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SureStay Plus Hotel by Best Western Reno Airport

2.5 star property
Hotel near Reno-Sparks Convention Center in Reno

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Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

Lobby
Exterior
Ballroom
Exterior
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym

Explore the area

Map
1981 Terminal Way, Reno, NV, 89502
  • Grand Sierra Resort Casino
    ‪3 min drive‬
  • Atlantis Casino
    ‪4 min drive‬
  • Peppermill
    ‪5 min drive‬
  • Reno, NV (RNO-Reno-Tahoe Intl.)
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Fireplace (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Jetted Tub (Four Poster Bed)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (1st Floor)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace

Suite, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

Suite, 1 King Bed, Non Smoking, Fireplace (Dining Table)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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The price is CA $112
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About the area

Reno

City center stay.Within 3 miles (5 km) of this Reno hotel, you'll find Reno-Sparks Convention Center and National Automobile Museum. Nevada Museum of Art and National Bowling Stadium are also within 3 miles (5 km).

What's nearby

  • Grand Sierra Resort Casino - 3 min drive
  • Reno-Sparks Convention Center - 4 min drive
  • Peppermill - 5 min drive
  • National Bowling Stadium - 6 min drive
  • Reno Events Center - 6 min drive

Getting around

  • Reno Station - 9 min drive
  • Reno Tahoe Intl. Airport (RNO) - 2 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Reno Draft House - ‬4 min drive
  • ‪Jack in the Box - ‬2 min drive
  • ‪Denny's - ‬15 min walk

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel near Reno-Sparks Convention Center in Reno
SureStay Plus Hotel by Best Western Reno Airport offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 4400 square feet (409 square meters) and includes a conference center. A terrace, a vending machine, and multilingual staff are also featured at SureStay Plus Hotel by Best Western Reno Airport. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available.

This Reno hotel is smoke free.

  • 265 guestrooms or units
  • 3 levels
  • 4400 sq ft of conference space
  • 409 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 12.00 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar

Things to do

  • Fitness center
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 39-inch flat-screen TV
  • Cable channels
  • Pay movies

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Extended parking fee: USD 12.00 per day
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 9:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

SureStay Plus Hotel by Best Western Reno Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 454 out of 1005 reviews
Rating 8 - Good. 312 out of 1005 reviews
Rating 6 - Okay. 127 out of 1005 reviews
Rating 4 - Poor. 65 out of 1005 reviews
Rating 2 - Terrible. 47 out of 1005 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tory

Stayed 1 night in Jan 2025

8/10 Good

Catherine, Spring Creek

Liked: Property conditions & facilities
Convient
Stayed 1 night in Dec 2024

6/10 Okay

Otto

Travelled with family
Disliked: Staff & service, amenities
The location was poor-on a very busy street across from the Reno airport. No nearby gas stations or restaurants. The check-in staff were somewhat aloof.
Stayed 1 night in Nov 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Carrol

Stayed 1 night in Oct 2024

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in Oct 2024

6/10 Okay

Kathleen

I booked with you because you had a pool and the whole time I was there it was closed and that was irritating to me I checked 4 times and the front desk clerks was never there had breakfast one morning and it took foreve! I will not be staying with this company again
Stayed 2 nights in Jul 2024

10/10 Excellent

Wyndy

Stayed 1 night in Oct 2024

10/10 Excellent

Erin M.

Stayed 1 night in Oct 2024

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Oct 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and comfortable
Comfortable a little dated interior but staff was friendly!! Could use more than 2 towels in the room but was clean and again nice for the price also!
Stayed 1 night in Oct 2024

6/10 Okay

Susan

Stayed 3 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness
Room was very clean staff very friendly
Stayed 1 night in Oct 2024

4/10 Poor

Todd

Business traveller
Liked: Cleanliness
Disliked: Staff & service
When I arrived after 8 hours of flying, the check in person couldn't be bothered so to speak. Never said hello, etc. Just give me your ID and credit card.... Never looked up, just did her thing, gave me 2 keys to the door.... I travel a great deal for my work and there are lots of hotel options....As your front door, she needs to be reminded of the basics..... A simple greet, enjoy your stay, if you need XYZ, etc. I am not being overly sensitive, her body language, attitude and handling was very poor.... I arrive about 7pm on Tuesday, 10/22, she was bout 5ft 5 inches tall, very thin and long brown hair if that helps to identify the person. Thank you.
Stayed 2 nights in Oct 2024

10/10 Excellent

Susan, Derrick City

Liked: Cleanliness, staff & service, property conditions & facilities
This was a nice place to stay. Close to the airport, staff was friendly. Shuttle to and from airport was great.
Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Stayed 1 night in Aug 2024

10/10 Excellent

Francis

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay
Stayed 1 night in Oct 2024

10/10 Excellent

Daphne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always stay here when we fly out for our trips. They are so friendly and helpful.
Stayed 1 night in Oct 2024

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2024

8/10 Good

kathleen

Travelled with partner
Liked: Cleanliness
the property has been here many years. its a little dated. fairly clean. rooms are good size, better than average. staff are average. fairly good price for rooms. convenient location. close to airport, and some of casinos, restaurants per car/taxi. area around is office, airport, industrial. nothing really walkable. air conditioners in room kind of noisy, but they work well.
Stayed 3 nights in Oct 2024

6/10 Okay

Douglas, Warman

Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is very dated and needs upgrading, carpets, furniture and especialy the beds. Cards would not open the door and I had to go back to the desk to correct the issue. Only one person working the desk so had to wait in line for an extended period of time. Took way longer than it should have.
Stayed 1 night in Oct 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good
Good location, excellent employees, very clean. Last 2 trips restaurant was closed but bar was open. The room was clean and comfortable but did have pealing paint in shower and smoke alarm in ceiling was hang loose
Stayed 1 night in Oct 2024

8/10 Good

Kathleen

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Charlene

Disliked: Cleanliness, staff & service, property conditions & facilities
I phoned hotel night b4 arrival to ask about dining room. Was told YES there was a dining room on property. Upon arrival we asked hrs. of dining room and were told it was CLOSED. Nothing but junk food in vending machine to eat. Room not good. Mattresses in poor condition.
Stayed 1 night in Sep 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this hotel twice due to their location close to the airport. The first night was great. On our return trip to we stayed again because of their location but were disappointed by the attitudes of the night shift staff's the desk. Also be sure to put the parking permit in your windshield immediately... we left our car in one of their parking lots for about 40 minutes and came out to find a boot on our wheel.
Stayed 1 night in Oct 2024