2/10 Terrible
Kathy
25 Dec 2024
We stayed for several nights at the hotel and used the valet services. At the end of November, we received a letter from the Parking Revenue Recovery Services with whom the hotel contracted with for a bill of $82 of unpaid parking with notice that it will be sent to collection at the beginning of December. I immediately contacted the hotel on 11/24, spoke to a staff whom immediately responded that he does not understand why this parking garage cannot understand the contract with the hotel which implies this is not an uncommon occurrence. He asked me to forward an image of the letter that I received and that it will be addressed by the valet manager. I called again on 11/29 to follow up and once again was reassured that the matter will be taken care of. Since our stay was a good one and for such a reputable hotel, I had no reason to doubt. Several weeks later, I received a letter from a law firm informing us that our bill was sent to collections. As of the time of writing this, I still have not been able to talk to anyone at the hotel beyond front desk staff to address this matter. This is upsetting and extremely unprofessional and unacceptable for such a hotel and for one that is attached to the Hilton name. I will definitely think twice before staying here again!
Kathy
Stayed 1 night in Oct 2024