Upon arrival to the hotel the staffs were very friendly, helpful and took good care of u, we did have any delay checking in it was very easy and did not have to wait to long for the rooms, everyone in the front desk was very friendly, and they did everything possible to ensure we were taking comfortable. The rooms are nice and comfortable. There was an issue with the water nothing that was not fixable. The only issue with this hotel, is that if you need ice make sure you get it before 9:300 P.M. otherwise, you are not going to get any ice. Its very sad to drink warm drinks when Rio is so hot. Suggestion to the management department, an ice machine and the accessibility to it could help improve your services. Come on its Rio, everyone needs ice! Overall, this hotel is comfortable and one block away from the 9th point of Ipanema Beach. Traveling to Rio the main issue is safe, this hotel surroundings give that feeling of being safe while traveling. Thank you for such good services.