Good points:
Food in the Coppa restaurant is excellent. Fresh, beautifully prepared, really couldn’t fault any of it.
The conservatory and outside space on the river is very nice. The restaurant staff were also excellent, helpful, friendly and obliging, with very few exceptions.
The rooms were modern and clean.
Bad Points:
The receptionist checking us in was indifferent to us and everyone else, we imagine?
We’d booked a ‘Biggy’ double (£200 a night) - we were given no.9
The extractor fan in the minuscule bathroom didn’t work and as a consequence the room smelt damp and fusty/drain like and was unbelievably hot, due to the intense lighting? We asked them to fix it, they didn’t manage it whilst we were there?
The windows were safely locked and could only be opened 2inches. There is no air-con, just an extremely large fan that sounded like a small car running? It’s been a hot weekend and the room was diabolically hot and because of traffic noise and people generally partying, we had to have the windows closed at night - sleeping at night was therefore almost unbearable.
I was also continually disturbed by a door slamming periodically through the night. This was not another resident but staff working downstairs beneath our room. I spoke to reception and they said they’d look in to it, after which, it was even worse!
Sadly, can only recommend the restaurant, we would not stay at this hotel again.