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Mercure Queenstown Resort

4.0 star property
Family-friendly ski hotel with 2 restaurants

Choose dates to view prices

Photo gallery for Mercure Queenstown Resort

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Indoor wedding
Golf
In-room safe, individually furnished, desk, blackout drapes
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service

Explore the area

Map
Sainsbury Road, Queenstown, 9300
  • Kiwi and Birdlife Park
    ‪4 min drive‬
  • Skyline Queenstown
    ‪4 min drive‬
  • Queenstown Gardens
    ‪6 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪17 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout drapes

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

  • Lake view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 1 King Bed, Lake View

  • Lake view
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

In-room safe, individually furnished, desk, blackout drapes

Double Room, 2 Double Beds, Garden View

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Queen Beds, Lake View

In-room safe, individually furnished, desk, blackout drapes

Superior Room, 2 Queen Beds, Lake View

  • Lake view
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Queenstown

Mountain retreat .Your stay at this Fernhill hotel places you within 2 miles (3 km) of Lake Wakatipu and Kiwi and Birdlife Park. Skyline Queenstown and Queenstown Gardens are also within 3 miles (5 km).

What's nearby

  • TSS Earnslaw Steamship - 4 min drive - 2.3 km
  • Kiwi and Birdlife Park - 4 min drive - 2.5 km
  • Skyline Queenstown - 4 min drive - 2.6 km
  • Queenstown Gardens - 6 min drive - 3.4 km
  • Bob's Peak - 15 min drive - 5.0 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Fergburger - ‬4 min drive
  • ‪Skyline Gondola - ‬4 min drive
  • ‪Patagonia Chocolates - ‬4 min drive
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Mrs. Ferg Beach Street - ‬4 min drive

About this property

Mercure Queenstown Resort

Family-friendly ski hotel with 2 restaurants
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This eco-certified hotel also offers ski storage, a children's pool, and a sauna. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

  • 148 guestrooms or units
  • 2 dining venues
  • 3272 sq ft of conference space
  • 304 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Guests can surf the web using the complimentary wired Internet access.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Hindi, Japanese, Korean, Portuguese, Spanish

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Property amenities

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Up to 2 children 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Mercure Queenstown Resort Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1003 reviews
Rating 8 - Good. 355 out of 1003 reviews
Rating 6 - Okay. 124 out of 1003 reviews
Rating 4 - Poor. 42 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Rushikesh

Stayed 2 nights in Jan 2025

10/10 Excellent

rovelyn

Liked: Amenities, property conditions & facilities
wonderful
Stayed 1 night in Jan 2025

10/10 Excellent

Joanna

Travelled with family
Liked: Property conditions & facilities
The view from our room was outstanding! Wish we could live there.
Stayed 1 night in Jan 2025

10/10 Excellent

Reece

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the facilities, especially the gym and pool. It’s a shame the gym doesn’t open until 7am, an earlier work out time would be better so that you can continue with your day. Buffet breakfast was amazing
Stayed 2 nights in Dec 2024

10/10 Excellent

Abdullah

Travelled with family
Liked: Amenities
Good
Stayed 6 nights in Dec 2024

10/10 Excellent

Swapneil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Great stay in clean and comfortable rooms. Nice and clean bathrooms. The service is great and the buffet is amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

Marie-Lou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the resort, the pool, the bar & restaurant. Great views, quiet, and overall good value for money (for Queenstown!) I guess only thing I'd say is the minifridge was so small and full of minibar items that we couldn't fit our own things...
Stayed 1 night in Dec 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool & spa!
Stayed 1 night in Dec 2024

8/10 Good

Arul Thangadurai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The accomodation was good, nice breakfast and lake view from the room. The only inconvenient was parking. Had to park the car outside in the street.
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at a Mercure Hotel in Deauville, France so decided to try it again. Both stays proved to be safe, well priced. a nice breakfast, etc. Good value and reliable service.
Stayed 3 nights in Dec 2024

10/10 Excellent

Beverley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, stunning view of the lake from our room and the dining area. Breakfast was ok, but both time a lot of the food was cold
Stayed 2 nights in Nov 2024

8/10 Good

Tenby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

lynette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Service is very good
Stayed 2 nights in Nov 2024

6/10 Okay

Ana

Liked: Staff & service
Just a lot of issues checking in
Stayed 2 nights in Oct 2024

10/10 Excellent

Leao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here this was absolutely beautiful
Stayed 3 nights in Jun 2024

8/10 Good

Lakhwinder

Travelled with family and small children
Liked: Cleanliness, staff & service
It was average.
Stayed 2 nights in Sep 2024

8/10 Good

NITHYAPRIYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and safe.
Stayed 3 nights in Sep 2024

10/10 Excellent

yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room with beautiful view!
Stayed 1 night in Sep 2024

10/10 Excellent

Salina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Shubhkaran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been to this property before and we love the location and the view we get from the room. Also, the breakfast buffet is good and staff is awesome.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hayleigh

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always opt to stay at Mercure due to the convenience of it. The buffet breakfast is overpriced for a small eater - paid $30 odd dollars for a piece of toast and drink. Otherwise can’t complain.
Stayed 4 nights in Aug 2024

8/10 Good

Craig

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the bar area and the buffet breakfast. Just far enough out of town to escape the hustle and bustle.
Stayed 7 nights in Aug 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Dev

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Pepi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024