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Black Swan Lakeside Boutique Hotel

5.0 star property
5-star beach lodge near Skyline Rotorua

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Photo gallery for Black Swan Lakeside Boutique Hotel

Property grounds
Terrace/patio
Front of property - evening/night
Lake Front
Food and drink
Reviews
9.6

Exceptional

Popular amenities

  • Breakfast included
  • Hot tub
    Hot tubHot tub
  • Pool
    PoolPool
  • Room service
    Room serviceRoom service
  • Parking included
    Parking includedParking included
  • Housekeeping
    HousekeepingHousekeeping

Check-in time

3:00 PM

Check-out time

11:00 AM

Explore the area

Map
171 Kawaha Point Road, Kawaha Point, Rotorua, 3010
  • Popular LocationSkyline Rotorua3 min drive
  • Popular LocationMitai Maori Village4 min drive
  • Popular LocationPolynesian Spa7 min drive
  • AirportRotorua (ROT-Rotorua Regional)25 min drive

Room options

View all photos for Swan King

Swan King

Swan King

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Lake Front

Lake Front

Lake Front

  • 32 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Swan Family

Swan Family

Swan Family

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds OR 4 Twin Beds

Similar properties

Front of property
Regal Palms Resort
Pool
Kids pool
Parking included
Free WiFi
4.7 out of 5, Exceptional, (891)
The price is CA $192
per night
CA $220 total
includes taxes & fees
17 Jul - 18 Jul
Regal Palms Resort

About the area

Rotorua

Kawaha Point stay.Your stay at this Kawaha Point lodge places you within 2 miles (3 km) of Skyline Rotorua and Volcanic Hills Winery. Rainbow Springs Kiwi Wildlife Park and Mitai Maori Village are also within 2 miles (3 km).
View more Lodges in RotoruaOpens in a new window

What's nearby

  • Skyline Rotorua - 3 min drive
  • Rainbow Springs Kiwi Wildlife Park - 3 min drive
  • Mitai Maori Village - 4 min drive
  • Rotorua Central Mall - 6 min drive
  • Polynesian Spa - 7 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 21 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Burgerfuel - ‬3 min drive
  • ‪Gold Star Bakery - ‬5 min drive
  • ‪Wendy’S - ‬3 min drive
  • ‪Kfc - ‬3 min drive

About this property

Black Swan Lakeside Boutique Hotel

5-star beach lodge near Skyline Rotorua
Black Swan Lakeside Boutique Hotel offers its guests 2 spa tubs and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this lodge measures 215 square feet (20 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Black Swan Lakeside Boutique Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this Colonial Rotorua lodge.

  • 1 building
  • 9 guestrooms or units
  • 2 levels
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Dining venue
Black Swan Lakeside Boutique Hotel offers 9 accommodations with fireplaces and DVD players. Each accommodation is individually furnished and decorated. Select Comfort beds feature Egyptian cotton sheets, down comforters, and premium bedding. LCD televisions come with digital channels. Espresso makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English

Property amenities

Family friendly

  • DVD player
  • Fence around the pool
  • Outdoor pool
  • Pool gate
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Travel crib

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free cooked-to-order breakfast available daily 8:00 AM–10 AM
  • 1 restaurant
  • Room service available

Things to do

  • 2 spa tubs
  • Bike parking
  • Bike storage
  • Electric bike charging stations
  • Helicopter/airplane tours
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Grab bar near toilet
  • High pile carpet in room
  • In-room accessibility
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in public areas

Room amenities

Entertainment

  • Digital channels
  • DVD player
  • LCD TV

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar
  • Local meal delivery service

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Fireplace
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 80 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: NZD 100 per vehicle (one-way)
  • Rollaway bed fee: NZD 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and Union Pay. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards, and outdoor lighting in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Official New Zealand Rating provided by Qualmark®

Property is also known as

Black Swan Boutique
Black Swan Lakeside Boutique
Black Swan Lakeside Boutique Rotorua
Black Swan Lakeside Lodge Boutique Hotel
Black Swan Lakeside Lodge Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel
Black Swan Lakeside Rotorua
Black Swan Lakeside Boutique Hotel Lodge
Black Swan Lakeside Boutique Hotel Rotorua
Black Swan Lakeside Boutique Hotel Lodge Rotorua

