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Homewood Suites by Hilton Richmond-West End/Innsbrook

3.0 star property
3-star hotel near Short Pump Town Center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Homewood Suites by Hilton Richmond-West End/Innsbrook

Seasonal outdoor pool, open 8:00 AM to 10 PM, pool umbrellas
Lobby
Exterior
Full-size fridge, microwave, stovetop, coffee/tea maker
Courtyard

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Parking included
    Parking included

Explore the area

Map
4100 Innslake Drive, Glen Allen, VA, 23060
  • Short Pump Town Center
    5 min drive
  • Henrico Doctors' Hospital
    9 min drive
  • University of Richmond
    13 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    28 min drive

Room options

View all photos for 2 bedroom Suite King 2 double nonsmoking

Premium bedding, individually furnished, desk, iron/ironing board

2 bedroom Suite King 2 double nonsmoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Double Beds

47-inch LCD TV with cable channels, TV, MP3 dock

Suite, 2 Double Beds

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Accessible, Non Smoking

Premium bedding, individually furnished, desk, iron/ironing board

Suite, Accessible, Non Smoking

  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 1 King Bed

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed

  • Sleeps 5
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, individually furnished, desk, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • Sleeps 6
  • 2 Double Beds

Similar properties

Bar (on property)

Embassy Suites by Hilton Richmond

Pool
Breakfast included
Pet-friendly
Free WiFi
4.0 out of 5, Very good, (1002)
The price is CA $320
per night
CA $378 total
includes taxes & fees
7 Dec - 8 Dec
Embassy Suites by Hilton Richmond

About the area

Glen Allen

In shopping district.You'll find Short Pump Town Center and Elk's Lodge within 3 miles (5 km) of this hotel. Virginia Hospital & Health and Regency Square Mall are also within 6 miles (10 km).

What's nearby

  • Short Pump Town Center - 5 min drive - 4.3 km
  • Henrico Doctors' Hospital - 9 min drive - 8.5 km
  • Lewis Ginter Botanical Garden - 12 min drive - 12.6 km
  • University of Richmond - 13 min drive - 13.0 km
  • Virginia Commonwealth University - 17 min drive - 19.8 km

Getting around

  • Richmond Staples Mill Road Station - 14 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬18 min walk
  • ‪Noodles & Company - ‬9 min walk
  • ‪Silver Diner - ‬5 min walk
  • ‪The Beach House - ‬9 min walk
  • ‪Five Guys - ‬9 min walk

About this property

Homewood Suites by Hilton Richmond-West End/Innsbrook

3-star hotel near Short Pump Town Center
Homewood Suites by Hilton Richmond-West End/Innsbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. There's a snack bar/deli on site. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 743 square feet (69 square meters) and includes conference space. The business-friendly Homewood Suites by Hilton Richmond-West End/Innsbrook also features barbecue grills, a picnic area, and coffee/tea in a common area. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Glen Allen hotel.

  • 1 building
  • 123 guestrooms or units
  • 4 levels
  • 743 sq ft of conference space
  • 69 sq m of conference space
  • Built in 1998
  • To-go breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Homewood Suites by Hilton Richmond-West End/Innsbrook offers 123 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. These individually furnished accommodations include unspecified sofa beds. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

47-inch LCD televisions come with premium cable channels. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Languages

English

Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Free cribs/infant beds
  • Full-sized refrigerator
  • Kitchen
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool
  • Separate dining area
  • Separate living room
  • Snack bar/deli
  • Sofa bed

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM–10:00 AM
  • Free reception (select days)
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • Access to nearby outdoor pool
  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 47-inch LCD TV
  • Cable channels
  • MP3 dock
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds
  • Heating
  • Premium bedding
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Freezer
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Stovetop
  • Toaster

More

  • Desk
  • Free newspapers (weekdays)
  • Individually furnished
  • Iron/ironing board
  • Mobile key entry
  • Restaurant dining guide

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • The seasonal pool will open in June and close in September.
  • Pool access available from 8:00 AM to 10 PM.
  • Alcohol isn't allowed at Homewood Suites by Hilton Richmond-West End/Innsbrook.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Richmond-West End/Innsbrook Glen Allen
Homewood Suites Hilton Richmond-West End/Innsbrook Aparthotel
Homewood Suites Hilton Richmond-West End/Innsbrook
Homewood Suites by Hilton Richmond West End/Innsbrook
wood Suites Hilton RichmondWe
Homewood Suites by Hilton Richmond West End/Innsbrook
Homewood Suites by Hilton Richmond-West End/Innsbrook Hotel
Homewood Suites by Hilton Richmond-West End/Innsbrook Glen Allen

