SLS Playa Mujeres – ALL Inclusive Collection

5.0 star property
Upscale beachfront property with 3 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for SLS Playa Mujeres – ALL Inclusive Collection

Couples treatment rooms, sauna, steam room, body treatments
Miscellaneous
View from room
Free minibar, in-room safe, desk, laptop workspace
Property grounds

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool

Explore the area

Map
Manzana 1, Supermanzana 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Punta Sam Ferry Terminal
    ‪13 min walk‬
  • Punta Sam Beach
    ‪13 min walk‬
  • Mujeres Beach
    ‪18 min walk‬
  • Isla Mujeres, Quintana Roo (ISJ)
    ‪60 min walk‬

Room options

Room, 1 King Bed (Delight)

10.0 out of 10
Exceptional
(2 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds, Ocean View (Delight)

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Delight)

8.0 out of 10
Very good
(1 review)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

Elite Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Marina view
  • Sleeps 4
  • 1 King Bed

Elite Room, 2 Queen Beds

  • 50 sq m
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

Elite Room, 2 Queen Beds, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Elite Room, 1 King Bed, Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Captivate Swim out)

  • 50 sq m
  • Water view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Double Bed (Euphoria)

  • 71 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

Room, 1 King Bed (Captivate Swim out)

10.0 out of 10
Exceptional
(1 review)
  • 50 sq m
  • Water view
  • Sleeps 4
  • 1 King Bed

Elite Suite, 1 Queen Bed with Sofa bed

  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed, Ocean View (Euphoria)

  • 83 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Ocean View (Delight)

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Punta Sam

Beachfront retreat .Within a 15-minute walk of this Playa Mujeres property, you'll find Punta Sam Ferry Terminal and Punta Sam Beach. Mujeres Beach and El Meco Archaeological Site are also within 3 miles (5 km).

What's nearby

  • Punta Sam Ferry Terminal - 13 min walk
  • Punta Sam Beach - 13 min walk
  • Mujeres Beach - 18 min walk
  • Playa Mujeres Golf Club - 7 min drive
  • Ultramar Ferry Puerto Juárez - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 39 min drive

Restaurants

  • ‪Hiroshi Bar - ‬15 min walk
  • ‪Don Fernando Lobby Bar - ‬6 min drive
  • ‪Restaurant Flamingos - ‬4 min drive
  • ‪Caprichos Villa del Palmar - ‬12 min walk
  • ‪Davinos - ‬11 min walk

About this property

SLS Playa Mujeres – ALL Inclusive Collection

Upscale beachfront property with 3 outdoor pools
SLS Playa Mujeres – ALL Inclusive Collection is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At SLS Playa Mujeres – ALL Inclusive Collection you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 18 restaurants and 3 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 beach bars and 5 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a 24-hour fitness center, and a garden. Free self parking is available. A complete renovation of SLS Playa Mujeres – ALL Inclusive Collection was completed in November 2024.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 498 guestrooms or units
  • 5 levels
  • 2 buildings
  • 18 dining venues
  • 3 bars on the beach
  • 5 bars or lounges
  • 3 coffee shops
  • Meeting rooms
  • 8719 sq ft of conference space
  • 810 sq m of conference space
  • Nightclub
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
SLS Playa Mujeres – ALL Inclusive Collection offers 498 air-conditioned accommodations with free minibar items and safes. 42-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include showers with rainfall showerheads, slippers, hair dryers, and children's slippers.

This Punta Sam property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Ciel Spa has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 18 restaurants and 3 coffee shops
  • 3 beach bars and 5 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 3 outdoor pools
  • Fitness classes
  • Air hockey
  • Arcade/game room
  • Beach club (surcharge)
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Bodyboards on site
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Free bicycle rentals
  • Full-service spa
  • Kayaking
  • Nightclub
  • Paddleboards on site
  • Snorkeling
  • Surfing/body boarding
  • Table tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 36
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch Smart TV
  • Cable channels
  • Netflix
  • Premium channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Children's slippers
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Mobile key entry
  • Phone
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 4000.00 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 42 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2 per person, per night
  • Management fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 4000.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. Guests can access their rooms with a mobile device.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SLS Playa Mujeres
SLS Playa Mujeres – ALL Inclusive Collection Punta Sam

