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Hôtel Palace Royal

4.0 star property
4-star hotel near Château Frontenac

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Palace Royal

Interior detail
Indoor pool
Front of property
Front of property
Lobby

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Gym

Explore the area

Map
775 Honoré-Mercier Ave, Québec City, QC, G1R 6A5
  • Théâtre Capitole
    2 min walk
  • Quebec City Convention Center
    3 min walk
  • Parliament Building
    5 min walk
  • Québec, QC (YQB-Jean Lesage Intl.)
    23 min drive

Room options

View all photos for Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

Signature Room, 1 King bed and Sofa-bed

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

Suite with Panoramic City View, 1 King bed

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

Interior Garden Balcony Family Suite, 2 Queen beds and Sofa-bed

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Exterior View Family Suite, 2 Queen and 1 sofa bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

Exterior View Family Suite, 2 Queen and 1 sofa bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed | Living area

Interior Garden Balcony Suite, 1 Queen bed with sofa-bed

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

Suite, 1 Queen Bed and Sofa-bed (Interior)

  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for City View Family Suite, 2 Queen beds and Sofa-bed

Hypo-allergenic bedding, memory foam beds, in-room safe, desk

City View Family Suite, 2 Queen beds and Sofa-bed

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

Interior Garden Balcony Suite, 1 King Bed with Sofa-bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

Classic Room, 1 Queen Bed, Courtyard View

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

Interior Garden Balcony Suite, 1 Queen bed and 1 Queen Murphy Bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

View all photos for Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

Classic Room, 1 Queen bed and glass shower

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

Exterior View Suite, 1 Queen bed and Sofa-bed

  • 37.0 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

Luxury Studio with Panoramic City View, 1 King Bed and Sofa-bed

  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

Classic Room, 1 Queen Bed

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

Signature Room, 1 Queen bed and Sofa-bed

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

Exterior View Suite, 1 Queen bed and 1 Queen Murphy bed

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Murphy Bed

Similar properties

Pool

Hilton Quebec

Pool
Spa
Free WiFi
Restaurant
4.5 out of 5, Wonderful, (2183)
The price is CA $178
per night
CA $211 total
includes taxes & fees
6 Jan - 7 Jan
Hilton Quebec

About the area

Québec City

City center stay.Within a 15-minute walk of this Old Quebec hotel, you'll find Quebec City Convention Center and Château Frontenac. Saint-Jean Street and Place d'Youville are also within half a mile (1 km).

What's nearby

  • Quebec City Convention Center - 3 min walk
  • Quebec City Town Hall - 9 min walk
  • Château Frontenac - 12 min walk
  • Quartier Petit Champlain - 14 min walk
  • Quebec Cruise Terminal - 17 min walk

Getting around

  • Quebec Palace Station - 9 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 23 min drive

Restaurants

  • ‪Bar le Drague - ‬3 min walk
  • ‪Restaurant Poutineville Vieux Québec - ‬1 min walk
  • ‪Cochon Dingue Rue Saint-Jean - ‬3 min walk
  • ‪SHAKER Cuisine & Mixologie Vieux-Québec - ‬4 min walk
  • ‪Albacore - ‬2 min walk

About this property

Hôtel Palace Royal

4-star hotel near Château Frontenac
As a guest of Hôtel Palace Royal, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and wired Internet is free in public spaces.

Business amenities include a business center and 10 meeting rooms. Event space at this hotel measures 4502 square feet (418 square meters) and includes conference space. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hôtel Palace Royal. Parking is available for a fee.

This 4-star Québec City hotel is smoke free.

  • 234 guestrooms or units
  • 4502 sq ft of conference space
  • 418 sq m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Palace Royal offers 234 accommodations with safes and coffee/tea makers. Beds feature memory foam mattresses. 32-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided weekly.

