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Hotel Riu Palace Maspalomas - Adults Only

5.0 star property
5-star beach hotel near English Beach

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Photo gallery for Hotel Riu Palace Maspalomas - Adults Only

Reception
2 outdoor pools, pool umbrellas, sun loungers
Porch
Aerial view
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Pool
  • Gym
  • Spa
  • 24/7 front desk

Explore the area

Map
Avenida de Tirajana, s/n, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Maspalomas Dunes
    ‪3 min walk‬
  • CITA Shopping Center
    ‪7 min walk‬
  • English Beach
    ‪15 min walk‬
  • Las Palmas (LPA-Gran Canaria)
    ‪32 min drive‬

Room options

View all photos for Junior Suite, Balcony, Garden View (Superior)

Junior Suite, Balcony, Garden View (Superior)

Junior Suite, Balcony, Garden View (Superior)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room, Balcony

Minibar, iron/ironing board, free WiFi, bed sheets

Standard Double Room, Balcony

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room, Sea View

Minibar, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, Balcony, Garden View

Junior Suite, Balcony, Garden View

Junior Suite, Balcony, Garden View

  • 45 sq m
  • Sleeps 3
  • 2 Twin Beds

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About the area

San Bartolomé de Tirajana

Oceanside stay.Within a 15-minute walk of this Playa del Ingles hotel, you'll find Maspalomas Dunes and English Beach. Paseo Costa Canaria and CITA Shopping Center are also within half a mile (1 km).

What's nearby

  • Maspalomas Dunes - 3 min walk - 0.3 km
  • English Beach - 15 min walk - 1.3 km
  • Yumbo Shopping Center - 19 min walk - 1.6 km
  • Maspalomas Lighthouse - 10 min drive - 6.1 km
  • Maspalomas Beach - 13 min drive - 6.4 km

Getting around

  • Gran Canaria Airport (LPA) - 32 min drive

Restaurants

  • ‪McDonald's - ‬17 min walk
  • ‪Hard Rock Cafe Gran Canaria - ‬16 min walk
  • ‪Ristorante Italiano al Circo - ‬12 min walk
  • ‪Columbus I - ‬15 min walk
  • ‪Café Mozart II - ‬14 min walk

About this property

Hotel Riu Palace Maspalomas - Adults Only

5-star beach hotel near English Beach
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Riu Palace Maspalomas - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room, and a garden. A complete renovation of Hotel Riu Palace Maspalomas - Adults Only was completed in July 2021.

This 5-star San Bartolomé de Tirajana hotel is smoke free.

  • 1 building
  • 367 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Terrace
  • Garden
  • Beauty salon
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Hotel Riu Palace Maspalomas - Adults Only offers 367 air-conditioned accommodations with minibars and bathrobes. Rooms open to balconies. Satellite television is provided.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness Centre. Services include massages. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Electric car charging station on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Bike storage
  • Concerts/live shows
  • Evening entertainment
  • Fitness center
  • Full-service spa
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Electric kettle
  • Minibar

More

  • Bulk dispenser for toiletries
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas San Bartolome de Tirajana
Maspalomas Palace Hotel
Maspalomas Palace Riu
Maspalomas Riu Palace Hotel
Riu Maspalomas
Riu Maspalomas Palace
Riu Maspalomas Palace Hotel
Riu Palace Maspalomas
Riu Palace Maspalomas San Bartolome de Tirajana
Riu Maspalomas Adults Only
Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas Adults Only
Hotel Riu Palace Maspalomas - Adults Only Hotel

Hotel Riu Palace Maspalomas - Adults Only Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 277 out of 408 reviews
Rating 8 - Good. 105 out of 408 reviews
Rating 6 - Okay. 16 out of 408 reviews
Rating 4 - Poor. 5 out of 408 reviews
Rating 2 - Terrible. 5 out of 408 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property in a great location. Buffett of a very high standard serving excellent breakfast and dinner.
Stayed 2 nights in Nov 2024

