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Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
5-star luxury property near Cocotal Golf and Country Club, connected to a shopping center

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Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

Arcade
Garden view
Outdoor wedding area
Exterior
The Reserve Adults Only Suite Ocean Front | Beach/ocean view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pet-friendly
  • On private beach
  • Breakfast included
  • Room service

Explore the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪12 min walk‬
  • Los Corales Beach
    ‪12 min drive‬
  • Bavaro Beach
    ‪17 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪27 min drive‬

Room options

View all photos for Surprise my Stay

Garden view

Surprise my Stay

  • 49 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite

  • 127 sq m
  • Sleeps 6
  • 1 King Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

  • 167 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Garden View Adults Only

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

  • 49 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front

Junior Suite Ocean Front

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 1 Double Bed

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Swim-Up

  • 99 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe)

Junior Suite (Deluxe)

  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Garden View

  • 49 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

  • 76 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite Swim-Up

  • 175 sq m
  • Sleeps 5
  • 1 Double Bed OR 2 Twin Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up

  • 49 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Room, Garden View

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Master Suite Deluxe

Master Suite Deluxe

Master Suite Deluxe

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

3 outdoor pools, pool umbrellas, sun loungers

Paradisus Grand Cana - All Suites - All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, (883)
The price is CA $766
per night
CA $981 total
includes taxes & fees
20 Mar - 21 Mar
Paradisus Grand Cana - All Suites - All Inclusive

About the area

Punta Cana

Beachfront retreat .With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cocotal Golf and Country Club and 2 miles (3 km) of Los Corales Beach. Cortecito Beach and Bavaro Beach are also within 3 miles (5 km).

What's nearby

  • Cocotal Golf and Country Club - 12 min walk - 1.0 km
  • Downtown Punta Cana - 9 min drive - 5.8 km
  • Cortecito Beach - 11 min drive - 3.8 km
  • Los Corales Beach - 12 min drive - 2.9 km
  • Bavaro Beach - 17 min drive - 4.7 km

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

5-star luxury property near Cocotal Golf and Country Club, connected to a shopping center
Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paradisus Palma Real Golf & Spa Resort All Inclusive you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Paradisus Palma Real Golf & Spa Resort All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 596 guestrooms or units
  • 3 levels
  • 16 buildings
  • 8 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Meeting rooms
  • 69277 sq ft of conference space
  • 6436 sq m of conference space
  • Built in 2005
  • Buffet breakfast (free)
  • Winery on site
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised childcare
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available
  • Free area shuttle
  • Free shopping center shuttle

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 8 restaurants
  • 2 swim-up bars, 3 beach bars, 3 poolside bars and 11 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 11 outdoor pools
  • 4 outdoor tennis courts
  • Fitness classes
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycling
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness center
  • Full-service spa
  • Golfing
  • Lifeguards on site
  • Pilates classes
  • Private picnics
  • Racquetball/squash
  • Shopping
  • Tennis
  • Volleyball
  • Wine tasting room
  • Winery attached
  • Winery release events
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Elevator
  • Elevator door width (inches): 50
  • Front entrance ramp
  • Stair-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 621 out of 1038 reviews
Rating 8 - Good. 181 out of 1038 reviews
Rating 6 - Okay. 118 out of 1038 reviews
Rating 4 - Poor. 54 out of 1038 reviews
Rating 2 - Terrible. 64 out of 1038 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Philippe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is fabulous in every way!

4/10 Poor

Arina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was unfortunately not worth the amount I payed as it was poorly managed. I needed to spend many hours of my vacation on managing dinner reservations, requests for my room (extra bed, room service, water, wine opener etc), birthday requests and transportation. Moreover, I payed for a Junior suite ocean front, but it was just a room, not a suite. I also payed extra 800$ for one more guest and the room was only with 2 small beds instead of 3 and I needed to convince them to bring an extra one. The balcony wasn’t furnished at all as it was mentioned on the website. Activities was fun but it was very few of them, no party scene and day activities (no dancing during the day or pool parties like I had in other hotels in Dominican Republic). I liked the food and the beach, but considering all the other factors I’d never stay at this hotel again for this price!
Stayed 5 nights in Nov 2024

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about this facility ! It was our 4th trip to Punta Cana in a year or so having stayed at two other places . What made this our new number one choice was an absolutely amazing kids club for our 5 and 11 year old ! The nicest staff with an excellent child to counselor ratio did it all including tons of activities AND they took them to eat if we wanted. …they suited up and took them swimming ! They did not just sit in a room watching them…. literally from 10 AM to 10 PM nonstop if you wanted. This gave my wife and I an opportunity to relax and have some very elegant dinners at the fine restaurants and at the same time the kids had an absolute blast. Highly recommend this place as it’s clean. The service is impeccable. Upon arriving, I received my own personal concierge that helped me with everything throughout our vacation. Beautiful grounds, nice clean rooms … just doesn’t get any better.
Stayed 4 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

2/10 Terrible

Mukund

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities
We DID NOT LIKE THIS place at all. - Staff was very unfriendly - mostly couldn't understand English - Quality of food, quite bad. For all inclusive, drinks were not limited, but just 1 choice. Even Corona beer was to be paid for. Quality of cocktails was as good as Water - AC didnt work for our entire stay - STALE FOOD in the buffet on repeat- Frozen SUSHI - RESTAURANT FOOD - sucked plus really hard to get any bookings. No clear way of doing that - VIP BEnefits were not given. We DID NOT get any welcome wine and even coupons weren't provided. The concierge assigned was less than useful - CHECK OUT staff was rude and couldn't even print invoices nor had any information on billed items. - Room service was terrible - they never changed a single bedsheet. Nor filled out body wash etc. We kept asking for towels Overall we do not recommend this hotel
Stayed 7 nights in Nov 2024

