4/10 Poor
Anshul
Travelled with family
31 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Deeply Disappointing Stay at Grand Palladium Bavaro Resort
How would you feel if your dream vacation for a milestone celebration turned into a nightmare? That happened to my family and me during our stay at the Grand Palladium Bavaro Resort in Punta Cana. We chose this resort in Punta Cana from 23rd December to 27th December for our parent's 25th wedding anniversary—a once-in-a-lifetime celebration with our family—but the experience was shockingly disappointing.
Upon arrival, one of our rooms was filthy and not cleaned after the last guests (photos attached). Reporting this to reception only made things worse. We waited over FOUR HOURS in the lobby, repeatedly ignored by staff, before finally being assigned a new room at 8 PM. This wasted our entire first day.
The frustrations didn’t stop there. Despite promises of “world-class service,” receiving basic amenities like toothbrushes took two more days and multiple requests. Staff were dismissive and unprofessional throughout, leaving us feeling unwelcome and disrespected.
The lack of cleanliness, poor service, and unresponsiveness were shocking for a resort of this stature. This was meant to be a joyous celebration, but instead, it was filled with stress and disappointment.
I cannot recommend this resort to anyone looking for a seamless, relaxing vacation.