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Heartland Hotel Queenstown

3.0 star property
3-star eco-certified hotel in Queenstown City Centre

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Heartland Hotel Queenstown

View from property
Exterior
Front of property - evening/night
Family Room | Lake view
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Room service
  • Gym
  • Bar
  • Breakfast available
  • Housekeeping

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    4 min walk
  • Queenstown Mall
    4 min walk
  • Cookie Time
    5 min walk
  • Queenstown (ZQN-Queenstown Intl.)
    8 min drive

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 50.0 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Blue Peaks Lodge

Parking included
Free WiFi
Laundry
Soundproof rooms
4.3 out of 5, Excellent, (744)
The price is CA $186
per night
CA $218 total
includes taxes & fees
12 Dec - 13 Dec
Blue Peaks Lodge

About the area

Queenstown

Heart of Queenstown.A stay at this Queenstown City Centre hotel places you steps from St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. Queenstown Gardens and Queenstown Mall are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 4 min walk - 0.4 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • Skycity Queenstown Casino - 6 min walk - 0.6 km
  • Kiwi and Birdlife Park - 12 min walk - 1.0 km
  • Skyline Queenstown - 13 min walk - 1.1 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬3 min walk
  • ‪Kfc - ‬4 min walk

About this property

Heartland Hotel Queenstown

3-star eco-certified hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, ski storage, and tour/ticket assistance are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: NZD 20-29 for adults and NZD 10-15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Mini-fridge

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20 to 29 for adults, and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 370 out of 1048 reviews" "
Rating 8 - Good. 448 out of 1048 reviews" "
Rating 6 - Okay. 168 out of 1048 reviews" "
Rating 4 - Poor. 41 out of 1048 reviews" "
Rating 2 - Terrible. 21 out of 1048 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heartland Hotel is a lovely property set on the slope overlooking Lake Wakatipu. The chalet room is wonderful and spacious with quiet surroundings. It is about 5 mins walk to the main town with shopping and eateries. It’s a nice spot to stay in Queenstown.
Stayed 5 nights in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Property is a bit old but we loved it and would stay there again.
Stayed 4 nights in Aug 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice. The room was a bit "tired". Needing some updating. Though is was very clean. The reception area was very nice, and employees outstanding.
Stayed 3 nights in Aug 2024

6/10 Okay

Andrew

Liked: Staff & service
Bathrooms in family rooms quite small and in desperate need of renovation. Family room 2 floor set up quite good. Not enough chairs around table, only 3 chairs, one of which was broken. Not enough cutlery and no sharp knives, small things but hospitality basics that they seemed to miss.
Stayed 7 nights in Aug 2024

6/10 Okay

Ross

Stayed 1 night in Aug 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff allowed us to check in earlier as our room was ready. The location is great just a short walk into town
Stayed 1 night in Jul 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Aug 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was fantastic and its so nice being able to get to Queenstown itself so easily.
Stayed 6 nights in Jul 2024

10/10 Excellent

Darren

Stayed 4 nights in Jul 2024

2/10 Terrible

Ben

Business traveller
Disliked: Property conditions & facilities
- No parking available - Bathroom was in terrible condition - No hot water in shower
Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with group
Stayed 4 nights in Jul 2024

8/10 Good

Daxin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
8-10 mins walking distance from skyline and Main Street.
Stayed 1 night in Jul 2024

6/10 Okay

Anna

Stayed 1 night in Jul 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel provided great views of the surrounding area.
Stayed 2 nights in Jul 2024

8/10 Good

Julie

Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were some signs of neglect in the room, but overall a very cool prroperty in a very convenient location!
Stayed 2 nights in Jul 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

6/10 Okay

Georgia

Travelled with partner
Liked: Cleanliness, staff & service
Heartland Hotel was a fantastic value option for accommodation and we did get what we expected. Our Chalet room was warm, dry and well equipped however the age was starting to show with chips and cracks on the walls and the single pane windows did certainly let in some road noise as we were right by it (Room 110) Overall, we got what we paid for and it did what we needed it to, not disappointed or satisfied.
Stayed 3 nights in Jun 2024

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was a great central location and overall lovely accommodation. Other than the bathroom in our unit needing some upgrades.
Stayed 1 night in Jun 2024

10/10 Excellent

Jaimee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable and affordable. Value for money in Queenstown.
Stayed 1 night in Jun 2024

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service
Very clean and tidy albeit a little dated in the bathroom facilities in my room. Room was nice and warm and good parking.
Stayed 1 night in Jun 2024

6/10 Okay

Michelle

Liked: Cleanliness, staff & service
Beds & pillows need replacing. Very bad night sleep when bed is so soft and pillows are very thin. Even adding towels under the pillows didnt help. Such a shame cause everything else was as expected.
Stayed 2 nights in Jun 2024

8/10 Good

Randall, Honolulu

Travelled with family
Liked: Staff & service
Front desk staff were exceptionally helpful. Thank you.
Stayed 1 night in Jun 2024