The staff was very welcoming upon arrival. There is an elevator, so we didn't have to carry our luggage upstairs. The room was clean, and it was refreshed on a daily basis. The shower and bathroom were splendid with a rain head shower head. As in other European cities, washcloths were not provided, but I buy "cheap" ones at home, and I can dispose of them in the hotel. The air conditioning also worked well. There was an excellent coffee shop, Tallia, nearby with wonderful pastries. Also, a pizzeria across the street, which we preferred to the other restaurant across the street, but they were both good. I would definitely recommend this hotel for those visiting Rome.