At first glance, the hotel seemed clean and the staff were friendly enough. The first night I found a bug crawling in the mattress, which I was afraid were bedbugs. When I called the front desk to come take a look at it, it felt like they were dismissive and simply told me they could come take a look at it the next day. I did a simple check around the mattress to make sure I could see no more bugs and found one more that I sent a picture of to the staff, with no response. Although I felt uneasy, I managed to fall asleep hoping I could be reassured the next day that there was no bedbugs and maybe what I found was something else. The next day when I came back to the hotel after my conference, I inquired about whether they had checked the bed and they gave me a runaround and I had to keep asking if they were sending someone in. After about an hour, someone finally came in but said they couldn't check anything because I was still in the room (although none of my stuff was on the bed) and the only solution they gave me was to check out and then they could check the room. Although I did get reimbursed for my stay, I felt that the customer service I received was awful and there should have been clear communications and expectations. I do not know if there were bedbugs, but ultimately the service I received was not up to par and I felt dismissed and blindsided.