10/10 Excellent

Margaret

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed over American Thanksgiving break in 2024 (2 adults, 3 kids aged 12, 10, and 5) and had a wonderful time. The property is gorgeous - lush, well-maintained landscaping; beautiful, spacious corridors, gorgeous trees, nice breezes to be had everywhere. Lots of wide, smooth paths of travel - important to us since one of our children uses a wheelchair. We had connecting rooms with lots of space for our crew. The in-room amenities were great - toiletries, continually re-stocked minibar, wonderful bed and bedding. No complaints about the rooms! The kids enjoyed the Kidsdom (daycare) immensely, the staff was wonderful and they had a lot of fun activities for the kids. The beach was beautiful, plenty of lounge chairs. There was even a boardwalk that allowed my daughter to access the beach in her wheelchair. There are a good number of vendors that come by to sell experiences and products, but a simple and polite but firm “no Gracias” sent them on their way. Speaking of experiences, we did the dolphin Island experience and thought it was well worth it. Lots of memories and great photos from that. Back at the hotel, we really enjoyed the pool area. The pool is massive, so even at peak times it never felt crowded. We spent a lot of time with the staff at the swim up bar and they were friendly and attentive. The pool does get pretty deep, but there is a kiddie pool area near the main pool. The buffet satisfied all of us, and we enjoyed the Japanese and steakhouse restaurants.
Stayed 6 nights in Nov 2024

4/10 Poor

Jason, Westminister

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Not a very good experience overall. A lot to be spoken of the overall services in this resort
Stayed 4 nights in Nov 2024

10/10 Excellent

carlos, Miami

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have visited in Punta Cana
Stayed 4 nights in Nov 2024

10/10 Excellent

Anuroopa

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Best food
Stayed 2 nights in Nov 2024

2/10 Terrible

HARMANJEET

Disliked: Staff & service
terrible experience. waste $2000 i swear
Stayed 3 nights in Nov 2024

10/10 Excellent

Alireza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a great time in this beautiful resort. We loved it.?Mr. Antonio helped us with all of our needs. Great guy. And we are really appreciate it for all he did for us.
Stayed 4 nights in Nov 2024

4/10 Poor

Michael Thomas

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Check in process was not ideal, especially since we booked with Expedia They told us we had a "special" check in and sat us at an unattended desk. Was given the wrong room type, with the a/c not functioning in the main room. Had to switch the next day (after several back and forth with the front desk). Main pool had tons of debris at the bottom. No food service while sitting pool side. Drinks at pool were not good and hit or miss at other bars. Don't recommend.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very well kept. Staff is wonderful.
Stayed 7 nights in Nov 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second honeymoon
Amazing experience and it like staying in heaven. Wonderful time and excellent service.
Stayed 3 nights in Nov 2024

10/10 Excellent

Yexica, Hialeah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family vacations
Stayed 3 nights in Nov 2024

10/10 Excellent

Alfredo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone working there were very nice and helpful.
Stayed 9 nights in Nov 2024

10/10 Excellent

Wan Chu Queenie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Chandreshkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 6 nights in Nov 2024

10/10 Excellent

Krol

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of the experience was the staff. The list is very long but every individual we interacted with at the restaurant, excursion, checkin, checkout, child care, buffet, pool, spa, bar, etc. was just great. They were all super friendly and we would definitely go back there for another family vacation.
Stayed 4 nights in Nov 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Amenities
Everything !
Stayed 5 nights in Nov 2024

6/10 Okay

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My family and I stayed at the Paradisus Palma Real Golf & Spa Resort in Punta Cana, but our experience was overshadowed by several frustrating issues, particularly with check-in, concierge service, and communication. We were told we could check in early, but our room was not ready upon arrival. Despite being assured it would be ready within an hour with a promised upgrade, we were given a smaller room than what I reserved. This led to a frustrating process of room changes. The second room only had one king bed, unsuitable for our family of four. The third room was spacious and met our needs, but it wasn’t immediately available. After waiting over two hours, I had to escalate to the manager before finally receiving the correct room at 5:00 PM—hours after we arrived, wasting much of our first day. Our assigned concierge, Jose, also caused multiple issues. He failed to secure dinner reservations twice, leaving us embarrassed at the restaurants. Later, Antonio replaced him, and the service improved. Unfortunately, when Jose was reassigned, the quality of service declined again. Daily minibar restocking, which was supposed to be standard, never occurred despite repeated requests. Our room also lacked an iron or ironing board upon arrival, and it took over a day and multiple complaints to receive one. On a positive note, the food was delicious, and the restaurant and beach staff were friendly and welcoming.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay.
Stayed 3 nights in Nov 2024

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our family stay here! The resort was nice, quiet, the food was great and so was the location. We had no issues with anything and enjoyed the friendly staff. We loved that they had a kids activity room and that our room was very big and easy to access to all other activities the resort offered. We booked all of our water activities right off the resort. Best of all their passion fruit drink!
Stayed 5 nights in Nov 2024

10/10 Excellent

Fjorela

Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Went to celebrate my boyfriend’s birthday as a surprised and placed some request for when I got there and they gave us a cake, and a bottle of wine. The restaurants were TOP TIER. The food was great, and the seasoning was on point. Even the buffet was great as well. As for the staff, they were ALL VERY VERY friendly and pleasant. Took care of us for everything. Only had ONE issue and was that we were given the wrong room when we first got there, but the issue was resolved very quickly and we were moved to the room I booked. We were also promised some other amo iTunes because of the birthday which we never received but I didn’t mind because of the cake we received AND the birthday dinner we were given ANOTHER cake that was delicious.
Stayed 3 nights in Nov 2024