2/10 Terrible
Eric
Travelled with family
8 Dec 2024
Disliked: Property conditions & facilities
The place was nice, a little hard to find kind of tucked into the wall of buildings. Check in went well, everything was nice until night 2. No hot water. In the AM checked in with the desk because no one had communicated nothing. They said the water heater had broken and they were hopeful it would be fixed by afternoon. We had plans so we went about our day. NO hot water when we can back, no notes or communication about the situation. Day 4 same story from desk, again went out for day, came back, NO hot water and NO communication. Day 5 same thing, morning of day 6 they advised a room on other side of property could be used for showers so we finally got a bath, yeaaa. With no fixes and nothing being told, wife and kid were very upset, I just found another hotel and we left, they did not offer anything to make up for no hot water for 5 of our 6 days. They had my local number, my email, and could of left a note at least so that we would have known what was going on, and not just a suprise when we came back from a day out exploring Rome to find no hot water.
Eric
Stayed 10 nights in Nov 2024