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Best Western Premier Richmond City Gateway

3.0 star property
Enjoy the free WiFi at this Richmond hotel

Choose dates to view prices

Photo gallery for Best Western Premier Richmond City Gateway

Premium bedding, down comforters, pillowtop beds, in-room safe
Lobby
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)
Seasonal outdoor pool, pool umbrellas, sun loungers
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • Laundry

Explore the area

Map
4303 Commerce Road, Richmond, VA, 23234
  • Virginia Commonwealth University
    ‪8 min drive‬
  • Greater Richmond Convention Center
    ‪10 min drive‬
  • Broad Street
    ‪11 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪16 min drive‬

Room options

View all photos for Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 56 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Premium bedding, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the area

Richmond

Near the airport.Within 6 miles (10 km) of this Richmond hotel, you'll find James River and Hunter Holmes McGuire VA Medical Center. Shockoe Slip and Richmond Old City Hall are also within 6 miles (10 km).

What's nearby

  • Virginia Commonwealth University - 8 min drive - 10.4 km
  • The National - 9 min drive - 10.2 km
  • Altria Theater - 9 min drive - 11.2 km
  • Greater Richmond Convention Center - 10 min drive - 10.9 km
  • Broad Street - 11 min drive - 12.0 km

Getting around

  • Richmond Main Street Station - 9 min drive
  • Richmond Intl. Airport (RIC) - 16 min drive

Restaurants

  • ‪Tacos Mexico - ‬3 min drive
  • ‪McDonald's - ‬3 min walk
  • ‪Bojangles' Famous Chicken 'n Biscuits - ‬6 min drive
  • ‪Wendy's - ‬6 min drive
  • ‪Burger King - ‬4 min drive

About this property

Best Western Premier Richmond City Gateway

Enjoy the free WiFi at this Richmond hotel
Best Western Premier Richmond City Gateway offers its guests a fitness center and a seasonal outdoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 3778 square feet (351 square meters) and includes conference space. Best Western Premier Richmond City Gateway also features a vending machine, laundry facilities, and dry cleaning/laundry services. Self parking is free.

This Richmond hotel is smoke free.

  • 167 guestrooms or units
  • 4 levels
  • Meeting rooms
  • 3778 sq ft of conference space
  • 351 sq m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Convenience store
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Best Western Premier Richmond City Gateway offers 167 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 50-inch Smart televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 25 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Gym
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 50-inch smart TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 1 2025 to March 10 2025 (dates subject to change):
  • Bar/Lounge(s)
The following facilities are closed seasonally each year. They will be closed from August 29 to May 30:
  • Swimming pool
The property will be renovating from March 1 2025 to March 10 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
The following facilities are closed on Christmas Eve, Christmas Day, New Year's Eve, and New Year's Day:
  • Bar/lounge
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 for adults, and USD 8 to 15 for children
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open June 20 and close August 25.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Bells
Holiday Inn Bells Hotel
Holiday Inn Bells Hotel Richmond South Road
Holiday Inn Richmond South City Gateway Hotel
Holiday Inn Richmond South-Bells Road Hotel Richmond
Holiday Inn Richmond South Bells Road Hotel
Holiday Inn Bells Road Hotel
Holiday Inn Bells Road
Holiday Inn Richmond South City Gateway
Premier Richmond City Gateway
Holiday Inn Richmond South City Gateway
Best Western Premier Richmond City Gateway Hotel
Best Western Premier Richmond City Gateway Richmond
Best Western Premier Richmond City Gateway Hotel Richmond

Best Western Premier Richmond City Gateway Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 475 out of 1004 reviews
Rating 8 - Good. 218 out of 1004 reviews
Rating 6 - Okay. 136 out of 1004 reviews
Rating 4 - Poor. 78 out of 1004 reviews
Rating 2 - Terrible. 97 out of 1004 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lakissa, South Euclid

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
How friendly the staff was when I checked in.
Stayed 1 night in Dec 2024

6/10 Okay

Venice

Travelled with family
Disliked: Cleanliness
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Eh
Once again my heat/air conditioning unit stopped working in the middle of the night and very loud “adult time” noises coming from rooms on both sides of me literally all night long. I mean have your fun but be respectful of your neighbors.
Stayed 1 night in Nov 2024

10/10 Excellent

Santricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

vaughn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Santricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the exceptional customer service.

10/10 Excellent

Cody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars
Check-in was super easy, my room was very clean. The bed was super comfortable. I had no issues whatsoever.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay , peaceful …
Stayed 1 night in Nov 2024

6/10 Okay

Debra

Stayed 1 night in Nov 2024

8/10 Good

Paulette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tres correct
Stayed 1 night in Oct 2024

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely enjoyed the stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious tastefully decorated room, very clean
Lovely spacious room, tastefully decorated modern with wood like floors. Large bathroom. Staff went out of their way to be helpful
Stayed 1 night in Oct 2024

4/10 Poor

Catherine

Stayed 1 night in Aug 2024

2/10 Terrible

Venies

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty rooms.
Upon checking into the first room, I immediately noticed it was unkempt, with hair and fingernails scattered on the floor. I reported this issue, and the staff provided me with a different room. Unfortunately, this second room was even dirtier than the first. The bathroom had hair in both the tub and on the floor, and there appeared to be mold growing in the bathtub.
Stayed 2 nights in Oct 2024

6/10 Okay

Ashley

Travelled with family, Business traveller
Liked: Staff & service
During the evening was pretty quiet and staff was friendly. Cleanliness of the room was just okay. Stains on the curtains, wall stains, musty stale smell in room. Not the worst hotel, but certainly not the highest quality either. Very middle of the market place. Surrounding area wasn’t too sketchy but wasn’t as nice as I was expecting. People smoking pot in the parking lot when we arrived was a turn off. Probably wouldn’t book here again.
Stayed 1 night in Oct 2024

10/10 Excellent

Josue

Stayed 1 night in Aug 2024

6/10 Okay

Luis Garcia

Wi-Fi internet is useless if you are a person who depends a lot on Wi-Fi, look for other options
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Lori, Detroit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gentleman who works the afternoon shift went beyond the call of duty he needs a raise and a promotion
Stayed 1 night in Sep 2024

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Very quick overnight stay on a weekend. Check-in was smooth, the room was clean and comfortable. The bathroom (shower) was a bit dated, but otherwise a pleasant stay. Would recommend this hotel to others!
Stayed 1 night in Sep 2024

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
First room had a cockroach. It also had an adjoining room door. We heard and understood our next door neighbor’s phone conversation, then their chosen tv program. The cockroach put me over the edge. The desk offered a different room on a higher floor, which we accepted. As we were leaving the manager offered extra points but failed to actually put them on our account.
Stayed 1 night in Sep 2024