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Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5 star property
4.5-star beachfront property near Tres Rios Ecopark

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hyatt Zilara Riviera Maya Adults Only All Inclusive

Aerial view
On the beach, white sand, beach cabanas, beach towels
Outdoor spa tub
Lobby
View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar

Explore the area

Map
Carretera Federal 387 Chetmal Cancun, Km 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    7 min drive
  • Portofino Italian Restaurant
    1 min walk
  • ADO Terminal Alterna Playa del Carmen
    13 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    44 min drive

Room options

View all photos for Ocean Front Swim Out King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Swim Out King Suite

  • 63 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Suite

Premium bedding, down comforters, free minibar, in-room safe

1 King Bed Suite

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Run of House

Premium bedding, down comforters, free minibar, in-room safe

Run of House

  • 44 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for 2 Double Bed Suite

Premium bedding, down comforters, free minibar, in-room safe

2 Double Bed Suite

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean View King Suite

  • 44 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pool View Swim Out King Suite

Premium bedding, down comforters, free minibar, in-room safe

Pool View Swim Out King Suite

  • 56 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Private Pool King

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front Private Pool King

  • 63 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View Double

Premium bedding, down comforters, free minibar, in-room safe

Tropical View Double

  • 44 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Terrace King Suite

View from room

Ocean View Terrace King Suite

  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front King Suite

  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • 147 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean Front Double Suite

View from room

Ocean Front Double Suite

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean Front One Bedroom Master King Suite

Premium bedding, down comforters, free minibar, in-room safe

Ocean Front One Bedroom Master King Suite

  • 96 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King Swim Out Suite

Premium bedding, down comforters, free minibar, in-room safe

Tropical View King Swim Out Suite

  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Master Suite King

Premium bedding, down comforters, free minibar, in-room safe

One Bedroom Master Suite King

  • 96 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Tropical View King

Premium bedding, down comforters, free minibar, in-room safe

Tropical View King

  • 44 sq m
  • Sleeps 2
  • 1 King Bed

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Aerial view

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Pool
Hot tub
All-inclusive
Spa
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The price is CA $927
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About the area

Playa del Carmen

Beachside getaway.A stay at this Riviera Maya property places you within 6 miles (10 km) of Maroma Beach and 9 miles (15 km) of Quinta Alegría Shopping Mall. Xplor Theme Park and Xcaret Eco Theme Park are within 12 miles (20 km).

What's nearby

  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 8 min drive
  • Tres Rios Ecopark - 9 min drive
  • Playa Xcalacoco - 19 min drive
  • Maroma Beach - 20 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Black & White - ‬8 min drive
  • ‪Beach Bar - ‬9 min drive
  • ‪Jaal-Ha - ‬9 min drive
  • ‪Coco Café - ‬1 min walk
  • ‪Bluemoon - ‬8 min drive

About this property

Hyatt Zilara Riviera Maya Adults Only All Inclusive

4.5-star beachfront property near Tres Rios Ecopark
Hyatt Zilara Riviera Maya Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the free beach club on site and cabanas (surcharge) for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hyatt Zilara Riviera Maya Adults Only All Inclusive like an outdoor pool and complimentary bicycles.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Public spaces have free WiFi. This Colonial property also offers a spa tub, a fitness center, and a garden. Limited free parking is available on a first-come, first-served basis. A complete renovation of Hyatt Zilara Riviera Maya Adults Only All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

  • 291 guestrooms or units
  • 5 levels
  • 3 buildings
  • 4 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 6747 sq ft of conference space
  • 627 sq m of conference space
  • Built in 2003
  • Buffet breakfast (free)
  • Karaoke
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Riviera Maya Adults Only All Inclusive offers 291 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Cable television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, German, Portuguese, Serbian, Spanish

Property amenities

Internet

  • Available in all rooms: Free internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • 4 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • Fitness classes
  • Beach yoga
  • Bike parking
  • Billiards/pool table
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness center
  • Free beach club
  • Free bicycle rentals
  • Full-service spa
  • Karaoke
  • Outdoor pool
  • Shopping
  • Spa tub
  • Table tennis
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 54
  • Front entrance ramp
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 29
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Room amenities

