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Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3.0 star property
3-star hotel near University of Rochester

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

Exterior
Exterior
Indoor pool, sun loungers
Bar (on property)
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Bar
  • Breakfast available
  • Air conditioning

Explore the area

Map
800 Jefferson Rd, Rochester, NY, 14623
  • Monroe Community College
    ‪15 min walk‬
  • Marketplace Mall
    ‪17 min walk‬
  • Tim Hortons Iceplex
    ‪4 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Accessible Tub)

8.0 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hampton Inn & Suites Rochester/Henrietta

Pool
Pet-friendly
Parking included
Free WiFi
4.5 out of 5, Wonderful, (1003)
The price is CA $233
per night
CA $266 total
includes taxes & fees
1 Feb - 2 Feb
Hampton Inn & Suites Rochester/Henrietta

About the area

Rochester

Near the airport.You'll find Monroe Community College and Marketplace Mall within 2 miles (3 km) of this hotel. Tim Hortons Iceplex and Cinemark Movies 10 are also within 3 miles (5 km).

What's nearby

  • Marketplace Mall - 17 min walk
  • Tim Hortons Iceplex - 4 min drive
  • Strong Memorial Hospital - 6 min drive
  • University of Rochester - 7 min drive
  • Rochester Institute of Technology - 8 min drive

Getting around

  • Rochester Station - 18 min drive
  • Greater Rochester Intl. Airport (ROC) - 13 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪McDonald's - ‬18 min walk
  • ‪Dairy Queen - ‬12 min walk
  • ‪Taco Bell - ‬6 min walk

About this property

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel

3-star hotel near University of Rochester
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 4300 square feet (399 square meters) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel also features coffee/tea in a common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

  • 1 building
  • 120 guestrooms or units
  • 3 levels
  • Meeting rooms
  • 4300 sq ft of conference space
  • 399 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel offers 120 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish, Ukrainian

Property amenities

Family friendly

  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–9:30 AM
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Indoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 37-inch flat-screen TV
  • Cable channels
  • Premium channels

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Pool use is for registered hotel guests only.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"

Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 444 out of 1002 reviews" "
Rating 8 - Good. 310 out of 1002 reviews" "
Rating 6 - Okay. 137 out of 1002 reviews" "
Rating 4 - Poor. 57 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Rose anne

Travelled with family
Stayed 1 night in Oct 2024

6/10 Okay

minna

Disliked: Staff & service, property conditions & facilities
Hotel receptionist was unkempt and a poor choice.
Stayed 1 night in Oct 2024

10/10 Excellent

WANFENG

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 2 nights in Oct 2024

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay no issues.
Great stay, clean, and good size rooms. Breakfast was amazing, good selection and kept fresh. Only thing we wish for is a queen size bed. Double is too small for 2.
Stayed 1 night in Oct 2024

6/10 Okay

Sejla

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pillows are too soft. If you book room through third party there’s no free breakfast!
Stayed 1 night in Sep 2024

6/10 Okay

Laurie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was good. Spacious for 3 adults w pull out in one room and king bed in separate room. Would be nice to have a door between the rooms. Barn style sounding door would have been ideal. The marketplace restaurant was AWFUL!! Soggy flatbread. Restaurant was out of toppings.. veggie (soggy) flatbread consisted of terrible unflavorful tomato, onion, and cheese. Bar service was okay. Slow. Put a burger on the menu! Not too difficult to mess that up, right?
Stayed 1 night in Sep 2024

6/10 Okay

Adriana

Liked: Cleanliness
There was not enough available parking. Also on checking in, there was no notification regarding having to purchase breakfast or dining tickets, and what was offered was no different than the standard fair offered for free at other hotels.
Stayed 1 night in Sep 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff. However we could not check in until 6 and they to still would not allow us a later checkout.
Stayed 1 night in Sep 2024

2/10 Terrible

Kyle

Disliked: Staff & service, amenities, property conditions & facilities
Staff at front desk untrained/disinterested in job or customer service. Took my cc for incidentals, but charged full room rate despite the fact that I prepaid w Expedia. No management on site. ZERO STARS.
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The whole building was muggy and so noisy. I feel like I could hear everything through the walls.
Stayed 1 night in Sep 2024

2/10 Terrible

Jorge

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
We asked for an early check-in. The desk clerk said rudely all check-ins are at 3 PM. We came back at 3 PM. The room was not ready. She said it would be ready in 10 minutes. It took more like 20. What bother us the most was the altitude, poor customer service skiils, definitely she needs some re-training.
Stayed 1 night in Sep 2024

10/10 Excellent

Dannel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
Average place, good price, convenient
Stayed 2 nights in Sep 2024

8/10 Good

Nina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Tara, NEW YORK

Stayed 2 nights in Jul 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and friendly
Stayed 3 nights in Sep 2024

10/10 Excellent

linda

Travelled with family
Liked: Amenities
Stayed 1 night in Sep 2024

2/10 Terrible

Bardia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Serafin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location, lots of restaurants and shopping around , girl at the desk was pleasant and friendly, was clean but might be time to consider renovations as the room seemed dated . Didn’t like that breakfast was $16.00 if we wanted it ( should be free like other hotels) ,
Stayed 1 night in Sep 2024

8/10 Good

Emily

Stayed 6 nights in Sep 2024

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean.. Organize and friendly staff
Stayed 1 night in Sep 2024

8/10 Good

Phuong

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, close to many dining options and shopping area.
Stayed 1 night in Sep 2024

8/10 Good

Hollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with our stay. The rooms were clean and seemed recently updated. the options at the free breakfast were pretty impressive. More than I expected.
Stayed 2 nights in Aug 2024