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Holiday Inn Queenstown Frankton Road by IHG

4.0 star property
Family-friendly 4-star hotel near Underwater Observatory

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Photo gallery for Holiday Inn Queenstown Frankton Road by IHG

In-room safe, desk, laptop workspace, blackout drapes
Exterior
Bar (on property)
Breakfast, dinner served; British cuisine, alfresco dining
Breakfast, dinner served; British cuisine, alfresco dining

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service
  • Gym

Explore the area

Map
594 Frankton Road, Queenstown, 9348
  • Queenstown Gardens
    ‪5 min drive‬
  • Queenstown Event Centre
    ‪5 min drive‬
  • Queenstown Beach
    ‪5 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Lake View

Premium Room, 2 Double Beds, Lake View

Premium Room, 2 Double Beds, Lake View

  • 30 sq m
  • Lake view
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed

  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, Multiple Beds, Lake View

  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premium Room, Multiple Beds, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Premium Room, Multiple Beds, Lake View

  • 25 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Standard Room, 2 Single Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Single Beds

  • 26 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 26 sq m
  • Resort view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Lake View

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Lake View

  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Queenstown Remarkables Park by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.6 out of 5, Wonderful, (399)
The price is CA $227
per night
CA $261 total
includes taxes & fees
7 Mar - 8 Mar
Holiday Inn Queenstown Remarkables Park by IHG

About the area

Queenstown

Near the airport.You'll find Queenstown Arts Centre and Queenstown Mall within 3 miles (5 km) of this hotel. Underwater Observatory and Kiwi and Birdlife Park are also within 3 miles (5 km).

What's nearby

  • Queenstown Gardens - 5 min drive
  • Queenstown Mall - 5 min drive
  • Skycity Queenstown Casino - 5 min drive
  • Kiwi and Birdlife Park - 6 min drive
  • Skyline Queenstown - 6 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 9 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Cookie Time - ‬5 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪Rata - ‬5 min drive

About this property

Holiday Inn Queenstown Frankton Road by IHG

Family-friendly 4-star hotel near Underwater Observatory
Holiday Inn Queenstown Frankton Road by IHG offers its guests a hot tub, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and a meeting room. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Holiday Inn Queenstown Frankton Road by IHG. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

  • 75 guestrooms or units
  • 2 levels
  • 4 buildings
  • Deli
  • Ski equipment storage
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Queenstown Frankton Road by IHG offers 75 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, German, Hindi, Korean, Portuguese, Spanish, Thai

Property amenities

Family friendly

  • Free cribs/infant beds
  • Playground
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (NZD 20 per day)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available
  • Ski shuttle nearby

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: NZD 30 per person
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Free bicycle rentals
  • Playground
  • Sauna
  • Hot tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Stair-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 42-inch flat-screen TV
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 30 per person
  • Uncovered self parking fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Goldridge Queenstown
Holiday Inn Queenstown Frankton Road Hotel
Goldridge Resort Queenstown
Goldridge Hotel Queenstown
Holiday Inn Frankton Road Hotel
Holiday Inn Frankton Road

Holiday Inn Queenstown Frankton Road by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 411 out of 997 reviews
Rating 8 - Good. 388 out of 997 reviews
Rating 6 - Okay. 134 out of 997 reviews
Rating 4 - Poor. 46 out of 997 reviews
Rating 2 - Terrible. 18 out of 997 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yu, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Anupam

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This is a decent and quiet property. The overall property conditions and facilities are quite good, although our stay was clouded by some poor service/communication which we faced during our two nights stay at the Holiday Inn - Frankton Road Queenstown. We were advised by the receptionist / duty manager (around 3 pm) that the restaurant would be open for dinner up until 9 pm. Considering our lunch was quite decent, we opted to have our dinner as well as other meals at the hotel (restaurant). However when we arrived for dinner at approx 8 pm and were asked to take a seat, another member of the staff advised us that the last dinner service ended at 8pm and they could not serve us anymore as they were too busy serving a group. While we understand and appreciate a hotel should look after its bigger clienteles. we did not expect such poor communication from a chain hotel. At the very least, one of the staff could have informed us, given we were advised only couple hours earlier that dinner would be served until 9 pm. A clear example of the right not knowing what the left hand is doing! My partner and I left the restaurant with a bad taste, given we were initially allowed to enter and sit at the restaurant. As a newly wedded couple from Australia, I will not be returning or recommending this hotel to anyone.

10/10 Excellent

HAIMING

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view
Stayed 2 nights in Oct 2024

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from The front desk
Stayed 1 night in Sep 2024

10/10 Excellent

Jaycil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views are excellent and so are the staff.
Stayed 3 nights in Sep 2024

8/10 Good

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resturaunt was excellent. Amazing Italian food Best ive had
Stayed 1 night in Aug 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Overnight
Comfortable for an overnight stay. Location is not convenient if you want to go to town.
Stayed 1 night in Aug 2024

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, quiet, view from room balcony
Stayed 1 night in Aug 2024

10/10 Excellent

Harjeet

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Jul 2024

10/10 Excellent

Reda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was very clean, friendly and tidy accomodation to stay in. Modern bathroom, but no fan or ventilation to let out air/steam. The staff are super friendly and helpful. Only a few mins drive to Queenstown town centre. Not walking friendly. Would definately stay again!
Stayed 3 nights in Jul 2024

10/10 Excellent

Neha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great and location
Stayed 3 nights in Jul 2024

10/10 Excellent

Sheung Yin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Building a bit old otherwise everything was great.
Stayed 1 night in Jul 2024

6/10 Okay

QURAT-UL-AIN

Travelled with family and small children
Liked: Cleanliness, staff & service
To my surprise my room was on ist floor..there was no lift..and to me it looks like motel room as the rooms were not outside separate area.. Didn't like such thing in hotel like holiday in.. Parking was also very inconvenient.. I was surprised how they have give 4start to a hotel where there is no lift and family has to do with all the bags after long travel thru stairs.. I was very disappointed with all this..as i travelled many countries and had stay in many hotels but never expected a motel in a hotel..
Stayed 1 night in Jul 2024

6/10 Okay

Mohan

Liked: Cleanliness
Room nice & clean but noisy and too dry. Not close to the town center.
Stayed 1 night in Jul 2024

8/10 Good

Happy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view
Stayed 1 night in Jul 2024

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice seevice
Stayed 9 nights in Jul 2024

10/10 Excellent

mayur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Jul 2024

10/10 Excellent

Dorothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms a little dated however view was incredible and staff amazing
Stayed 1 night in Jul 2024

6/10 Okay

Anand

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The only issues I had was wifi was not upgraded it kept cutting off if you are look for wifi speed more then 20 mbps this is not your place
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One negative point...air conditioning outside of our room is very noisy!!!!
Stayed 3 nights in Jun 2024

10/10 Excellent

Dilshi’s

Stayed 3 nights in Jun 2024

10/10 Excellent

Liam

Stayed 3 nights in Jun 2024

6/10 Okay

Briar

Travelled with partner
Liked: Cleanliness, staff & service
Place was okay, staff were nice but shower head was broken like someone had dropped it, was noisy all night with some loud humming noise and the people staying in a room near us. Asked for a fan for the room but couldn’t get one