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Hôtel Universel in Rivière-du-Loup

4.0 star property
4-star hotel with a spa, connected to the convention center

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hôtel Universel in Rivière-du-Loup

Front of property
Couples treatment rooms, sauna, spa tub, Turkish bath, body treatments
Hypo-allergenic bedding, individually decorated, individually furnished
Reception
Breakfast and dinner served, international cuisine

Reviews

8.6 out of 10

Excellent

Guests liked:

Clean rooms, comfy beds, friendly staff

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Breakfast available
    Breakfast available

Explore the area

Map
311, boul. Hotel-de-Ville, Rivière-du-Loup, QC, G5R 5S4
  • Musee du Bas St Laurent
    19 min walk
  • Club De Golf De Riviere-Du Loup
    3 min drive
  • Cegep De Riviere-du-Loup
    3 min drive
  • Riviere du Loup, QC (YRI)
    10 min drive

Room options

View all photos for Superior Room

Superior Room

Superior Room

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds (Excellence)

Standard Room, 2 Queen Beds (Excellence)

Standard Room, 2 Queen Beds (Excellence)

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Exclusive Room, Refrigerator & Microwave

Exclusive Room, Refrigerator & Microwave

Exclusive Room, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed OR 1 Double Murphy Bed

View all photos for Classic Room, 1 Queen Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 1 Queen Bed

  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Classic Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, individually decorated, individually furnished

Classic Room, 2 Queen Beds, Pool View

  • Sleeps 4
  • 2 Queen Beds

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The price is CA $182
per night
CA $217 total
includes taxes & fees
5 Dec - 6 Dec
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About the area

Rivière-du-Loup

Heart of Rivière-du-Loup.Within 2 miles (3 km) of this Rivière-du-Loup hotel, you'll find Musee du Bas St Laurent and Cegep De Riviere-du-Loup. Club De Golf De Riviere-Du Loup and Grand Portage Regional Hospital are also within 2 miles (3 km).

What's nearby

  • Cegep De Riviere-du-Loup - 3 min drive - 2.2 km
  • Grand Portage Regional Hospital - 4 min drive - 3.2 km
  • Parc des Chutes - 4 min drive - 3.2 km
  • Pot-a-l'Eau-de-Vie - 8 min drive - 7.4 km
  • Riviere-du-Loup Saint-Simeon Ferry - 8 min drive - 7.4 km

Restaurants

  • ‪La Cage - ‬16 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪Café l'Innocent - ‬3 min drive
  • ‪Microbrasserie Aux Fous Brassant - ‬3 min drive
  • ‪Tim Hortons - ‬6 min drive

About this property

Hôtel Universel in Rivière-du-Loup

4-star hotel with a spa, connected to the convention center
Hôtel Universel in Rivière-du-Loup offers its guests a full-service spa, a waterslide, and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 183 square feet (17 square meters) and includes conference space. A 24-hour fitness center, spa services, and a vending machine are also featured at the family-friendly Hôtel Universel in Rivière-du-Loup. Self parking is free.

This 4-star Rivière-du-Loup hotel is smoke free.

  • 1 building
  • 300 guestrooms or units
  • 6 levels
  • Meeting rooms
  • 183 sq ft of conference space
  • 17 sq m of conference space
  • Built in 1973
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Pool or billiards table
  • Fireplace in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hôtel Universel in Rivière-du-Loup offers 300 accommodations with coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

UniverSpa has 12 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology and thalassotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Soundproofed rooms
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee weekdays 6:30 AM–11:00 AM: CAD 7-16 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness center
  • Bike storage
  • Billiards/pool table
  • Full-service spa
  • Indoor pool
  • Lifeguards on site

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CAD 40.24 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 7 to 16 per person
  • Pet fee: CAD 40.24 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Spa fee: CAD 45

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property Registration Number 2024-11-30, 054854

We should mention

  • Pool access available from 8:30 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hôtel Universel in Rivière-du-Loup
Universel in Rivière-du-Loup
Hôtel Universel Rivière-du-Loup Riviere Du Loup
Hôtel Universel Rivière-du-Loup
Universel Rivière-du-Loup Riviere Du Loup
Universel Rivière-du-Loup
Hôtel Universel in Rivière du Loup
Universel In Riviere Du Loup
Hôtel Universel in Rivière du Loup
Hôtel Universel in Rivière-du-Loup Hotel
Hôtel Universel in Rivière-du-Loup Rivière-du-Loup
Hôtel Universel in Rivière-du-Loup Hotel Rivière-du-Loup

