8/10 Good
Evelyn
20 Sep 2024
Liked: Staff & service
The first time we stayed here, the staff members were extremely friendly and helpful. This time around not so much, the check in clerk was rude and had an attitude as if we were bothering her from being on her phone. The breakfast staff was extremely rude, never said good morning or excuse me, or may I help you. When I asked for utensils the lady told me they are over there. When I corrected her and informed her that the container was empty, another lady came out with a box and slammed it on the counter with a look of disgust and an attitude. Never said excuse me to anyone, just pushed her self into the counter area and filled them up and walked away. Honestly rethinking about staying here again when we go back to San Antonio. May have to try another hotel up the road for a little less money, but hopefully better service.
Evelyn
Stayed 1 night in Sep 2024