6/10 Okay
SUEANNE, Ellsworth
Travelled with family
28 Sep 2024
Liked: Cleanliness
Disliked: Property conditions & facilities
We have stayed at this particular hotel before and had a good experience, however, last night was so different. The building lost power shortly after arriving due to a storm. We opted to wait a while to see if it would be restored and went on to dinner. Upon returning back, we were told there was no power on this side of the highway for a large section of businesses and that the hotel was at the mercy of the power company as to when it would be repaired. Thinking it might be just a couple of hours, we stayed. At 11:30, my husband left the building to go to the car and found this hotel was the only one without electricity. He quickly made arrangements at the next place down the street and we left. As we asked about any kind of restitution, we were met with a shrug and a comment that we would have to contact the manager, who we found out was the clerk’s mother. This property was completely unprepared for a power outage…no backup generators or other offers. Needless to say, that was our last stay.
SUEANNE
Stayed 1 night in Sep 2024