I did not like that they sold the room I had reserved to someone else. I was supposed to have a room for 3 adults which included a King bed and a sofa bed that was accessible for a disabled person (my mother). When we got our keys, and opened the door to the room, there was only a King bed. No sofa bed. I had to go back to the front desk to tell them. The guy at the front was very friendly and was trying to help me, but there was another girl who he was asking questions to and she was not so friendly, and she told me that the room i had reserved was not available and were all sold out because I reserved through a third party. I was given a room with two beds because there was nothinng else available and it was too late to go somewhere else. The bed was too high for my mother, which is why we had wanted the sofa bed. The sink counter was way too high and the faucet was not an appropriate faucet for that sink. It was pushed way back and hard to reach. I am 5'2" and could barely reach. The door from the bathroom was in the wrong position opening towards the door to walk into the room. The TV was was large, and dangerously placed on a small set of drawers, sticking out way too much. The mirror above the desk was not even centered. it's like everything was just all mismatched. THe bed and the pillows were VERY uncomfortable. The bed was not soft and the pillows were just awful and too squishy especially for a person like me who suffers from neck and shoulder problems