Entertainment

  • 52-inch TV
  • Cable channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hyatt Zilara Riviera Maya
Secrets Capri Riviera Cancun
Secrets Capri Riviera Cancun Optional All Inclusive
Secrets Capri Riviera Cancun All Inclusive Adults Only

Hyatt Zilara Riviera Maya Adults Only All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 423 out of 674 reviews" "
Rating 8 - Good. 138 out of 674 reviews" "
Rating 6 - Okay. 68 out of 674 reviews" "
Rating 4 - Poor. 27 out of 674 reviews" "
Rating 2 - Terrible. 18 out of 674 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dionna Antionette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and kind. Would definitely recommend staying here.
Stayed 5 nights in Sep 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff!
Stayed 5 nights in Sep 2024

10/10 Excellent

YEHUDA MEIR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente quality and service. Thank you.
Stayed 1 night in Sep 2024

10/10 Excellent

Claudia Estefania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel definitely coming back next year. Excellent service, staff super friendly, property super clean very nice
Stayed 3 nights in Sep 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great adult only resort. Fun but quiet. Food was good, atmosphere was great, and everyone was very friendly. The only issue was towels were not as available as I would like.
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Stayed 6 nights in Aug 2024

10/10 Excellent

Dianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was a hike away from home. The staff is beyond welcoming and do not Hesitate to make you feel at home. It would, however, be nice if free shuttle was involved. Aside from that the place is high recommended. Especially for A baby moon 😊
Stayed 4 nights in Aug 2024

8/10 Good

Nella, Elk River

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well care property. The beach was cleaned everyday.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shelby

Stayed 3 nights in Aug 2024

10/10 Excellent

OTMARA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swim up room was AMAZING! Hotel was clean, beautiful and the servers were outstanding, especially Server Salome Diaz - he went out of his way to make us feel so welcome - service was above and beyond! Highly recommend this hotel <3
Stayed 6 nights in Aug 2024

8/10 Good

juan

Stayed 4 nights in Aug 2024

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness
Property itself could use some cleaning, especially inside the pools. Entertainment could use better area.
Stayed 7 nights in Aug 2024

10/10 Excellent

Karam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 4 nights in Aug 2024

4/10 Poor

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I had to ask for it several times.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kinsey Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property! Food we had was amazing! It would be nice if they shared what restaurants were open on the rotation easier to find
Stayed 7 nights in Aug 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay in the Ocean Front Master Suite. The staff makes this place truly special. From the entertainment team, Ana and Sandra were a blast. We made guacamole with Chef Maribelle, excellent bar service from Manuel, Alejandra, and Nelson. Our cabana staff. Cabana staff Carlos and Michael were great. At the restaurants Cristian, Ivan, and Pedro went the extra mile, but above all else, our butler, Oscar truly made this getawaybwhat it was. For my wifes birthday we planned this last minute trip and he worked out details before our arrival as well as while we were there that made thisnthe best resort weve ever stayed at. The beach was one of the nicest in Riviera Maya, the food was amazing, but again, the staff was whatbset it apart. We will definitely return soon.
Stayed 4 nights in Aug 2024

10/10 Excellent

Sabrina, Humble

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would love to thank the entire staff at Capri for a wonderful birthday Jorge for his extreme kindness.The entire staff Johanna Brandon Bianca Ezequias Alexander others who went above and beyond for our entire stay .Thank Thank you for everything.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the food at this property! The resort only has 4 restaurants however the restaurants are in rotation, different menus for lunch and dinner! Drinks are delicious, staff is friendly and rooms are very clean! Getting to and from the airport was $87 US dollars which is too much for a 30 minute ride.
Stayed 4 nights in Aug 2024

10/10 Excellent

Benjamin T

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and so kind
Stayed 6 nights in Aug 2024

10/10 Excellent

Parker

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and amazing food!!
Stayed 6 nights in Aug 2024

8/10 Good

Christina

Stayed 5 nights in Aug 2024

10/10 Excellent

Robert, Temple

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Aug 2024

10/10 Excellent

Anaya

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Older age group for clientell
Stayed 5 nights in Aug 2024

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! The property and private beach were clean, the staff was attentive and nice and rooms were spacious. My favorite was the morning coffee shop!
Stayed 4 nights in Aug 2024