2/10 Terrible
Valerie Hopson
Travelled with partner
16 Nov 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I traveled to Virginia from Pennsylvania and was very disappointed with my stay at the Hyatt Place Hotel in Midlothian Va. I will never return again! As soon as we stepped into the elevator we knew that our experience was not going to be good. The carpet was dirty and the elevator smelled!
The facility itself is old, dated and had not been renovated in years. The website pictures are deceiving! As soon as we walked into the room that “stale old water in the carpet smell” hit us immediately.The curtains were yellowing, dingy and had not been washed in years. The bed skirt was dirty & drooping. I noticed a thumb print smudge on the wall like possibly blood (?) The bathroom was so dim you could not see. The room carpet was vacuumed but dirty; my socks were gray by nightfall. They had a mini fridge but no microwave; and the one in the lobby was so old and outdated like they got it from a “Good Will”. And the worst part is that they charge you $8 a night for parking in the parking lot!! Where else were we going to park? When we objected they waved the fee. They charged me top dollar thru Travelocity! And It was not worth it! I chose the Hyatt because the name is suppose to be equated with a “superior quantity stay.” I chose this hotel over the Sheraton, the Hilton and the Hampton Inn which were in the area and gave a better rate. I probably could have gotten a better experience at the “Extended Stay” next door! Clean up your act Hyatt Place! Never again!
Valerie Hopson
Stayed 2 nights in Nov 2024