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Sudima Lake Rotorua

4.0 star property
4-star eco-certified hotel near Lake Rotorua

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Photo gallery for Sudima Lake Rotorua

Indoor pool
Deluxe Suite
Lobby
In-room safe, desk, laptop workspace, blackout drapes
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pool
  • Air conditioning

Explore the area

Map
1000 Eruera Street, Rotorua, 3201
  • Polynesian Spa
    ‪5 min walk‬
  • Tamaki Maori Village
    ‪5 min walk‬
  • Redwoods Whakarewarewa Forest
    ‪7 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Deluxe Family

In-room safe, desk, laptop workspace, blackout drapes

Deluxe Family

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Triple

In-room safe, desk, laptop workspace, blackout drapes

Classic Triple

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Classic Twin

Classic Twin

Classic Twin

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite

Deluxe Suite

Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Superior King

In-room safe, desk, laptop workspace, blackout drapes

Superior King

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin

In-room safe, desk, laptop workspace, blackout drapes

Superior Twin

  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Family

Classic Family

Classic Family

  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King

In-room safe, desk, laptop workspace, blackout drapes

Deluxe King

  • Sleeps 2
  • 1 King Bed

View all photos for Accessible King

Accessible King

Accessible King

  • Sleeps 2
  • 1 King Bed

About the area

Rotorua

Central Rotorua getaway .Within a 5-minute walk of this Rotorua hotel, you'll find Lake Rotorua and Polynesian Spa. Also, Tamaki Maori Village is within half a mile (1 km) and Redwoods Whakarewarewa Forest is within 3 miles (5 km).

What's nearby

  • Polynesian Spa - 5 min walk - 0.5 km
  • Tamaki Maori Village - 5 min walk - 0.5 km
  • Eat Street - 14 min walk - 1.2 km
  • Redwoods Whakarewarewa Forest - 7 min drive - 4.4 km
  • Skyline Rotorua - 7 min drive - 5.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 12 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Scope Cafe Rotorua - ‬7 min walk
  • ‪Pizza Hut - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬7 min walk
  • ‪El Mexicano Zapata Express - ‬12 min walk

About this property

Sudima Lake Rotorua

4-star eco-certified hotel near Lake Rotorua
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 3477 square feet (323 square meters) and includes conference space. An indoor pool, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Sudima Lake Rotorua. Free self parking is available.

This 4-star Rotorua hotel is smoke free.

  • 247 guestrooms or units
  • 3477 sq ft of conference space
  • 323 sq m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sudima Lake Rotorua offers 247 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. This Rotorua hotel provides complimentary wireless Internet access.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi, Spanish

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Property amenities

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: NZD 35 for adults and NZD 17 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Indoor pool
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV with premium channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Limited room service
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2.5 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35 for adults and NZD 17 for children
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. 

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hotel Sudima
Sudima
Sudima Hotel
Sudima Hotel Lake Rotorua
Sudima Lake Rotorua
Sudima Lake Rotorua Hotel
Sudima Lake Rotorua Hotel
Sudima Lake Rotorua Rotorua
Sudima Lake Rotorua Hotel Rotorua

Sudima Lake Rotorua Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 286 out of 1001 reviews
Rating 8 - Good. 412 out of 1001 reviews
Rating 6 - Okay. 190 out of 1001 reviews
Rating 4 - Poor. 82 out of 1001 reviews
Rating 2 - Terrible. 31 out of 1001 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

June

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for what you are paying. Nice hotel pool. Pool towels are picked up from reception. Handy guest laundry. Easy walking distance to restaurants at 10-15 minutes. Good comfortable hotel. Nice staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Summer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 4 nights in Dec 2024

8/10 Good

Mohammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Generally good facilities with great access to town. Wifi was down for most of stay and coverage is not best
Stayed 2 nights in Jan 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