Hôtel Universel in Rivière-du-Loup Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 883 out of 1587 reviews" "
Rating 8 - Good. 429 out of 1587 reviews" "
Rating 6 - Okay. 178 out of 1587 reviews" "
Rating 4 - Poor. 56 out of 1587 reviews" "
Rating 2 - Terrible. 41 out of 1587 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SCOTT, STITTSVILLE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy the Universal as our halfway stop to and from Halifax. The restaurant is excellent with food quality and staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Guy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked access for handicapped people and easy contact with staff.
Stayed 2 nights in Aug 2024

8/10 Good

Gerald, Anjou

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le service pour repas à la chambre était un peu long et bouffe était tiède, frites froides
Stayed 1 night in Aug 2024

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in Aug 2024

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very ordinary for the high price they charged
Stayed 1 night in Aug 2024

8/10 Good

Janine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Francois

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good location on our way through. The beds were very comfortable. At this price though, they should include breakfast.
Stayed 1 night in Aug 2024

6/10 Okay

Julien

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Nice hotel, awfullly loud AC unit sound
Very convenient location. Very large, clean room. Unfortunately, the sound of the AC unit was so loud at night... It was really annoying. Not sure we'll stay there again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andreea

Stayed 2 nights in Aug 2024

6/10 Okay

Peter

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was easy to check-in to, short walk from parking lot. Arcade in the basement was a nice find. Didn't try the restaurant, but there weren't many restaurants nearby and nothing around that's walkable. Room was dated, and smelled of chlorine/chemicals. Lots of chipped tile, outdated/broken furnishing. Bed wasn't super comfortable. Pool was not bad, 4 ft deep. Water slide was a joke, rocked all over the place when kids went down. Hot tub was a 'cold tub' with jets? Overall I'd say below average hotel compared to like a Best Western or other big name.
Stayed 1 night in Aug 2024

8/10 Good

James, Stoney Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel.
Stayed 1 night in Aug 2024

8/10 Good

edmee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an affordable, clean place to stay while in transit between two destinations.
Stayed 1 night in Aug 2024

6/10 Okay

Guy

Disliked: Staff & service
The staff were busy and not particularly friendly. At the check-out they told me Expedia would send me the invoice and payment record. I have not received the invoice and payment record from Expedia.
Stayed 1 night in Aug 2024

4/10 Poor

Spencer

Disliked: Property conditions & facilities
This hotel is highly overrated for the price. For $330 per night I expect way more. The hot tub was cold, myself and other guests were calling it the “disappointment tub”. The shower in my room had a slow drain causing water to pool up around my ankles (gross) and the shower rod was so rusted that the curtain had trouble sliding. Staff were generally pretty grumpy and the hotel, while newly renovated, was quite worn down behind the fresh veneer. At $160 a night this might be ok but not at 330.
Stayed 1 night in Aug 2024

6/10 Okay

Cathleen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Air climatisé ne refroidit pas dans les chambres (deux chambres testées) - Eau de piscine et spa froide
Stayed 1 night in Aug 2024

6/10 Okay

David

Travelled with partner
Disliked: Staff & service
Initially, the property's images heightened anticipation, but upon arrival, the hotel's appearance fell short of expectations, revealing an older property with merely superficial updates. The cost seemed excessive, and as a non-French speaker, I experienced a lack of welcome, leading to feelings of exclusion. Although the restaurant appeared appealing, the dining experience was marred by discomfort due to language barriers with the manager, who needed assistance to communicate in English. The service was slow, and despite the manager's role, our order was taken by a waitress after an extended wait. The food was exceptional, but the service was subpar, leaving us feeling like outsiders due to our language difference. I will not return to this hotel or restaurant.
Stayed 1 night in Aug 2024

6/10 Okay

Erdem

Disliked: Property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Gilles, Grand Falls

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean
Stayed 1 night in Aug 2024

10/10 Excellent

Guillaume

Stayed 1 night in Aug 2024

4/10 Poor

DL

Travelled with partner
Disliked: Property conditions & facilities
Terrible parking. musty smells. Dirty carpet in the stairwell. Like - who puts a carpet in a stairwell?!
Stayed 1 night in Aug 2024

6/10 Okay

cynthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Was checked into a room with a plugged toilet-dirty. Obviously bathroom was not cleaned. We were moved to another room but it questioned the overall cleanliness of the rooms.
Stayed 1 night in Aug 2024