Black Swan Lakeside Boutique Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 71 out of 83 reviews" "
Rating 8 - Good. 7 out of 83 reviews" "
Rating 6 - Okay. 5 out of 83 reviews" "
Rating 4 - Poor. 0 out of 83 reviews" "
Rating 2 - Terrible. 0 out of 83 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful unique hotel in a magical location
Wonderful staff and service. Views of the lake are incredible. The landscape/grounds are spectacular. Only wish it had been a bit warmer so we could have used the pool.
Stayed 2 nights in Mar 2024

6/10 Okay

Jay

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Did not like
Stayed 2 nights in Mar 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
The highlight of our stay in Rotorua was the Black Swan. Clean, luxurious, beautiful location. Friendly staff. We sat on the balcony of our room and watched the steam from the geysers across the lake fill the quiet morning air with steam. A magical moment. The gardens are perfect and the setting is very peaceful and serene. A special mention goes to Jason, the day manager. He is friendly and went above and beyond to make our stay perfect.
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Black Swan is a beautiful property. We felt very welcomed and at home. We loved our room and all the extra amenities. The breakfast was exceptional! We would definitely stay again and highly recommend.
Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property feels like a private home when you’re in the garden. We watched the sunset and played around in the garden and felt like we had the whole place to ourselves. It has a guest lounge with games and it feels like you could just hang out there for a week and enjoy yourself. We only had 2 nights but made ourselves right at home thanks to the hospitality of Rowena and her associate. Definitely stay at Black Swan!
Stayed 2 nights in Dec 2023

8/10 Good

Valerie, Newburyport

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well appointed and clean. The gardens and settings were lovely. Food was good, but not excellent. Limited options available for drinks.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Beautiful Black Swan!
The Black Swan is a beautiful small boutique hotel. The grounds are gorgeous and the view of the lake is stunning. Rowena and the staff were extremely accommodating and so thoughtful. They treated us like family instead of guests. We had an early tour in the morning and they had our cooked to order breakfast ready an hour before they normally open to allow us to be picked up on time for our tour. We loved our stay and would definitely stay here again! Thank you Rowena! Cheers!
Stayed 2 nights in Nov 2023

10/10 Excellent

Carmen, Gainesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A n unforgettable experience. Extraordinary attention to detail.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, modern rooms and friendly and attentive staff. Would highly recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Beautiful room. Food was great. Excellent staff especially Rowena.
Stayed 2 nights in Oct 2023

10/10 Excellent

Wolfgang

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay. Very posh place to relax. Thank you Rowena (Manager) for taking good care of us!
Stayed 1 night in Oct 2023

8/10 Good

Eliezer

Travelled with partner
Liked: Amenities
Modern charming boutique hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Lubo

The service was great!!!
Stayed 3 nights in Sep 2023

10/10 Excellent

Bridget

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside property with a lovely restaurant and exceptional staff!
Stayed 1 night in Aug 2023

10/10 Excellent

MEREDITH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property & accomodation. Situated right on the lake it is just so quiet & peaceful. The staff are lovely & very accommodating. Would definitely stay there again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Ziyong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
9/10Excellent , clean ,warm, very nice hot breakfast, smoked salmon egg Benedict is the best although it took ages to cook. EV charging is absolutely a surprise, there are two Tesla /type2 11kw fast charger.
Stayed 1 night in Jul 2023

10/10 Excellent

saman

Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was a lovely small inn set on beautiful landscaped property (trickling waterfall, gardens, pool, etc) overlooking the lake. The staff was friendly and accommodating. Meals were delicious! For breakfast, which was included , we loved the combination of cold options set out as a buffet along with a hot entree made to order. This was all served in a dining room overlooking the lake. The room was clean, private and peaceful. Beds were super comfortable . Would love to go back here someday!
Stayed 3 nights in Jul 2023

10/10 Excellent

Whitney

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Black Swan was absolutely perfect! Everything was beautiful from the place itself to the grounds and all with a view to die for but what really made my husband and I’s stay so wonderful was the property manager Rowena! She took such good care of us and went over and beyond to make sure we didn’t need anything our two nights there. Would recommend anyone wanting an amazing stay that is slightly off the beaten path from all the hustle and bustle to book here. You won’t regret it :)

10/10 Excellent

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful! The
What a fabulous hotel!! The staff were truly welcoming. The rooms beautifully appointed. Breakfast was delicious. Loved our stay - and will certainly be back. Just delightful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Graeme

Stayed 1 night in Jun 2023

10/10 Excellent

Shabina

Stayed 2 nights in May 2023

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting and top notch staff - the house manager in particular was great.
Stayed 1 night in Feb 2023

10/10 Excellent

gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent well located facility with friendly staff
Stayed 2 nights in Feb 2023