2/10 Terrible
Nancy
Travelled with partner
6 Jan 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I booked, my check in time said it was at 3pm but when we arrived they told us check in time was 4-4:30pm. The entire hotel smelled like humidity. When we finally got our room the door was broken as well as the curtains. They refused to moved us to a different room instead, they made us wait for maintenance to fix the door because it wouldn't close. Curtain remained broken so at night i had to improvised so in the morning we wouldn't have the sun in our eyes early in the morning so i ended up using my bobby pins to close the curtain the best that i could. Jacuzzi on the roof was close for maintenance, a staff member said it'd remain close for a while. You can tell they are trying to save a penny when it comes to food. Most of it is vegetables and legumes and the way they make the food is not tasty at all. All their snacks like ceviche, nachos, etc were horrible and tasted so cheap. Difficult to exchange wet/dirty towels for clean/dry ones because a lot of the times there's no one there. On 1 ocacion i had to wait about 40 minutes for someone to come so i can return the towels (because you are required to return them by 9pm). Not enough chairs etc for people around the pool, people at the front desk very rude. 1st and last time i stay at this hotel.
Nancy
Stayed 3 nights in Nov 2024