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Pullman Rotorua

5.0 star property
5-star luxury hotel near Government Gardens

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Pullman Rotorua

Exterior
City view
Lobby
Lake view
Property amenity

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Room service
  • Gym
  • Parking available
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
1135 Arawa St, Rotorua, 3010
  • Rotorua i-SITE Visitor Centre
    2 min walk
  • Government Gardens
    3 min walk
  • Eat Street
    4 min walk
  • Rotorua (ROT-Rotorua Regional)
    17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

Lake view

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

Superior Room, 2 Queen Beds, City View

  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

Deluxe Room, 1 King Bed, City View (Deluxe)

Deluxe Room, 1 King Bed, City View (Deluxe)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed, City View

  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

Superior Suite, 1 King Bed, City View

Superior Suite, 1 King Bed, City View

  • 55 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Rydges Rotorua

Pool
Hot tub
Parking included
Free WiFi
4.2 out of 5, Very good, (1002)
The price is CA $139
per night
CA $159 total
includes taxes & fees
14 Jan - 15 Jan
Rydges Rotorua

About the area

Rotorua

In Rotorua .Your stay at this Rotorua hotel places you within a 10-minute walk of Government Gardens and Polynesian Spa. Rotorua Central Mall and Rotorua Hospital are also within half a mile (1 km).

What's nearby

  • Polynesian Spa - 9 min walk
  • Rotorua Central Mall - 11 min walk
  • Rotorua Hospital - 12 min walk
  • Skyline Rotorua - 6 min drive
  • Mitai Maori Village - 6 min drive

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬5 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬3 min walk
  • ‪Brew | Craft Beer Pub - ‬3 min walk
  • ‪Lady Jane's Ice Cream Parlour - ‬3 min walk
  • ‪Hennessy's Irish Bar - ‬6 min walk

About this property

Pullman Rotorua

5-star luxury hotel near Government Gardens
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1227 square feet (114 square meters) and includes conference space. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Meeting rooms
  • 1227 sq ft of conference space
  • 114 sq m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. These individually decorated and furnished accommodations include dining tables. Beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Japanese, Spanish

Property amenities

Family friendly

  • Dining table
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured covered valet parking on site (NZD 59 per day; includes in/out privileges)
  • Electric car charging station on site
  • Height restrictions apply for onsite parking

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:30 AM: NZD 49 for adults and NZD 25 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Fitness center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 59
  • Handrails in stairways
  • Stairway handrail height (inches): 51
  • Stair-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 49-inch Smart TV
  • Digital channels
  • MP3 dock
  • Pay movies
  • Premium channels
  • Streaming services

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Dining table
  • Electric kettle
  • Free tea bags/instant coffee
  • Minibar

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 49 for adults and NZD 25 for children
  • Covered valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 213 out of 389 reviews" "
Rating 8 - Good. 94 out of 389 reviews" "
Rating 6 - Okay. 47 out of 389 reviews" "
Rating 4 - Poor. 25 out of 389 reviews" "
Rating 2 - Terrible. 10 out of 389 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Kyliesam

Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Jeffrey

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Asiah-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome
Stayed 1 night in Sep 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Aug 2024

10/10 Excellent

Keven

Service
Stayed 2 nights in Jun 2024

10/10 Excellent

Pradeep

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Riya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smelled nice
Stayed 2 nights in Jul 2024

10/10 Excellent

Fabiola

Stayed 2 nights in Jul 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very nice and clean. Friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Reena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacey and great staff.
Stayed 1 night in Jul 2024

8/10 Good

Maggie

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for family
Stayed 2 nights in May 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Modern room, with cool carpets and quite fancy. Nice and dark in the morning. The shower/toilet behind glass enclosures is rather close quarters… I wouldn’t bunk with a mate in one of these rooms. Good enough for families or couples though. Yummy buffet with most of what you’d want. Some bits missing though if I was being picky. Overall a really nice place to stay and be.
Stayed 1 night in Jul 2024

8/10 Good

Kuldeep

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall was ok
Stayed 1 night in Jul 2024

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant hotel. Staff were friendly. The room was spacious and modern with a super comfy bed.
Stayed 1 night in Jul 2024

6/10 Okay

Kenneth

Liked: Staff & service
AC heater not working. Lakeview but room got no vi
AC/heater not working. Hskp deliver portable heater but also not working. Told us our AC got rebooted need to take a while. Wait 1hr room still freezing. Then replace another portable heater. Took 5-6x coming back in the room before somehow room temperature got fix. Booked a lakeview. But room given got no view at all
Stayed 1 night in Jul 2024

10/10 Excellent

Krishneel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Rubing

Stayed 1 night in Jul 2024

6/10 Okay

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel itself isn’t bad but not the best for the price. Also we had my wife’s Apple AirPods stolen from the room. Not misplaced. We knew exactly where they were left and vanished while we were out when the room was serviced. Not a good feeling. Staff were nice about it but can offer no solution. Be warned.
Stayed 3 nights in Jun 2024

6/10 Okay

Stuart

Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Fraser

Liked: Cleanliness, staff & service
Weird rooms
Strange room layout.. No bathroom but rather a shower and toilet in the room. Bizarre. Cocktail was one of the worst but $50 for two! Outrageous! Check in and out times were good. Breakfast not too bad.
Stayed 1 night in Jun 2024

6/10 Okay

Haleemah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Don't book this hotel, the layout of the rooms are awful! You open the door to the bathroom. There's no privacy even if you go as a couple it's not the hotel you should choose. Positives: staff are lovely!
Stayed 3 nights in Jun 2024