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Festa Winter Palace

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

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Photo gallery for Festa Winter Palace

Exterior
Indoor pool, sun loungers
Exterior
Junior Suite, 1 Double or 2 Single beds
Junior Suite, 1 Double or 2 Single beds | Balcony view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Pool
  • Room service
  • Gym
  • Housekeeping

Explore the area

Map
Borovets, Samokov, 2010
  • Yanakiev Ski and Snowboard School
    ‪2 min drive‬
  • Sitnyakovo Express
    ‪5 min drive‬
  • Borovets Ski Resort
    ‪5 min drive‬
  • Sofia (SOF)
    ‪78 min drive‬

Room options

View all photos for Family Suite, 1 Bedroom

Family Suite, 1 Bedroom

Family Suite, 1 Bedroom

  • 50 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 1 Double or 2 Single beds

Junior Suite, 1 Double or 2 Single beds

Junior Suite, 1 Double or 2 Single beds

  • 40 sq m
  • Mountain view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Deluxe Double or Twin room

Deluxe Double or Twin room

Deluxe Double or Twin room

  • 25 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Front of property

Rila Hotel Borovets

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, (135)
The price is CA $305
per night
CA $333 total
includes taxes & fees
10 Mar - 11 Mar
Rila Hotel Borovets

About the area

Borovets

In Samokov .You'll find Yanakiev Ski and Snowboard School and Borovets Ski Resort within 2 miles (3 km) of this hotel. Sitnyakovo Express and Tsarska Bistritsa are also within 3 miles (5 km).

What's nearby

  • Yanakiev Ski and Snowboard School - 2 min drive
  • Sitnyakovo Express - 5 min drive
  • Borovets Ski Resort - 5 min drive
  • Tsarska Bistritsa - 7 min drive
  • Gondola Lift - 35 min drive

Getting around

  • Kostenets Station - 30 min drive
  • Sofia Airport (SOF) - 78 min drive

Restaurants

  • ‪Malina Bar&Grill /Бистро "Малина - ‬5 min drive
  • ‪Hotel RILA Lobby Bar - ‬5 min drive
  • ‪Festa Winter Palace-Restaurant - ‬5 min drive
  • ‪The Terrace Lounge - ‬5 min drive
  • ‪Restaurant & Pub Alpin - ‬5 min drive

About this property

Festa Winter Palace

Family-friendly 5-star hotel with 2 restaurants
Festa Winter Palace offers its guests a full-service spa, an indoor pool, and a steam room. There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges.

Business amenities include a 24-hour business center and meeting rooms. A nightclub, a fitness center, and spa services are also featured at the luxury Festa Winter Palace. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 5-star Samokov hotel is smoke free.

  • 66 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • Nightclub
  • Kid's club (free)
  • Poolside lounge chairs
  • Ski equipment storage
  • Ski equipment rentals
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop
Festa Winter Palace offers 66 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Televisions come with premium cable channels and pay movies.

Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Languages

Bulgarian, English, Russian

Property amenities

Family friendly

  • Arcade/game room
  • Free children's club
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Internet

  • Available in some public areas: internet access

Parking and transportation

  • Self parking on site (EUR 6 per night)
  • Valet parking on site (EUR 6 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Fitness center
  • Full-service spa
  • Horse riding/rentals
  • Indoor pool
  • Nightclub
  • Playground
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Pay movies
  • Premium channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cribs/infant beds

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 60 per vehicle (one way)
  • Self parking fee: EUR 6 per night
  • Valet parking fee: EUR 6 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Festa Winter
Festa Winter Palace
Festa Winter Palace Hotel
Festa Winter Palace Hotel Samokov
Festa Winter Palace Samokov
Festa Winter Palace Hotel
Festa Winter Palace Samokov
Festa Winter Palace Hotel Samokov

Festa Winter Palace Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 20 out of 50 reviews
Rating 8 - Good. 18 out of 50 reviews
Rating 6 - Okay. 6 out of 50 reviews
Rating 4 - Poor. 5 out of 50 reviews
Rating 2 - Terrible. 1 out of 50 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Elizabeth

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
The hotel is dated throughout. The staff were
Stayed 4 nights in Feb 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Our stay was great. I definitely recommend this hotel.
Stayed 2 nights in Mar 2021

10/10 Excellent

Stanimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy holiday in a real palace.
We had a great winter vacation in this classy hotel. The personnel was kind and helpful.
Stayed 3 nights in Feb 2021

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2021

10/10 Excellent

Ivan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Great location and such a good stuff! Definitely will come back!
Stayed 1 night in Feb 2021

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, room comfort
Great hotel with nice location and amazing stuff! Food was good. Honestly we had a great time here! Definitely will come back again soon!
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, well maintaiined.The staff was very friendly.My recommendation is to pay more attention on meals in the restaurant.
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveller

Stayed 2 nights in Dec 2020

10/10 Excellent

Petko, Sofia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had an amazing stay at this hotel. Been provided a free room upgrade. The staff are so kind. I like the size of the rooms - they're all big with large bathroom and comfy beds. Ordered a room service which was great too.
Stayed 1 night in Oct 2020

8/10 Good

ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Carl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay at the winter palace
We stayed to meet up with family on a skiing trip for 4 days. The check in was smooth, the view was amazing from our 5th floor junior suite overlooking the black slope (room 506). Breakfast was lovely, always plenty of food and a microwave if you wanted to warm anything up. The evening meal was tasty, salad bar amazing, not to my taste of evening meal but always enough to choose from. Checkout was easy and we left our luggage while we went for lunch too. Brilliant location just a short walk to the slopes. Will be looking to book again for next year.
Stayed 3 nights in Mar 2020

