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JW Marriott San Antonio Hill Country Resort & Spa

4.5 star property
Family-friendly 4.5-star hotel with 4 outdoor pools

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for JW Marriott San Antonio Hill Country Resort & Spa

4 outdoor pools, cabanas (surcharge), pool umbrellas
Property amenity
View from property
4 outdoor pools, cabanas (surcharge), pool umbrellas
View from property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Hot tub
  • Breakfast available
  • Room service
  • Spa
  • Bar

Explore the area

Map
23808 Resort Pkwy, San Antonio, TX, 78261
  • TPC San Antonio
    ‪6 min walk‬
  • Methodist Hospital Stone Oak
    ‪12 min drive‬
  • Rolling Oaks Mall
    ‪15 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪19 min drive‬

Room options

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed, Non Smoking

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 2 Queen Beds, Non Smoking (Balcony)

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 2 Queen Beds, Non Smoking (Balcony)

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Signature Room, 1 King Bed with Sofa bed (Mobility/Hearing Access, Transf Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 83 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking

  • 83 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Hearing Accessible)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Bathtub (Mobility/Hearing Accessible, Tub)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Roll-In Shwr)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View

Studio Suite, 1 Bedroom, Non Smoking, Golf View

  • 83 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Mobility/Hearing Access, Transf Shwr)

  • 43 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

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About the area

San Antonio

Near the airport.You'll be within 12 miles (20 km) of Morgan's Wonderland and 16 miles (25 km) of The Shops of La Cantera. Six Flags Fiesta Texas and San Antonio Zoo and Aquarium are also within 20 miles (32 km).

What's nearby

  • TPC San Antonio - 6 min walk
  • Morgan's Wonderland - 20 min drive
  • Six Flags Fiesta Texas - 25 min drive
  • Natural Bridge Caverns - 30 min drive
  • Natural Bridge Wildlife Ranch - 37 min drive

Getting around

  • San Antonio Station - 26 min drive
  • San Antonio International Airport (SAT) - 19 min drive

Restaurants

  • ‪In-N-Out Burger - ‬8 min drive
  • ‪HTeaO - Stone Oak - ‬6 min drive
  • ‪Marco's Pizza - ‬6 min drive
  • ‪Chipotle Mexican Grill - ‬8 min drive
  • ‪P. Terry's Burger Stand #24 - ‬8 min drive

About this property

JW Marriott San Antonio Hill Country Resort & Spa

Family-friendly 4.5-star hotel with 4 outdoor pools
As a guest of JW Marriott San Antonio Hill Country Resort & Spa, you'll find a full-service spa, a golf course, and a complimentary water park. 4 outdoor swimming pools and 2 spa tubs are also on site. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 19 meeting rooms. Event space at this hotel measures 260000 square feet (24155 square meters) and includes a conference center. A children's pool, a health club, and spa services are also featured at the luxury JW Marriott San Antonio Hill Country Resort & Spa. Parking is available for a fee.

This 4.5-star San Antonio hotel is smoke free.

  • 1002 guestrooms or units
  • 9 levels
  • 10 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Meeting rooms
  • 260000 sq ft of conference space
  • 24155 sq m of conference space
  • Built in 2010
  • Deli
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Bar by the pool
JW Marriott San Antonio Hill Country Resort & Spa offers 1002 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 65-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, designer toiletries, and complimentary toiletries.

This San Antonio hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Lantana Spa has 30 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free cribs/infant beds
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Pool gate
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 15.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 29 per day; includes in/out privileges)
  • Covered valet parking on site (USD 45 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Breakfast available for a fee: USD 32-39 for adults and USD 15-19 for children
  • 6 restaurants and 1 coffee shop/cafe
  • 4 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 24-hour fitness center
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 2 spa tubs
  • Fitness classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free water park access
  • Full-service spa
  • Game/wildlife viewing
  • Golf course
  • Golf driving range
  • Lifeguards on site
  • Shopping
  • Table tennis
  • Tennis

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 65-inch Smart TV
  • Cable channels
  • iPod dock
  • Netflix
  • Premium channels
  • Streaming services

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 2 to October 3:
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.00 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.240 percent destination fee will be charged
  • Resort fee: USD 56.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 32 to 39 for adults, and USD 15 to 19 for children
  • Fee for in-room wireless internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 15.95 per day (rates may vary)
  • Self parking fee: USD 29 per day (in/out privileges)
  • Covered valet parking fee: USD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

