratings based on 904 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 18, 2024 on Expedia
Hotel muy bueno y bonito. Las albercas me gustaron mucho, su staff es muy amigable. Regreso sin pensarlo
Comment from Hotel Management
Sep. 18, 2024 by Equipo Travel Raintree, Hotel Management
Estimado Rudy,Gracias por tomarse el tiempo para calificar su estadía en el Resort. Su opinión es importante para nosotros. ¡Vuelve pronto a visitarnos!Saludos
by A traveller
Posted Sep. 18, 2024 on Hotels
Room was smelling an wet floor from condensation, was asking on front desk to change room, was NOT help full,
we ask to stay a couple more nights, was like you need to call where you made the reservation, he could say it more polite, he was on the phone and let us wait during his conversation and the when he talked to us he took an outer call, so we move to the Marriott .
Comment from Hotel Management
Sep. 18, 2024 by The Travel Raintree Team, Hotel Management
Dear Georges,Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards
by A traveller
Posted Sep. 5, 2024 on Expedia
I asked for someone to come and fix the shower curtain and they never came . Nobody offered to take me to my room, they just gave me directions , not very friendly staff , except for some people in the reception .
Comment from Hotel Management
Sep. 5, 2024 by The Travel Raintree Team, Hotel Management
Dear Maria, Thank you for your candid feedback. We are sorry for any inconvenience you had during your stay as this is not indicative of the five-star level of service we provide. Your review has been passed on to Management and we are investigating.Regards
by A traveller
Posted Sep. 4, 2024 on Hotels
Comment from Hotel Management
Sep. 4, 2024 by Equipo Travel Raintree, Hotel Management
Gracias por darnos una calificación perfecta. ¡Nos alegra saber que disfrutó de su estadía con nosotros! Esperamos que su próxima estancia esté a la vuelta de la esquina para darle la bienvenida pronto.Saludos,
by A traveller
Posted Sep. 2, 2024 on Expedia
Not a good experience especially with lobby employees and supervisors
Comment from Hotel Management
Sep. 3, 2024 by The Travel Raintree Team, Hotel Management
Dear Elizabeth,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us.Regards
by A traveller
Needs Renovation
Posted Sep. 2, 2024 on HotelsThe staff is super nice, hotel and rooms very clean but its just very old. Our restroom toilet was constantly leaking so we had to place a towel on the floor everyday. The furniture is super old even though it is clean. I would not only recommend but stay again if some renovations are made.
Comment from Hotel Management
Sep. 2, 2024 by The Travel Raintree Team, Hotel Management
Dear Ebony,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us.Regards
by A traveller from Palmdale
Posted Sep. 1, 2024 on Expedia
Great stay. Super friendly staff. Clean quite.
Comment from Hotel Management
Sep. 1, 2024 by The Travel Raintree Team, Hotel Management
Dear Rebecca,Thank you for giving us a perfect rating. We are so glad to read that you enjoyed your stay with us! We hope your next visit is just around the corner. Looking forward to welcoming you back soon.Regards
by A traveller
Posted Aug. 25, 2024 on Expedia
Paying tax at the front desk upon arrival.
Staff is pushy about buying the time share.
Not very accommodating because our flight was late and check out was 10 am. They were asking for $25 US for each hour. If Expedia charged us so much tax why we have to pay extra while on arrival. I feel ripped off. Expedia should refund my tax money.i have no choice when I arrive at the front desk I have to pay in order to get a room for my family and myself.
Comment from Hotel Management
Aug. 26, 2024 by The Travel Raintree Team, Hotel Management
Dear Abhinesh,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us.Regards
by A traveller from El Paso
Posted Aug. 22, 2024 on Expedia
The hotel was very clean, amenities were good. The only bad thing about my stay was the bathroom was outdated and moldy, needs to be renovated ASAP. I asked to switch room but they couldn't accommodate my request. I requested a minibar and they helped me with that request. The Tenampa pool bar and restaurant was great!! Rene and Cesaria were really kind and prepared delicious food for us. Thank you both, I really appreciate that.
Comment from Hotel Management
Aug. 22, 2024 by The Travel Raintree Team, Hotel Management
Dear Ericka,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us. Regards
by A traveller
Posted Aug. 21, 2024 on Expedia
Jacuzzy outside ur door
Comment from Hotel Management
Aug. 21, 2024 by The Travel Raintree Team, Hotel Management
Dear Marco,Thank you for taking the time to review your stay at the Resort. Your feedback is important to us.Regards