2/10 Terrible
heidi c.
31 Dec 2024
Liked: Cleanliness
The worst, least relaxing vacation I've ever been on.
The villa was nice, but that's it. When we arrived we were told the community pool and beach were part of the beach club & NOT included in our rental. The extra price was 15per person per day to access the beach and pool. (540 for my family). (It was unclear whether we had free access to the beach).The listing said nothing about beach & pool being extra (now it does) and had old photos showing direct access to the pools and beach and the listing stated “community pool and private beach just steps away” (this has since been changed). At the end of the second day, the concierge made us a deal for 15 per person (90 total) one-time for access for the rest of the week. This was not her problem, but she felt sorry for how misleading the listing was and how the management was dealing with us. Once we had access, there was also a large locked fence separating the house from the community pool and beach (Which the property manager said was news to them??). We had to walk around this eyesore to the entrance of the beach club to get to the pool & beach that were literally "steps away".At 7:45 every day the beach club staff started with blowers, weed wackers, mowers and pressure washers. This constant noise lasted until 11 every day but Sunday. At the same time, they BLASTED music at the pool even when no one was there. Throughout the day they would also play DIFFERENT music at the beach. There was literally nowhere to go to avoid the noise INCLUDING at my own villa.
heidi c.
Stayed 7 nights in Dec 2024