Homewood Suites by Hilton Richmond-West End/Innsbrook Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 396 out of 853 reviews" "
Rating 8 - Good. 220 out of 853 reviews" "
Rating 6 - Okay. 110 out of 853 reviews" "
Rating 4 - Poor. 62 out of 853 reviews" "
Rating 2 - Terrible. 65 out of 853 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda

Stayed 3 nights in Aug 2024

4/10 Poor

Brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
Moldy smell in my room. Pull out couch was broken. Toilet seat broken. Told staff. It was never fixed
Stayed 3 nights in Aug 2024

10/10 Excellent

Lauren, Colonia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful location.
Stayed 1 night in Aug 2024

10/10 Excellent

Maria

Liked: Amenities, property conditions & facilities
Good stay. Like the breakfast inluded with the stay
Stayed 1 night in Aug 2024

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un très bon arrêt!!!
J'étais de passage pour une nuit avec la famille. On a eu une superbe expérience à Homewood, le personnel était acceuillant, l'hotel était propre à part un peu de moisissure dans un coin du plafond dans la chambre de bain tout était correct. On y retournera à coup sûr dès que l'occasion se présentera.
Stayed 1 night in Aug 2024

10/10 Excellent

Tyrone

Stayed 1 night in Aug 2024

2/10 Terrible

Charity

Stayed 1 night in Aug 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities
My 91 year old mother and I were in 436. The bathroom door had problems shutting. It was also too close to the tiny, weeny very low, daycare-like toilet. Everytime Mom went to the bathroom, i needed help from someone else to get her out of that tight space between the door and the toilet AND the low low situated toilet!
Stayed 1 night in Aug 2024

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Sharnique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
Not gone lie I didn’t expect much from this place before we got there, but it was so nice ! The pool area was so nice as well! No complaints at all. Check in was easy, and the staff was very nice to us.
Stayed 1 night in Jul 2024

8/10 Good

Heather Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, easy access to shops and restaurants
Stayed 1 night in Jul 2024

2/10 Terrible

shakeriah

Travelled with family
Disliked: Amenities
The front desk was amazing and thats were it ended. Our room was not served our whole stay which was 4 days. Even after specially asking the front desk to have it cleaned. We kept having a funny smell in our room. On day 3 we noticed it was the dishwasher. It was broken and water was pooling at the bottom. Our toilet ran the whole stay. The ice maker in the refrigerator was also broken so we had to go to the front desk for bags of ice.
Stayed 4 nights in Jul 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Leslie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was so cloudy that you couldn't even see the bottom of it. My daughter lost her bright orange diving toy at the bottom. My room was was not great, there was a used towel left if the bathroom door hook from someone prior to us, the closet doors were brook and just barely hanging on. My friends room was terrible, their bathroom was disgusting, the pull out bed was broke and look like it had dead bugs on it, it also had black hairs all over the sheets. When she called the front desk no one answered. Would not recommend staying there.
Stayed 1 night in Jul 2024

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
The room was clean and adequate for what we needed. My only issue was that the pool did not seem very clean and was cloudy.
Stayed 1 night in Jul 2024

6/10 Okay

Vanessa

Liked: Room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Pamela

Liked: Staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Lucky us
We were fortunate to get a room there. It was clean and comfortable, but most importantly, it was quiet.
Stayed 1 night in Jul 2024

6/10 Okay

Julie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk workers were more concerned about their phones. And helping the white people, then helping myself with my brown grandchildren
Stayed 4 nights in Jul 2024

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was easy and good. Would stay again - only downside.... We did expect, with a suite, there would be more than 1 bathroom. 5 people to shower, toilet, refresh/relax on the road is a lot with one bathroom. No paper towels nor bags for trash available, no kitchen towels to utilize instead. No one available to get them from, we assumed it was because we arrived late at night. Everything else was easy and excellent. Thank you Homewood Suites!!
Stayed 1 night in Jul 2024

2/10 Terrible

WyLea

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This was the most disgusting property I have ever encountered. It was so nasty we didn’t even want to sleep even though we were exhausted from driving. This place needs to be disinfected from top to bottom. If I didn’t need to rest we would leave. I don’t typically leave reviews but avoid this place at all cost!
Stayed 1 night in Jul 2024

8/10 Good

Mark

Stayed 1 night in Jul 2024

2/10 Terrible

Prince

Stayed 9 nights in Jun 2024

10/10 Excellent

Charles

Stayed 1 night in Jul 2024