SLS Playa Mujeres – ALL Inclusive Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 68 out of 93 reviews" "
Rating 8 - Good. 14 out of 93 reviews" "
Rating 6 - Okay. 6 out of 93 reviews" "
Rating 4 - Poor. 2 out of 93 reviews" "
Rating 2 - Terrible. 3 out of 93 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was absolutely fantastic! The service was impeccable from start to finish. The concierge team went above and beyond to ensure our experience was flawless and that we lacked nothing during our stay. A special shoutout to Enrique, the bartender at the swim-up pool – he was exceptional! His friendly demeanor, attention to detail, and amazing cocktails truly enhanced our experience. Highly recommend this place for anyone looking for outstanding hospitality!
Stayed 4 nights in Jan 2025

6/10 Okay

Shawn, Belle River

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

10/10 Excellent

Pavel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely gorgeous. The stuff is very friendly. They working hard to make everybody happy. We had stay with two kids as was a little bit hard with the food selection because they don’t have buffet lunch in dinner so the kids have not nothing to eat except pizza nuggets and chips. Hope they’re gonna open the buffet as soon as possible.
Stayed 7 nights in Jan 2025

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality was outstanding loved it and the view was beautiful. Very gated and private hotel
Stayed 4 nights in Jan 2025

10/10 Excellent

Jairo, royal oaks

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort had tons of activities such as Mariachi, live music, and dances. I enjoyed their friendly and helpful staff. The food was amazing and such beautiful views. A huge shoutout to the bartenders there especially Ivan, Daniel Lopez, Moises, and Andy. They're always attentive, friendly, funny, and helpful you will have a blast with them. I will for sure be coming back.
Stayed 5 nights in Jan 2025

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

10/10 Excellent

Pasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was attentive
Stayed 9 nights in Dec 2024

10/10 Excellent

Mariya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and spectacular food. Beach was great and where we hung out most of the time during the day. Some of the areas are very rocky so I would bring water shoes when we go back. Wi-Fi worked seamlessly Food was excellent Entertainment at the pool was a DJ. I do think additional entertainment would be nice.
Stayed 8 nights in Dec 2024

10/10 Excellent

Johnathan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is truly incredible! The hotel is brand spanking new and luxurious. Only thing I would suggest is they make milkshakes for kids at the bars and restaurants to also have an option for them ….as most all inclusive in other cancun resorts do have this . Other than that this place is amazing with Hiit workout classes that is daily ,excellent fine dining in the evening and very capable and hospitable staff Well done SLS!
Stayed 3 nights in Dec 2024

2/10 Terrible

Miriam

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I’ve stayed at. It ruined our trip, honestly. My boyfriend and I stayed about two weeks ago. We arrived at the resort at 10 am to do an early check in. By 4:30 pm, we were still not in our rooms! Don’t know who designed the bathroom showers. They are terrible. Water runs from the shower, unto the bathroom, unto the room, unto the hallway and even under the tiles. Immediately called reception. They sounded like it happens all the time. As pretty as the room looks, we were unable to enjoy it since we were panicking putting towels everywhere
Stayed 1 night in Dec 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Ivana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I travelled here with our 1 and 3 year old and this is what we loved and didn’t love: LOVED: -food was delicious and lots of different options. our son wanted something from the Mexican restaurant when we were at the Japanese restaurant and they brought it over from the other restaurant for him; they’re very accommodating. -super clean resort -lots of activities for kids (waterpark, jungle gym, daily activities) -beautiful gym -great mocktales -beautiful view from all of the restaurants -delicious smoothie and fresh juice bar -beach was clean and well maintained -for it being a kid friendly resort it wasn’t loud and crazy like most family friendly resorts become DIDN’T LOVE: -kids pool wasn’t heated, it was freezing -staff is very limited in English -gift shop that had a pharmacy was VERY expensive (basic cough syrup for the baby was $49USD) so don’t forget to pack basic medications incase -they had no straws! It sucked when we had smoothies and mocktales without any straws so maybe bring some plastic or reusable straws if you like that with your drinks (also no kids cups at restaurants so definitely pack kids water bottles) Overall our stay was amazing and we will definitely be back to this resort!
Stayed 5 nights in Jan 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. I chose a swim-out room. It was exactly as expected. Every staff member I encountered had great attitudes and was eager to help.
Stayed 4 nights in Dec 2024