Languages

English, French

Property amenities

Family friendly

  • Cribs/infant beds (surcharge)
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet

Parking and transportation

  • Self parking on site (CAD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 7 AM–11:00 AM: CAD 25-25 for adults and CAD 15-15 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Fitness center
  • Indoor pool
  • Sauna
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Elevator
  • Lever door handles
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 32-inch flat-screen TV
  • Cable channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Cribs/infant beds (surcharge)
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • In-room massage
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 5:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Cribs (infant beds) are available for CAD 15.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 25 to 25 for adults, and CAD 15 to 15 for children
  • Self parking fee: CAD 26 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: CAD 15.0 per day
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector and a security system in each accommodation.

This hotel will place an authorization for the cost of stay at 6 PM for any bookings where payment for the stay will be made on site instead of at the time of booking. Declined credit cards may result in a cancelled reservation.
Property Registration Number 2025-11-30, 160705

We should mention

  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Hôtel Palace Royal centre-ville Quebec
Palace Royal centre-ville Quebec
Palace Royal centre-ville
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel
Hôtel Palace Royal Québec City
Hôtel Palace Royal centre ville
Hôtel Palace Royal Hotel Québec City

Hôtel Palace Royal Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1362 out of 2681 reviews" "
Rating 8 - Good. 791 out of 2681 reviews" "
Rating 6 - Okay. 305 out of 2681 reviews" "
Rating 4 - Poor. 137 out of 2681 reviews" "
Rating 2 - Terrible. 86 out of 2681 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Emilie M A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our anniversary weekend, and it was wonderful! Great location, 2 min walk to Old Quebec. Lovely decor. Clean and friendly, bilingual staff. Will stay here again.
Stayed 1 night in Sep 2024

10/10 Excellent

Cathy, Hoover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious, staff was very helpful, convenient to walk everywhere we wanted to go.
Stayed 4 nights in Sep 2024

10/10 Excellent

Marshall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very close to the walled city of Quebec. Many dining options.
Stayed 3 nights in Sep 2024

6/10 Okay

Don R

Travelled with partner
Disliked: Property conditions & facilities
Service area was poor. Reported first night that shower plumbing had a bad leak spewing water on floor in bath room, we used towels to contain water in bath room. Four days later leak not repaired, but reported first day and second day by myself. Second day (20th) no maid service, had to get towels myself to bathe and contain plumbing leak when showering. Don Shelton room 1017.
Stayed 4 nights in Sep 2024

4/10 Poor

maude

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil au comptoir impeccable, personnel très gentil. Cependant, Hotel qui n'a pas été rénové/entretenu. Très très vieux. Le spa est brisé. Il n'y a absoluement RIEN dans la chambre pour le confort ; pas de robes de chambres pour la piscine, pas de bouteilles d'eau, pas de couvertures supplémentaires. Il est impossible de commander un café à la chambre le matin car pas de service aux chambres. Devons descendre au restaurant commander. DIVAN-LIT : Attention IMPOSSIBLE de dormir la dessus !! Peut être convenable pour des enfants, mais pour des adultes oubliez ça, vous ne dormirez pas. Donc on paye plus de 350$ la nuit pour une vieille chambre, sans services, et finalement sans possibilité d'utiliser le divan-lit. Le soir il y a un chanteur, son des amplificateurs excécrable......difficile à supporter. Si vous voulez une simple bouteille d'eau, vous devez vous rendre dans les catacombes de l'hotel, dans un dépanneur au sous-sol. Je ne reviens pas à cet endroit !
Stayed 3 nights in Sep 2024

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I were here for a 4 night stay to tour Quebec City. We loved this hotel. It was quiet and beautiful and was such a great location. We could easily walk into the old city. The hot tub was great and the under the sea video in the hot tub/swimming area was both interesting and unique. Would highly recommend this hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Elizabeth Troupe