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room not as advertised
The room I was initially given was nothing like the description given on your website, no balcony, no bath tub, it was just a standard room. I complained to reception and they moved me to a suit with balcony but still no bath tub, they said there would be no extra cost which was good of them considering it was still below the standard described on your website when booking.
Stayed 4 nights in Mar 2020

2/10 Terrible

Tenna Ann

Disliked: Staff & service, room comfort
Not a 5 star hotel
Our first visit to Bulgaria and we ended up at this 5* hotel (5* - really)?? - The x-mas lights were turned on in september and the smell of wunderbaum and horse droppings was quite overwhelming. Anyway, we arrived late in the evening, which we had notified the hotel about, and were 'welcomed' by a very rude male-receptionist, who said that our reservation had been cancelled. We had ordered and paid for half board and a deluxe room with mountain views and we showed him all the documentation to confirm our booking. We never figured out why and how our booking was cancelled? We were shown a room in the back of the hotel by a young man with absolutely no english skills. The room had no views and we were told that due to high demand there would be no guarantee that a room with a view would be available for us the next day. After having called the receptionist at Festa Winter Palace 3 times, who repeated what he had told us, the booking team at hotels.com offered us an alternative hotel option, but not a 5 star and not half board. My daughter luckily managed to find another option at a competetive site and hotels.com accepted that solution and returned our payment. But what a bad experience for a first visit to Bulgaria. The country is very beautiful but the people have a lot to learn when it comes to customer service and attitude. Not to mention the lack of language skills, especially english. What a shame ...
Stayed 5 nights in Sep 2019

8/10 Good

Dan Cristian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

4/10 Poor

William

Disliked: Cleanliness, staff & service, property conditions & facilities
1-2 star hotel. Lots of others in the area
Very run down. Staff not overly nice. Given a horrible room. Just not worth the value, 2 star quality max.
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Don't stay here if you expect 5-star hotel/service
This hotel is 2.5-stars at the most. The staff is nice and trying to be accommodating but the entire place is a joke. As soon as we arrived we found out the mini fridge in the room doesn't work. One of the towels had holes in it, HOLES in a towel at a 5-star hotel! We stayed in the middle of July but the entire hotel interior still had Christmas and New Year decorations. Bar and restaurants are not open at all even though they say they are and many time if you need something like a drink or food you have to talk to reception. The internet is in and out and so is the TV. My child wanted to watch TV one morning and the TV was not working so when I went to ask in Reception what the problem was they told me I probably don't know how to turn it on properly. WOW! We watched TV the night before and apparently my "turn on TV skills" were good back then. Turned out their internet was out and so was the TV signal. It is extremely rude of stuff to suggest something wrong with the room is their customer's fault. Our room was never properly cleaned when house keeping services passed by. Only thing they did was put on the bed cover and hang towels... The list goes on and on... I am not sure why the hotel is 5-stars. It is just bizarre. The only positive thing was how nice and friendly the staff was but unfortunately they couldn't make up for such badly run hotel.
Stayed 4 nights in Jul 2018

10/10 Excellent

jon, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
better than recent reviews
Recent improvements Free outside parking available
Stayed 7 nights in Feb 2018

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Third consecutive visit
Nice hotel, my third visit in three years. Nice and clean, very warm and comfortable but always a few snags - broken light bulbs, missing tiles, radiator not properly screwed to wall. Nothing major to put me off and I'll be booking again for next year, probably not half board though as the food is a bit luke warm.

8/10 Good

Louis

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Alan & Debbie, England

Liked: Cleanliness, staff & service, property conditions & facilities
Great position near slopes
Lovely hotel, but not 5 star. Certain staff could benefit from more training. Breakfast brilliant, but better understanding needed of the timing of bringing out meal courses. TV had no English channels as advertised.
Stayed 7 nights in Jan 2018

10/10 Excellent

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Amazing place to rest and recharge. Excellent for young family with small children. Lots of activities around.
Stayed 6 nights in May 2017

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Borovets
Awesome hotel and staff. It's a bit tough to find as there are not a lot of signs. Otherwise location was great and so were the facilities. Staff was extremely friendly and accommodating. We found out that May is low season for them and thus a lot of the shops were not open in the area. Other than that we still had a great time

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bit of a trek to the slopes and ski rental places, but doable

10/10 Excellent

Lin, Fareham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and excellent location.
We had a warm and friendly welcome to the hotel. Very helpful and cheerful staff. We are a family of four adults and three children. The food was excellent for the adults. Good choice of meats and fresh vegetables. They had pasta with a sauce and pizza but I would suggest they add something like homemade chicken goujons for the children especially during school holidays. The swimming pool, like all others this time of year in Bulgaria, was cold to get into. The best way is to shower first and gradually reduce the temperature to cold. The pool seemed quite warm after that! The hotel's about 75 to 100 metres from the toboggan park so our little ones thought it was great. It's only a short walk to the chair lifts as well. The gondola is about 400 metres away. There isn't as much for the children to do in the hotel as there is at the nearby huge Hotel Rila or slightly further away Hotel Samakov but the hotel itself is much nicer. The other hotels don't seem to mind you using their facilities which are paid for separately such as the shooting gallery, pool, ceramic painting etc. We were lucky with the conditions as it had snowed the day before we arrived so all the runs were open. Generally, we really enjoyed our stay here and would certainly return.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort