BED BUGS!!!!
My wife and I booked two nights here for my brother’s wedding. Everything was going alright, until our first night at ~3am. My wife woke up with bug bites on her legs, and saw a BED BUG running across her pillow! (Pictures attached)
I went to talk with the front desk, and she was not helpful at all because I booked through a 3rd party. She said everything had to be done through them. We left, and checked into another hotel at 4am. I contacted the 3rd party (Hotels.com), to try and get a refund for at least the second night (we didn’t even stay the second night, and made the front desk aware we were leaving)….But no, they refused any kind of help and we were stuck with the total for 2 nights at this place on top of the 2 nights for the second hotel…