2/10 Terrible
ERIC, WOODSTOCK
Mar 14, 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The registration staff was fantastic....however, when I arrived to the room it was disgusting. Very dirty with outlets "burned out" and the fan/air conditioner gross and filthy. Missing bulbs in the light sockets in both the main room and bathroom (clearly a health code violation). I had to spend time cleaning the air conditioner filter and ceiling fan which clearly hadn't been done in years...just so we could use them. We understand the rooms are outdated, and accept that fact, but the filth is unacceptable. Our friend stayed in a room 2 doors down and his place was worse than ours. This place is in a prime location and is getting a premium price....but not worth it! Please take a look at the critical reviews and know they are true. You will also note a pattern of responses that indicate a 5 star rating after the poor reviews. This may be an internal way for the hotel to address poor reviews. Again, the reception person was fantastic...the rooms are horrible. We are not looking for a refund, but just want to share our observations with other Travelocity clients. Best of luck.
ERIC
Stayed 1 night in Mar 2025