8/10 Good
Irina
Travelled with family
23 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
The check-in process and butler service are very long. Need to work on it. People are tired/hot/hungry sitting and waiting for the butler for 30-40 min. Our butler on the other hand was a very organized and very effective fellow Eduardo.
I had two rooms this visit due to technical problems, the first room was all run down, but the other room was much better. The grounds and the beach areas are absolutely beautiful. The adult-only beach area has no service whatsoever. Our butler noticed it and made sure we had a service there on our third day of vacation. The buffet had a good and different selection of food but service was lacking as well. They escort you to your table and forget about you until you make a noise about getting a drink. We had reservations to two restaurants: Hibachi was nothing exciting (no show even), just the cook cooking boringly in front of us. The steakhouse was delicious with great service, an excellent menu, and deliciously prepared meals. The evening entertainment was BORING. The live music singers are terrible:), they do not know how to sing (screaming the whole time). We went to Ellegance at night, they had better choices.
The beach and pool areas had a sufficient amount of sunbeds and cabanas which we loved. The towel service is great too.
Overall we did enjoy our stay and would come back again. The hotel management tried to work on all the deficiencies solving them, big check on that.
Irina
Stayed 6 nights in Dec 2024