JW Marriott Hill
JW Marriott Hill Resort
JW Marriott San Antonio Hill Country
JW Marriott San Antonio Hill Country Resort
Marriott Hill
Jw Marriott San Antonio Hill Country Hotel San Antonio
Jw Marriott San Antonio Hill Country Resort And Spa
JW Marriott Hill Country Resort
JW Marriott Hill Country
Jw Marriott San Antonio Hill Country Hotel San Antonio
JW Marriott San Antonio Hill Country Resort Spa

JW Marriott San Antonio Hill Country Resort & Spa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 651 out of 1001 reviews" "
Rating 8 - Good. 168 out of 1001 reviews" "
Rating 6 - Okay. 95 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Stayed 2 nights in Jul 2024

10/10 Excellent

Louis

Stayed 3 nights in Sep 2024

10/10 Excellent

Hondo

Stayed 1 night in Sep 2024

10/10 Excellent

JI MIN

Stayed 3 nights in Oct 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a nice weekend! Beautiful property…very family friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Very good but a few little complaints
Went on a family trip with my 2 kids and husband. Overall the place was beautiful and staff was very friendly. Few complaints were that there was more trash left around than I expected from such a well maintained facility. I know for a fact, I saw the same trash that was never picked up 2 days in a row in the same spot. Also..beware of the bees! Apparently there is a huge hive they maintain somewhere on the property which causes spill over to the other areas and we were getting relentlessly pestered by the bees more than once over at the water park which was incredibly annoying. Not to mention painful when we got stung just trying to walk from one area to another.
Stayed 2 nights in Oct 2024

8/10 Good

Stacy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great trip with plenty to do with the family. Bathrooms could use some updating.
Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Robert

Stayed 2 nights in Sep 2024

4/10 Poor

Oscar

Stayed 2 nights in Aug 2024

10/10 Excellent

Neiruz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you, the girls loved it coming back sure 😉
Stayed 2 nights in Sep 2024

10/10 Excellent

Antonio, San Antonio

Stayed 2 nights in Sep 2024

10/10 Excellent

Ramona

Stayed 1 night in Aug 2024

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. We swam at the facility and were taken care of perfectly. The only thing is that maybe some different kind of cleaning supplies should be used. The room we were in smelled a bit musty.
Stayed 3 nights in Jul 2024

10/10 Excellent

Natasha

Liked: Cleanliness
Stayed 2 nights in Sep 2024

8/10 Good

Charles

Stayed 2 nights in Sep 2024

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Dillon

Stayed 1 night in Aug 2024

8/10 Good

Talia

Stayed 1 night in Aug 2024

10/10 Excellent

Thuy, Arlington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

KAREN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is beautiful. We celebrated a birthday trip for my daughter and myself, along with our family. Unfortunately the pool water was fairly cold. Since advertising, you have heat controlled pools, we were disappointed since we chose this resort for swimming. Most people were jumping out of the pool after stepping in and stating the same. The hotel was great and we were allowed a late checkout to try the pool again, but unfortunately, we mostly kept to the hot tub. I think this is a 5 star property during hot temperatures in the summer, we missed the heat by a week. Beautiful resort!
Stayed 1 night in Sep 2024

8/10 Good

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the JW. The property was very well maintained. Our rooms was clean and comfortable. The noise from disrespectful kids running up and down the hall was bothersome but not the hotels fault. There are plenty of options to eat or get a drink on site. We really liked that there were lots of places to hang out, to either play games, sit and visit or just curl up with a book. We loved the fireplaces all over the property. The water park area was great, even for an older couple without children. We were there Labor Day and the two days following. Once the holiday crowd left, we felt like we nearly had the resort to ourselves. They did close down the restaurant and bar in the water park because it was so slow which was inconvenient, but the small crowd made it worth it. We will definitely be back again and recommend to our family and friends.
Stayed 3 nights in Sep 2024

10/10 Excellent

Eva

Stayed 1 night in Sep 2024

10/10 Excellent

alma b

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience ! Highly recommend. Staff were always courteous, cheerful and accommodating. The water park was a plus!
Stayed 2 nights in Sep 2024

6/10 Okay

Kent

Travelled with family
Liked: Staff & service, amenities
Enjoyed my stay for the most part, but I did not enjoy the ants in my bed. Got bitten a few times. Had to sleep on top of the covers to avoid being bitten any further. Brought it to the staff's attention after the first night, but the problem was not solved. At checkout there was an employee with bug killer on my floor. The person at check out said they had similar complaints from other guests that weekend. I realize with it being Labor Day weekend that there probably wasn't another room they could move me too. I basically tried to avoid my room as much as possible by staying by the pool. Would have been an awesome experience, but ants in the bed is a big problem.
Stayed 2 nights in Aug 2024