See all properties

Hôtel Palace Royal

4.0 star property
4-star hotel near Château Frontenac

Choose dates to view prices

Photo gallery for Hôtel Palace Royal

Interior detail
Lobby
Front of property
Indoor pool
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot tub
  • Gym

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Théâtre Capitole
    ‪2 min walk‬
  • Quebec City Convention Center
    ‪3 min walk‬
  • Parliament Building
    ‪5 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪23 min drive‬

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 37.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Similar properties

Pool

Hilton Quebec

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (2383)
The price is CA $226
per night
CA $269 total
includes taxes & fees
11 Mar - 12 Mar
Hilton Quebec

About the area

Québec City

City center stay.Within a 15-minute walk of this Old Quebec hotel, you'll find Quebec City Convention Center and Château Frontenac. Saint-Jean Street and Place d'Youville are also within half a mile (1 km).

What's nearby

  • Quebec City Convention Center - 3 min walk
  • Quebec City Town Hall - 9 min walk
  • Château Frontenac - 12 min walk
  • Quartier Petit Champlain - 14 min walk
  • Quebec Cruise Terminal - 17 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Bar le Drague - ‬3 min walk
  • ‪Restaurant Poutineville Vieux Québec - ‬1 min walk
  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪SHAKER Cuisine & Mixologie Vieux-Québec - ‬4 min walk
  • ‪Albacore - ‬2 min walk

About this property

Hôtel Palace Royal

4-star hotel near Château Frontenac
As a guest of Hôtel Palace Royal, you'll find an indoor pool, a hot tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

  • 234 guestrooms or units
  • 4502 sq ft of conference space
  • 418 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

Languages

English, French

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cribs (infant beds) are available for CAD 15.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1437 out of 2828 reviews
Rating 8 - Good. 848 out of 2828 reviews
Rating 6 - Okay. 313 out of 2828 reviews
Rating 4 - Poor. 138 out of 2828 reviews
Rating 2 - Terrible. 92 out of 2828 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Elizabeth

Stayed 4 nights in Dec 2024

2/10 Terrible

Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was nothing unique enough to take away the 100 F temperature in the room and All of Hotel. The door lock broke so we had to sit in the heat in order for them to fix it; quite a few hours of our vacation was used for their maintenance. They have no idea what face towels are and Even though we paid extra for a room w a king sized bed, the linens were for a smaller bed. They did not fit: the sheets and blanket Did Not Fit. Management was rude and he thought they did great because they actually replaced a light bulb. It feels as if we were there to let them fix our room, on our money. We will never recommend it and I would love to know how I can get my money back for the three nights of no sleep due to heat. They did eventually turn on the ac for us. So we did sleep for one night! Horrible experience.

10/10 Excellent

Brad

Stayed 5 nights in Oct 2024

10/10 Excellent

stephane

Stayed 2 nights in Nov 2024

10/10 Excellent

Manon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bien situé, chambre confortable.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Julie

Stayed 2 nights in Nov 2024

8/10 Good

Veronique

Stayed 2 nights in Nov 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Stéphane, Kitimat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Tamara

Stayed 1 night in Nov 2024

10/10 Excellent

Hoang-Truc

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 1 night in Nov 2024

8/10 Good

Maria Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Merci!
Stayed 1 night in Nov 2024

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Michel

Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Hotel is dated. People are leaving their trays from room service everywhere, including at our door. Pool area is not great.
Stayed 2 nights in Nov 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I tripped in the hallway on a plastic strap (the kind that might be found on a shipping box or packet of newspapers). This type of strapping is a dangerous trip hazard and should never be left on the floor.
Stayed 2 nights in Nov 2024

2/10 Terrible

Shant, Montreal

Travelled with partner
Heavy traffic to access, old style rooms and furniture, much better and cheaper places in Quebec.
Stayed 1 night in Nov 2024

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

elise

Stayed 1 night in Oct 2024

4/10 Poor

Marisol

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
If you want to stay in a hotel were the cleanliness of the bathrooms are awful, this is the place to stay. Upon arrival we noticed the bedroom washroom was clearly not been cleaned for a few weeks. Black Mold in the showers and pink mold in the sink. Pink mold is dangerous, and its health risks should not be underestimated. It can trigger various allergic reactions and respiratory problems and can lead to the development of infections. Pink mold is particularly dangerous if it makes its way into open wounds. We reported it to the front desk and it was not until the next day in the afternoon that I had to call a housekeeping supervisor that was in the hallway to take care of it. They had to use bleach while we were there in the bedroom. I never received a follow up call despite reporting this and wrote to them with pictures and videos of the situation. The ceiling were the air vents is is gray because the air coming out from it it’s obvious dirty. Till this day no one followed up to give us a credit requested for this inconvenience. Marisol Whitley
Stayed 3 nights in Nov 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff is very good
Stayed 1 night in Nov 2024

10/10 Excellent

Jean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Very enjoyable; my room was comfortable and spacious. The Wi-fi worked very well. Thanks!
Stayed 2 nights in Nov 2024

10/10 Excellent

GEORGES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beau séjour à Hotel Palace Royal Québec
Vraiment un bel hôtel avec un bar et 2 restaurants attenants. Le personnel est très professionnel et sympathique, les chambres sont belles et spacieuse. L'hôtel est proche a pied de toutes les activités et principaux restaurants et boutiques de Québec.
Stayed 1 night in Nov 2024

6/10 Okay

Chi Chieh

Travelled with family
Liked: Cleanliness, staff & service
Sink faucet not working properly. Room very small difficult to walk around in the room. Lots of additional charges ( not sure what the charge reference)
Stayed 2 nights in Nov 2024