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Hotel & Spa La Mansión del Burro Azul

3.5 star property
3.5-star family-friendly hotel near Theater of the Republic, connected to a shopping center

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Photo gallery for Hotel & Spa La Mansión del Burro Azul

Sundeck
Check-in/check-out kiosk
Courtyard
Standard Room, 1 King Bed
Children's activities

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • Laundry
  • Housekeeping
  • Free WiFi
  • Business services

Explore the area

Map
Ignacio Altamirano Sur #35, Centro Historico, Querétaro, QUE, 76000
  • Aqueduct of Santiago de Querétaro
    ‪10 min walk‬
  • Josefa Ortiz de Domínguez Auditorium
    ‪16 min walk‬
  • Autonomous University of Querétaro
    ‪4 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • 8 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 6 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Querétaro

City center stay.Within a 15-minute walk of this Downtown Querétaro hotel, you'll find Theater of the Republic and Neptune Fountain. Santa Rosa de Viterbo Temple and Franciscan Missions are also within 2 miles (3 km).

What's nearby

  • Aqueduct of Santiago de Querétaro - 10 min walk - 0.9 km
  • Santa Rosa de Viterbo Temple - 14 min walk - 1.2 km
  • Josefa Ortiz de Domínguez Auditorium - 16 min walk - 1.4 km
  • Autonomous University of Querétaro - 4 min drive - 3.6 km
  • Corregidora Stadium - 5 min drive - 3.9 km

Getting around

  • Queretaro Intl. Airport (QRO) - 37 min drive

Restaurants

  • ‪Pluma Lounge Cafe - ‬3 min walk
  • ‪Santa Cecina - ‬2 min walk
  • ‪Cafeteria la Palma - ‬4 min walk
  • ‪Carnitas los Gordos - ‬4 min walk
  • ‪Dodo Café Cóctel Bar - ‬4 min walk

About this property

Hotel & Spa La Mansión del Burro Azul

3.5-star family-friendly hotel near Theater of the Republic, connected to a shopping center
There's a coffee shop/cafe on site. A computer station is on site and WiFi is free in public spaces. Hotel & Spa La Mansión del Burro Azul offers its guests a full-service spa and a sauna. An area shuttle within 33.00 kilometers and an airport shuttle (available 24 hours) are available for a fee. The family-friendly Hotel & Spa La Mansión del Burro Azul also features tour/ticket assistance, coffee/tea in a common area, and concierge services.

This 3.5-star Querétaro hotel is smoke free.

  • 1 building
  • 17 guestrooms or units
  • 2 levels
  • Built in 2017
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers for purchase
  • No smoking on site
  • Microwave in a common area
  • Refrigerator in a common area
Hotel & Spa La Mansión del Burro Azul offers 17 accommodations, which are accessible via exterior corridors and feature DVD players and complimentary weekday newspapers. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with cable channels.

Bathrooms include rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

Spanish

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Property amenities

Family friendly

  • DVD player
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Living room
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 33 km
  • Shopping center shuttle (surcharge)
  • Limo/town car service

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Full-service spa
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Food and drink

  • Late-night room service
  • Oven
  • Stovetop

More

  • Access via exterior corridors
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Living room
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel & Spa La Mansión del Burro Azul

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 8 years old and younger stay free when using existing bedding.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 800 per vehicle (roundtrip)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, cash, mobile payments, and PayPal. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Hotel & Spa La Mansión del Burro Azul.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moss Hotel Queretaro
Mansion Burro Azul Hotel
Mansion Burro Azul Hotel Queretaro
Moss Hotel Spa
& Mansion Burro Azul Queretaro
Hotel Spa La Mansión del Burro Azul
Hotel & Spa La Mansión del Burro Azul Hotel
Hotel & Spa La Mansión del Burro Azul Querétaro
Hotel & Spa La Mansión del Burro Azul Hotel Querétaro

Hotel & Spa La Mansión del Burro Azul Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 207 out of 426 reviews
Rating 8 - Good. 120 out of 426 reviews
Rating 6 - Okay. 66 out of 426 reviews
Rating 4 - Poor. 19 out of 426 reviews
Rating 2 - Terrible. 14 out of 426 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cyril

Stayed 1 night in Nov 2024

8/10 Good

Alejandro

Liked: Property conditions & facilities
Muy bien
Stayed 1 night in Sep 2024

8/10 Good

leticia

Travelled with partner
Liked: Cleanliness, staff & service
Very nice property but it need some up keeping
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly, the hotel was clean and the beds were very comfy.
Stayed 1 night in Jul 2024

2/10 Terrible

juliana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi experiencia fue muy mala ,despues de 4 horas de viaje desde ciudad de mexico y tener un reserva confirmada y pagada el lugar no me atendio porque llegue a las 12 am sin importar que avise via whatsapp de mi llegada simplemente no les importo y me dejaron fuera en la madrugada
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Julio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean and accessible to train station

10/10 Excellent

Rosalina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Karen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very bad experience, they told me I could place thing in the refrigerator that is shared and then they took my things out and placed them on the floor .the roof area that is sold on Expedia like a nice place to relax and enjoy the view they have everything closed and they dont allow u to be there.the sitting area is very dirty and the jacuzzi is nasty !honestly this is like an abandoned hotel !staff is not friendly at all ! I normally book with Expedia because it’s always amazing and they only have the best of the best but today is very bad !
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Interesting place not too far from historic district, but the spa is close to non existent, no sauna, hot tub, etc, no massage availability on the day of check in. Still waiting for massage. Will see how it is…
Stayed 1 night in Sep 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room, food and spa was excellent.Service was amazing. Loved the stay!

10/10 Excellent

Ana Lucia

Stayed 2 nights in Sep 2022

4/10 Poor

Carl

Stayed 3 nights in Sep 2022

10/10 Excellent

María Eugenia

Stayed 1 night in Jul 2022

8/10 Good

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place, nice staff. The only thing I didn’t like was the bed and pillows. Everything else was nice!
Stayed 2 nights in May 2022

10/10 Excellent

Kevin Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy casero y acomodado a la época. Las amenidades que ofrecen así como extras a la estancia valen la pena.
Stayed 2 nights in Feb 2022

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay. Super quiet, and traditional style.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Charming hotel in the heart of Queretaro!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and very beautiful hotel!! Will definitely go back!
Stayed 1 night in Apr 2021

10/10 Excellent

Autry, Silao, México

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the room had no windows, therefore it was very warm. Luckily there was a ceiling fan to circulate the air.
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Bonito
Un hotel bonito, agradable pero un gran punto en contra es que no tiene estacionamiento y la pensión que ellos te recomiendan cuesta $100 or cada 12 horas.
Stayed 1 night in Jan 2020

8/10 Good

Bob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Suprised
Arriving from the outside I started to worry and said oh no but going through the door and seeing my name on the notice board things went swimmingly after that. The hotel is lovely and the staff are great and informative. I would stay again!!!
Stayed 2 nights in Oct 2019

10/10 Excellent

Abel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dessert, short and swee.t
I consider my staying at Moss Hotel & Spa very enjoyable. The location was amazing, the staff were very cordial and the Continental Breakfast was considerably tasteful. It was a short, but comforting experience!
Stayed 3 nights in Mar 2019