4/10 Poor

Noelia

Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed by our stay here. It was a 3 star hotel not 4. The room that we stayed in looked like it hadn’t been remodeled since 1980 and the bathroom had pink stuff all over the walls. The whole establishments with the exception of the lobby was just old and grimy. We were charged full price for a room that did NOT have WiFi. They apologized at the front desk for some buildings not having WiFi but I can not believe they still had the nerve to charge us full price. We stayed over new years mind you. The craziest experience we had was when we grabbed coffee in the morning. It took them almost 20min to make one almond latte and one black coffee. There were two guys at the machine and no other orders but ours. They made all these random drinks and gave them to us and we were like ‘just a black coffee please’ maybe 5 times and they did not understand. I am happy to be patient for things but this was unlike anything I’ve ever seen. These people were not speaking English and in a customer facing role. They stared at the machine like they’d never seen a coffee machine in their life. They even tried to put the coffee sleeve (the one that keeps you from burning your hands) through the top of the coffee that had a lid on. Obviously it wasn’t going to fit nor is that how coffee sleeves are put on. They had no idea what they were doing. I would honestly never stay at this hotel just because the price and quality of stay were not compatible in the slightest.
Stayed 1 night in Dec 2024

6/10 Okay

Karlheinz

Liked: Staff & service
The bathroom is not the newest
Stayed 3 nights in Dec 2024

8/10 Good

Norman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place please easy to walk to the city food restaurants and shops
Stayed 2 nights in Dec 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just opposite the Polynesian spa and a short walk into town. Comfortable hotel and good food. Plenty of parking
Stayed 2 nights in Dec 2024

4/10 Poor

Jane

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was pretty average for the money we had to pay, the room was booked for 3 people only set up for 2 the curtains had red marks on them looked like blood,the fan over head looked like hadn't been cleaned for ages not one to complain but I did and they moved us to new room great but only set up for 2 people again plus TV wouldn't work had to change TV not our best two days.
Stayed 2 nights in Dec 2024

8/10 Good

Russell

Travelled with family
Disliked: Amenities
Old style amnesties. Shower over bath. Booked room for 3 adults and only had 2 towels, 2 glasses etc. Hair in bath.
Stayed 3 nights in Dec 2024

6/10 Okay

Michele

Disliked: Property conditions & facilities, room comfort
Tired hotel. Not that clean,
Sorry but remember onky the issue 1 fridge did not work. 2 toilet not exactly clean
Stayed 2 nights in Dec 2024

8/10 Good

Atjen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in the right location, walking distance to many things. Super friendly staff.
Stayed 2 nights in Dec 2024

6/10 Okay

Pinkeshkumar

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Inconsistent with the photos shown online. The actual room was quite outdated. The carpet was old and stained. Furnishings were not clean and the bathroom was not modern. Disappointed!
Stayed 2 nights in Dec 2024

6/10 Okay

Kshitij

Liked: Cleanliness
Stayed 1 night in Dec 2024

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the lake and main road of rotorua
Stayed 1 night in Dec 2024

6/10 Okay

Maria Teresa, Tallawong

Travelled with family
I like the service, location and the hotel in general except there is no gym facilities in this hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled musty from the shower water wetting the carpet
Stayed 2 nights in Nov 2024

6/10 Okay

Hiromi

Stayed 2 nights in Oct 2024

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay from start to finish. The staff were outstanding - always friendly and ready to help. Nothing was ever too much trouble for them and they willingly went the extra mile to make our stay as easy and enjoyable as possible.
Stayed 3 nights in Nov 2024

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel in a great location. Close to a spa and shops. Easy walk to local attractions and parks
Stayed 1 night in Nov 2024

8/10 Good

Linda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with comfortable rooms. Good onsite dining options
Stayed 2 nights in Nov 2024

4/10 Poor

Nickolas

Business traveller, Travelled with group
Disliked: Property conditions & facilities
Older building with dirty dishes left outside of rooms. Our room itself was fine. Our shower appeared to be leaking into the carpet through the wall possibly, the floor in front of the bathroom was wet for our whole stay. The wifi in the 200 building was unusable, terrible spoty connection. Likely wouldnt stay again. The pictures made this place seem much nicer than it was.
Stayed 4 nights in Nov 2024

10/10 Excellent

Marie

Stayed 7 nights in Nov 2024

8/10 Good

Austin and Lizzie

Liked: Cleanliness, staff & service
It was nice but outdated, could do with some TLC
Stayed 2 nights in Nov 2024