4/10 Poor

Nolan

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor customer services on departure
front desk. After paying for our room in two parts (due to issues with their faulty card machine), my partner was told that the payment hadn’t been processed, and they insisted we pay the full amount again, along with our food and drink expenses. Even after showing them the receipt and proof of payment, they continued to insist we hadn’t paid. Thankfully, I kept all the documentation, but instead of an apology, we received a dismissive “okay, we’ll take it off now.” It was handled terribly, as if we were criminals trying to get away with something. This encounter completely soured our experience, and I’ll never set foot in this hotel again. Other disappointing aspects included: 1. Noise in the Morning: The cleaning staff began rolling their trolleys on hard floors as early as 8:00 a.m., with loud echoes and chatter that woke guests up. Even on Sunday, they didn’t hold back, starting at 8:45 a.m. 2. Underwhelming Dining Experience: The breakfast and dinner buffets prioritized quantity over quality. Bread and pastries seemed store-bought, eggs were overcooked, and yogurt was an unappealing, gloopy blob. The coffee—whether cappuccino or café con leche—was undrinkable. Booking a la carte restaurants was impossible for days after arrival, adding to the frustration. 3. Lack of Basic Amenities: In the room, we had no complimentary bottled water, and we had to pay extra to use the safe. These are basic expectations for a five-star hote
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The food was absolutely outstanding! The pool was gorgeous and so was the view of the magnificent dunes!! Definitely coming back!
Stayed 4 nights in Oct 2024

8/10 Good

Tiina

Travelled with group
Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

Stayed 5 nights in Jun 2024

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2024

8/10 Good

Daniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful hotel that could improve the food
This was probably our 6th or 7th time staying here and it is still a stunning hotel. The rooms are comfy and spacious with large terraces, the staff are truly exceptional in every way. The pool is lovely and the prices of wine etc are all very fair. One thing had let it down for us this year and that is we feel the quality of the food has deteriorated a little. Even the speciality restaurants, which are beautiful, the food was not quite up to scratch. Meat was often tough or tasteless and most desserts were inedible. Salads were great and there were occasional flairs but in general disappointing. Their emphasis seems to be on quantity rather than quality.
Stayed 8 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

antony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proper five star hotel in every way. Loved the wide range of food and swimming pools.
Stayed 3 nights in Apr 2024

10/10 Excellent

stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
Staff were helpful Room comfortable with balcony and pool view Buffet breakfast good and had almost everything Buffet dinner had big variety Went to the 2 speciality restaurants Krystal and Oasis which were superb. Rib eye steak on hot stone at Oasis was excellent
Stayed 5 nights in Mar 2024

4/10 Poor

Ravinder

Stayed 5 nights in Feb 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, room comfort
Wonderful staff
A massive thank you to Humberto and Ester for their attention to detail during breakfast and dinner services. RIU hotels provide a wonderful personally experience from start to finish. Thank you again Ash & Meeny
Stayed 4 nights in Jan 2024

2/10 Terrible

Christopher

Stayed 3 nights in Nov 2023

10/10 Excellent

jit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very courteous and cannot do enoigh to make your stay pleasant
Stayed 7 nights in Oct 2023

8/10 Good

FIONA, Edinburgh-

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This didn’t get 5 starts due to a few irritating things. I would definitely return so don’t take these as off putting - just have an awareness! €25 for the safe at a five star hotel is ridiculous, I was in an Ibis earlier in the year and it was free! The noise from the housekeeping team in the morning was awful, I know they have a job to do but the paying customers are on holiday and don’t want to be woken at 7.15 every morning. There was a stupid motion activated light in the bathroom that clicked on and off every 3 seconds - please deactivate these The food was fine with a huge variety but not any different to any all inclusive buffet…..why do they not offer an all inclusive option?
Stayed 7 nights in Sep 2023

2/10 Terrible

Ian

Stayed 21 nights in Apr 2023

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2023

10/10 Excellent

Barry

Stayed 3 nights in Mar 2023

10/10 Excellent

G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adults only seems to mean seniors only at this property. It may be the time of year (February), but this felt like we spent the night in a fancy retirement home.
Stayed 1 night in Feb 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive and friendly staff. Freedom to dine at a time that suits rather than a fixed sitting. No children allowed!
Stayed 11 nights in Jan 2023

10/10 Excellent

joanne, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a beautiful large room facing the dunes and ocean. The dirty towels were picked up in the evening. A very nice touch not seen very often now a days. The breakfast had a wide variety. The bubbly, white or rose, were lovely as well as the wide variety of fresh squeezed juices ( strawberry was our favourite). The only negative for us is we would have enjoyed a coffee maker in our room ( but there is a keddle for tea drinkers). Another nice touch at the Riu Palace, you have to check out at 11 but they will keep your bags if you want to stay for the afternoon. You can continue to use the pool and they will offer you a room to shower and change, if needed, before your departure. Wonderful option at no extra charge! Overall, we had an excellent 3 day stay at the Riu Palace Maspalomas.
Stayed 2 nights in Jan 2023

8/10 Good

Katherine

Stayed 6 nights in Jan 2023