Stayed 7 nights in Aug 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel Palace Royal is named perfectly - you really do feel like you are staying in a royal palace. Location is excellent; plenty of nearby restaurants to choose from. Staff is kind. Room was spacious and well kept. We stayed in a suite with a murphy bed and one queen bed. The pool and garden area is stunning, and we loved the live musicians who performed during our stay! We did not have a garden/pool balcony, but this hotel offers a few balconies open to all guests, so we got to enjoy the music from one of those balconies. Loved every minute.
Stayed 2 nights in Sep 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room, staff, parking, and breakfast. I stayed for three days and was able to get free bus passes. The room was spacious, clean, and had natural light. The bed was the nicest hotel bed I've ever slept on. I would suggest this hotel to my family and friends.
Stayed 3 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, minutes from many interesting attractions
Stayed 1 night in Sep 2024

10/10 Excellent

Dawn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views. Comfortable beds. Helpful staff
Stayed 1 night in Sep 2024

8/10 Good

Nancy, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with restaurants and sights all walkable. Friendly helpful staff. Rooms are large and the balcony overlooking the pool area was a bonus area for relaxation. I would definitely recommend this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Renhong

Stayed 3 nights in Aug 2024

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Iffiffifufifi
Stayed 5 nights in Sep 2024

8/10 Good

Dawn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient location. Room was a good size and bed comfortable but couch and chair were NOT comfortable. Some of the desk staff were very nice but several others were unfriendly and not as helpful.
Stayed 3 nights in Sep 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Pamela, Clifton

Travelled with partner
Liked: Property conditions & facilities
Great room. Love the location. The fireplace is a beautiful touch. Love feeling warm and cozy. Wish restaurants and bars inside the hotel were actually open late night to grab a drink after a long flight.
Stayed 3 nights in Sep 2024

4/10 Poor

Yves

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, let me state that the hotel did accommodate us…when we walked into our clean room and found that there was feces (or something that resembled it) smeared on the tub right next to the toilet…and when we looked out our window and realized that right outside our room was a late night concert venue, they moved us to a room on a higher floor. For that we are grateful. But, when you’re traveling with a family of young kids, a dirty room (there was no poop in the second room, but it was still dirty and just dingy) right above a noisy concert venue is just terribly disappointing. And exhausting. Prior to our stay, we received many emails about our stay from the hotel. Not one of those emails let us know that there was going be a concert outside our room almost every night of our stay. We purchased earplugs, but that didn’t help much when the 1980’s covers and techno music were pulsing through our window at 11 pm. Since the management explained to us that it was not their responsibility to inform us of what was happening outside of their hotel, we are making it our responsibility. If you are not hoping for a poorly cleaned, tired hotel room…if you’re not looking for ‘80s cover music blaring through your windows late into the night, then by all means, stay somewhere else.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jitesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Jun 2024

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Please, do not waste your money at this hotel. It is old, outdated and unclean. Housekeeping will not make up your room, only every other day which was not explained to us upon check in. Furniture was disgusting.. didnt even want to sit on the couch. Several other places in the area to choose from and I would highly recommend staying someplace else.
Stayed 2 nights in Sep 2024

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room but housekeeping services poor. We stayed 3 nights and on the second night I had to call down for clean towels. When they sent them they never bothered to make bed. I can deal with not changing sheets but they could have at least made the beds
Stayed 3 nights in Sep 2024

8/10 Good

Bruce D.

Liked: Cleanliness, property conditions & facilities
Not having the rooms cleaned every day.
Stayed 2 nights in Sep 2024

8/10 Good

Rosalea

Stayed 2 nights in Sep 2024

10/10 Excellent

Maria, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
Great place in a wonderful location
Stayed 7 nights in Sep 2024

4/10 Poor

Michael

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The property is located within walking distance of all the sites I wanted to see. It is on a major street which made the access a bit dirty and noisy. The property was fairly clean, but there were some problems with equipment. The hot tub was not functioning correctly, the hotel was down to one working elevator during one of the days of our stay, and we could not get the air conditioning to work to adequately cool our room.
Stayed 2 nights in Sep 2024