Ratings based on 954 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from CLAY
Posted Oct. 18, 2024
Comment from Hotel Management
Oct. 22, 2024 by Nicole, Hotel Management
Thank you so much, Regina, for your 5/5 rating! We're thrilled you had such a positive experience with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another great stay!Sincerely,Nicole HayesGuest Services Manager
by A traveller
Posted Oct. 1, 2024 on Expedia
Parking on the weekend was terrible. Housekeeping was asked to clean our room and they made the beds, but proved that they didn't know how to sweep the floor.
Comment from Hotel Management
Oct. 1, 2024 by Nicole, Hotel Management
Hi Steve,Thank you for taking the time to share your feedback and for your 5-star rating. I'm sorry to hear that the parking situation was difficult during the weekend, and I appreciate your patience. I’ll pass this along to our team as we work on improving the experience for our guests.I also want to apologize for the oversight with housekeeping. I’ll ensure that our housekeeping staff is made aware so that we can address the issue and provide better service in the future.We hope to welcome you back soon and offer an even better stay!Best regards,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 25, 2024 on Expedia
I have stayed at this property multiple times. It is clean. The staff is always friendly. It’s a great location.
Comment from Hotel Management
Sep. 25, 2024 by Nicole, Hotel Management
Thank you so much, Sandra, for your wonderful feedback and for continuing to choose us for your stays! We're thrilled to hear that you enjoy the cleanliness, friendliness of our staff, and our convenient location. It’s always a pleasure to welcome you back, and we truly appreciate your loyalty. We look forward to seeing you again soon!Best regards,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 23, 2024 on Hotels
Bed was super hard , room was really dirty and parking sucked
Comment from Hotel Management
Sep. 24, 2024 by Nicole, Hotel Management
Dear Dakota,Thank you for taking the time to share your feedback. I’m sorry to hear that your experience didn’t meet your expectations, particularly with the comfort of the bed, the cleanliness of your room, and the parking situation.We understand how important a comfortable bed and a clean room are to our guests, and I apologize for the inconvenience you experienced. I will be sharing your comments with our housekeeping team to address these concerns and ensure improvements are made.We recognize that parking can be challenging, especially during busy times, and I’m sorry that it added frustration to your stay.We value your feedback and hope you’ll consider giving us another chance to provide a better experience in the future.Best regards,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 23, 2024 on Expedia
Breakfast was horrible. I end up throwing up.
Comment from Hotel Management
Sep. 24, 2024 by Nicole, Hotel Management
Dear Linda,Thank you for sharing your experience with us. I’m truly sorry to hear about your unfortunate experience with breakfast, and I can’t imagine how distressing that must have been. We take incidents like this very seriously, and I will immediately investigate with our kitchen team to ensure that this does not happen again.Your health and comfort are our top priorities, and I regret that we failed to provide you with a positive dining experience. If you’d like to discuss this further, please feel free to reach out to me directly.We appreciate your feedback and hope that you’ll give us another opportunity in the future to make things right.Best regards,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 22, 2024 on Hotels
It is a motel on Daytona beach.
The location is great however, the room was dirty, the comforter stained, bathroom disgusting. Half the glass was missing in the shower so they hung a shower curtain that but that doesn’t help keep the water in the shower. Air conditioner hardly could cool the room, the parking was incredibly TIGHT and stressful!!!!The breakfast area is not big enough to accommodate a fully booked hotel and the 1 person working the breakfast could not keep up on the demand of breakfast eaters. There are WAY to many other hotels on the beach with cleaner rooms, better parking, & better breakfast.
Comment from Hotel Management
Sep. 24, 2024 by Nicole, Hotel Management
Thank you for sharing your feedback with us. While we’re glad you enjoyed the location, I sincerely apologize for the issues you encountered during your stay. We understand how important cleanliness and comfort are to a positive experience, and I’m sorry that we fell short, especially with the room condition and bathroom setup. The air conditioning and shower concerns you mentioned are being addressed with our maintenance team, and we’ll work to ensure these problems are resolved.Parking is certainly a challenge during busy times, and we recognize that it can add stress to the stay. We appreciate your understanding as we work to manage the space we have.Regarding breakfast, we know how important it is to start the day off right, and I apologize that we were unable to meet the demand during your visit. I will review your feedback with our team to improve our service and space in the future.We value your honest review and will use it as an opportunity to make improvements. We hope you’ll consider giving us another chance in the future.Best regards,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 22, 2024 on Hotels
This hotel was below standards. This is a dirty and gave us an unsafe feeling.
Comment from Hotel Management
Sep. 24, 2024 by Nicole, Hotel Management
Dear Candy,Thank you for sharing your feedback. I’m truly sorry to hear that your experience did not meet your expectations and that you felt uncomfortable during your stay. Guest safety and cleanliness are our top priorities, and it's disappointing to know we fell short in these areas.We take concerns like yours very seriously, and I will immediately address the cleanliness and overall condition of the property with our team to ensure this does not happen again. Your peace of mind is important to us, and we deeply regret that you felt unsafe.Sincerely,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 22, 2024 on Expedia
Breakfast is little poor, not much space to sit n breakfast room. Parking lot is small.
Everything else is good, great location
Comment from Hotel Management
Sep. 24, 2024 by Nicole, Hotel Management
Dear Bulent Family,Thank you for sharing your feedback with us! We’re glad to hear that you enjoyed our great location and that most aspects of your stay were to your satisfaction.We appreciate your comments regarding the breakfast and parking. We understand the importance of a comfortable breakfast experience, and I’ll make sure to pass your feedback along as we work on improving the space. Regarding the parking, we recognize that our lot can feel a bit limited, and we’re continuously looking for ways to enhance this aspect of our property.We hope to have the pleasure of welcoming you back soon, and we’ll do our best to make your next stay even better!Best regards,Nicole HayesGuest Services Manager
by A traveller
Posted Sep. 20, 2024 on Expedia
balcony door would not lock / poor water pressure / floor had not been mopped
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 17, 2024 by Nicole, Hotel Management
Dear Bryant,Thank you for the fantastic 10 out of 10 rating! We’re thrilled to hear that your stay was exceptional and met all of your expectations.Your positive feedback is incredibly rewarding for our team and helps us continue to strive for excellence. We’re delighted that you had a great experience and enjoyed everything our hotel has to offer.We look forward to welcoming you back for another perfect stay!Best regards,Nicole HayesGuest Services Manager