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Candlewood Suites Richmond - West Broad, an IHG Hotel

2.5 star property
Richmond guestrooms with kitchens

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Candlewood Suites Richmond - West Broad, an IHG Hotel

Desk, laptop workspace, blackout drapes, iron/ironing board
Full-size fridge, microwave, stovetop, dishwasher
Exterior
BBQ/picnic area
Property amenity

Reviews

8.2 out of 10

Very good

Popular amenities

  • Gym
  • 24/7 front desk
  • Pet-friendly
  • Laundry
  • Air conditioning
  • Kitchen

Explore the area

Map
2100 Dickens Rd, Richmond, VA, 23230
  • Shops at Willow Lawn
    3 min drive
  • Henrico Doctors' Hospital
    3 min drive
  • University of Richmond
    5 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    20 min drive

Room options

View all photos for Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Communication, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King Bed)

Room amenity

Suite, 1 Bedroom (1 King Bed)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication Accessible)

Room amenity

Suite, 1 Bedroom, Accessible (Communication Accessible)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Communication, Accessible Tub)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

Full-size fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible (Mobility, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible (Communication Accessible)

Room amenity

Studio Suite, 1 King Bed, Accessible (Communication Accessible)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

Room amenity

Suite, 1 Bedroom, Accessible (Mobility, Accessible Tub)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queen Beds)

Room amenity

Suite, 1 Bedroom (2 Queen Beds)

  • 51 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite (Room Type Assigned at Check-In)

Desk, laptop workspace, blackout drapes, iron/ironing board

Studio Suite (Room Type Assigned at Check-In)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Richmond

In shopping district.You'll find Bon Secours Heart Institute at Reynolds Crossing and Libbie Mill Dog Park within 2 miles (3 km) of this hotel. Henrico Doctors' Hospital and Shops at Willow Lawn are also within 2 miles (3 km).

What's nearby

  • Henrico Doctors' Hospital - 3 min drive
  • University of Richmond - 5 min drive
  • Lewis Ginter Botanical Garden - 5 min drive
  • Carytown - 7 min drive
  • Virginia Museum of Fine Arts - 8 min drive

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond Intl. Airport (RIC) - 20 min drive

Restaurants

  • ‪Burger King - ‬15 min walk
  • ‪Denny's - ‬1 min walk
  • ‪Taco Bell - ‬18 min walk
  • ‪Taco Bell - ‬19 min walk
  • ‪Chipotle Mexican Grill - ‬18 min walk

About this property

Candlewood Suites Richmond - West Broad, an IHG Hotel

Richmond guestrooms with kitchens
There's a restaurant on site, as well as a snack bar/deli. WiFi and wired Internet are free in public spaces. You'll find a business center on site. A fitness center, barbecue grills, and a garden are also featured at the business-friendly Candlewood Suites Richmond - West Broad, an IHG Hotel. Free self parking is available.

This Richmond hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 7 levels
  • Deli
  • Business facilities
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Candlewood Suites Richmond - West Broad, an IHG Hotel offers 98 accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. 49-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

This Richmond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Family friendly

  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 1 restaurant
  • Coffee/tea in common area(s)

Things to do

  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Wet bar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Days Inn Richmond West Broad
Days Richmond West Broad
Candlewood Suites Richmond West Broad Hotel
Candlewood Suites Broad Hotel
Candlewood Suites Richmond West Broad
Candlewood Suites Broad
Candlewood Suites Richmond West Broad
Candlewood Suites Richmond - West Broad, an IHG Hotel Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel Richmond

Candlewood Suites Richmond - West Broad, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 437 out of 847 reviews" "
Rating 8 - Good. 222 out of 847 reviews" "
Rating 6 - Okay. 77 out of 847 reviews" "
Rating 4 - Poor. 57 out of 847 reviews" "
Rating 2 - Terrible. 54 out of 847 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Natonya

The room was cold. I fell asleep but woke up cold. Last time, I woke up it was around 1:50 AM. I called to ask for an extra blanket but there were no extra blankets due it being a "full house". This is confusing to me because per cost a room there should be an extra. Additiinally, I turned the heat up and heard the compressor click on BUT a few mins later COLD air was coming out. Lastly I did NOT like the long strains of hair on the left side the bed.
Stayed 1 night in Dec 2024

8/10 Good

Wesley

Business traveller
Liked: Staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. Great for what we needed and the price was wonderful. Would stay again!
Stayed 1 night in Sep 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Stayed 1 night in Sep 2024

10/10 Excellent

Larry

Stayed 1 night in Sep 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Sep 2024

4/10 Poor

Yolanda

Disliked: Property conditions & facilities, room comfort
Not so great stay
The location of the hotel was great, the outdoor lounge area was nice and so was the set up of the room. However, throughout my 2 day stay I killed 2 giant cockroaches. The bed was so hard and cricked. The room looked clean but had a musty smell to it.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Stayed 1 night in Aug 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
I have stayed here, probably, a couple dozen nights, maybe more. Staff is fantastic, rooms are clean and comfortable. Always enjoy our stay.
Stayed 1 night in Aug 2024

10/10 Excellent

Kamesha

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Aug 2024

10/10 Excellent

Deborah, Garden City

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

2/10 Terrible

FREIDA

i TRIED TO RESCHEDULE MY STAY FROM 28 aUGUST TO 30 aUGUST, I WAS TOLD I WOULD BGE CONTACTED IN 48M HOURS FOLLOWING THE REQUEST ON 12 aUGUST, NOW IT LOOKS LIKE I JUST LOST MONEY. We SUFFERED DAMAGE TO OUR HOME FROM THE STORM AND NEEDED TO CHANGE DATES
Stayed 3 nights in Aug 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and very welcoming to my dog
Stayed 1 night in Aug 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

adriane, keyser

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast thought it be more of a variety and we were there for 5 days, and very nice clean hotel but not for long term stay unless you get a suite. and i guess still renovating but they have ice and vending sign up but no machines
Stayed 6 nights in Jul 2024

2/10 Terrible

Alisha M

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel staff was very nice.However, the hotel needs major maintenance. It’s very muggy with poor air quality. The room air conditioner smelled like mildew when the air blew. No one should stay there.
Stayed 3 nights in Aug 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the highway, pleasant staff, large, clean and comfortable room and great location for my needs on this date!
Stayed 1 night in Aug 2024

8/10 Good

Johnathan

Stayed 1 night in Aug 2024

8/10 Good

Jennifer

Liked: Room comfort
Perfect for what we needed.
Front desk lady was friendly. Hotel is a little out dated. The breakfast was good.
Stayed 3 nights in May 2024

8/10 Good

Leiah

Liked: Staff & service
Room was nice, area was perfect
Stayed 2 nights in Jul 2024