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had an excellent experience. The resort was beautiful, well kept, & staff were very kind & helpful. Check in was fairly seamless. I thought I was booking an ocean view as indicated on Expedia but that was not the case. We didn’t spend much time in the room so that was not a big deal to us. The room was clean & housekeeping was amazing - kept our room organized & tidy. We enjoyed using the gym, spa and yoga classes - lots of fitness classes & 2 gyms. The pool area is nice, however, I was surprised there are no towel attendants to seat you, & no sunscreen available ($35 bottle at the gift shop). In my experience, SPF is usually complimentary at resorts. We dined at the Mexican, Italian and steakhouse. Food was fantastic all around aside from the Italian. Most of that was inedible but it was fine since everywhere else was great. I would have appreciated a nondairy option and sugar free syrup at the coffee shop but we made do. The only service hiccup is that we requested water to the room, as we were completely out, and didn’t receive it until almost midnight (4 hours later) after calling multiple times. This was highly irritating as we were without water for multiple hours at night after proactively calling earlier in the evening. There are lots of tripping hazards/steps/uneven sidewalks. Maybe I’m clumsy but I ended up walking into water that I thought was a sidewalk. We enjoyed it overall and would likely return in the future and bring a group of people.
Stayed 3 nights in Jan 2025

10/10 Excellent

Renee M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our first time at an all-inclusive. The staff & management team were excellent at communicating. The food was outstanding. The drinks seemed a little weak, but not too bad when considering you can order as many as you please. We really enjoyed our lead Elite Concierge Andrea, the Elite Beach Concierge Jose & Omar, Roberto & Daniella. They made our daily beach cabana experience unforgettable. Gabrielle, our server at Caracol was exceptional. It’s hard to believe this place has been open only a few months. I can’t imagine what the service will be like in a few more months. This was one of the cleanest resorts we’ve ever been to. The bathrooms on the property were constantly cleaned, which I have not seen at a lot of other hotels. We loved our daily gelato at the coffee shop, our daily green smoothies at Verde, the Cole was amazing. I had a massage and tried out the hydrotherapy which was so relaxing. I couldn’t take advantage of all of the amazing workout classes because of a recent surgery, but I did love the daily aqua aerobics. The gym has everything you need. My only complaint was that there is no AC or fans running so it gets pretty hot in there. Next time we go, I definitely want to try the spin classes, the gravity yoga, and the HIIT classes. Tons of option ms for staying fit on vacation and I loved that Verde offers protein smoothies, along with other supplements like collagen and creatine geared towards athletes. We will be back!
Stayed 7 nights in Dec 2024

10/10 Excellent

Angie Nagiba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Hessam

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were really excited for our stay at this new hotel. But it is very much under construction and Ops lacking. Unfortunately when we booked with Expedia as Gold members, reservation photos had a private sauna w view. When we arrived they said that is not what we booked. After thirty minutes and they made an “exception” for an upgrade. They said this upgrade comes with a butler and a private sauna. We arrived at our room to find out the sauna couldn’t be used because brown water came out. The butlers were very pleasant texting saying hello every few hours but didn’t once bring the one thing we asked for: water. they never brought it in 3 days. It was a running joke that will the next butler finally bring us water! We asked for the sauna to be checked. They told us maintenance will check it. Next day they claimed it was repaired and same thing with brown water. Many many calls later a manager came and said she is sorry. They can move our room But they cant guarantee the sauna to be clean there! We said we want a discount or refund. We paid for amenities we never received. She said discounts are very complicated and all they could do was comp our massage-about $200. The VIP package stay was $600 a night!!! The manager finally did bring us water though. The food is very good. Although they do not have the typical breakfast spread of all inclusive resorts in Mexico. apparently they do not have enough guests to do the spread yet. The pool and outdoor space was vast and beautiful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Daniela Veronica

Liked: Staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Mehran

Stayed 4 nights in Dec 2024

6/10 Okay

sukhminder singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nice but very quiet no one was there and all the restaurants were not open. That was not nice
Stayed 5 nights in Nov 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, comfortable beds, very clean & top shelf liquor. The food was pretty good, the only thing I didn’t care for was the buffet wasn’t always open. If you didn’t get a reservation you had to figure out food. Maybe add some more vegan options. Otherwise , great place! Very friendly staff.
Stayed 4 nights in Dec 2024

10/10 Excellent

Tarnveer

Stayed 5 nights in Nov 2024

8/10 Good

Vida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got my room later than a check in supposed to be The pools were cold as ice
Stayed 6 nights in Dec 2024

10/10 Excellent

Tatyana

Stayed 5 nights in Dec 2024

10/10 Excellent

Armond, Myrtle Beach

Liked: Cleanliness
Stayed 5 nights in Dec 2024