4/10 Poor
Jacqueline
Travelled with partner
3 Jan 2025
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We reserved a room at this location, however we were switched to ZenZaru same ownership. At KiKaru the grounds were not maintained and the pool was unusable/not clean. When we arrived at ZenZaru the location was very inconvenient. You had to go down approximately 100 steps to get to the rooms. There is no reception area, no rest area/lounge. The room was recently finished but not complete. The bathroom/shower was large and comfortable, however the extreme hot water was not adjustable and poor drainage, also exposed wires in shower head. The room, felt like a prison cell, no outside light coming in, there was only 1 window. Which was cover with curtain as opposed to blinds that can be opened. There was no place for clothing, no place to hang wet clothes unless you put outside, no kitchen, no coffee, no sitting area/TV, only a bed. Outlets were installed to far away from nightstands so it was not possible to turn lamps. Bed was not big enough and bed covers were also not big enough to cover one person comfortably.
Jacqueline
Stayed 2 nights in Jan 2025